Cineworld Avis 1 673

I had a really disappointing experience with Cineworld’s booking system. I missed my booking date and, to my frustration, they still took my payment without offering any alternatives, rescheduling, or even a credit option. For a company of this size, I expected at least some level of flexibility or customer support in such situations.

On top of that, the booking website itself is stressful to use. There’s a strict time limit that pressures you to complete the purchase quickly, leaving little room to double-check details. It feels rushed and designed to catch you out, rather than provide a smooth customer experience.

Overall, I feel let down by both the service and the system. I’ll definitely be reconsidering whether I book through Cineworld again.

I had a great customer service at bury st edmunds cinema by lovely girl Ellie.
Great smile , polite and a quick service.
great stuff
Thank you. The Film was excellent too

I'd like to criticise the customer service but it appears not to exist beyond automated emails. All I wanted to do was pay for my unlimited membership but Cineworld has other ideas what I should do with my money.

I had received a Cineworld gift card but unfortunately forgot to use it. When I contacted customer service, they were very kind and promptly issued me a new one. I really appreciate their helpfulness and professionalism.

Don't have zero if not would have given that. I was once a fan of cineworld and had their membership for almost 5 years but post covid they are the worst and wouldn't recommend them to anyone anytime.

They dont have a tele customer service and everything is via email and their response time is pathetic causing lot of issues and most of them come in as standard templates.

Terrible experience, I would say start to finish but there was no actual finish!

booked to take my grandson to a show for this Thursday 14th August online. I booked for two seats net to each other at the back where he can get a clear view. I double checked everything before confirming. the namely L8, L9. When the booking confirmation came through, my seats had changed and we had been split up A7 and L9. My grandson is only 2. There is no phone number to contact Cineworld. I have tried to cancel the tickets as it is well in advance of their two hour policy and it wont let me. I have completed two online "contact us forms" and you can tell it is robots replying not as real person, because my first time said we don't have your email on file. Yet they had sent my booking confirmation!
The second and third replies, I got told to cancel my tickets because we are too busy!
Guess what.....I tried that, and guess what..... I can't! This was my first time and booking for Cineworld and I am appalled.
I HAVE NOW HAD TO BOOK A THIRD TICKET to sit next to my grandson! DISGUSTING!
I WILL NEVER BOOK TO GO AGAIN TO CINEWORLD!
I will stick with ODEAN!

Sort your website out! Utter trash. It is so slow processing anything that it times out.
Forget it, I'll go to Odeon thanks.

Really poor service. Grumpy staff, far more interested in moaning and taking the mickey out of the previous customer. For such a simple service, it’s amazing how quickly miserable staff can wreck the experience

Cineworld's booking cancellation process and related customer support is non existent. I had made a booking using voucher codes which I had to cancel. I have twice reached out regarding this but get a canned response from a no-reply email without addressing the issue at hand. They jkust redirect to the same contact us page that yields another canned response.

!!! Would give ZERO stars if I could !!!

4th August 25 - Cineworld Solihull

Took the family for one of the earlier movie screenings. Staff were generally friendly however, the adverts came on and it was so loud it hurt our ears. Went and asked 2 members of staff if they could turn it down, one just laughed and said “yeah we’ll turn it down”. They clearly didn’t. The woman and her child sat behind us made the experience 4D for us by kicking the backs of our chairs and sucking every last bit out of their slurpy! (Not the cinemas fault however if it wasn’t as loud as it was, I doubt they would have shown as little respect for other patrons as they did)

3 regular bags of popcorn and 2 small bags of sweets and a bottle of water came to just over £30!!!! Even the member of staff serving us said “I don’t know how we justify the price sometimes” when we asked if the total
Was correct!

Won’t be going to Cineworld again!

Saturday 2 August 2025
I got invited by a friend to go see the new Marvel's Fantastic 4 movie at the Dover Cineworld.
I would like to know why i had to sit in there and watch 5 adverts about the RAF and none of the staff could give me a reason for it either?
I do not come to the cinema to see things like that whatsoever, i come to the cinema to get new movies trailers followed by the movie i came to watch.
Cineworld food advert that goes on for ever are horrendously soul crushing and boring.
Can you explain to me why the sound was so loud for no reason?

Mistakenly I booked somewhere far away from my town. I sent an email requesting a refund. Cineworld refunded me after two days.Only £2 has been deducted. Thank you Cineworld.

Ordered a gift voucher to be delivered by post for my elderly dad for Fathers Day. Never received. Multiple attempts to get the voucher or refund. Not received. Massive delay in customer service response & pointless response anyway. They are required to fulfil the order - delivery is their responsibility - but have now just gone silent.

30 quid for 2 hotdogs and they have no red sauce... shocking.

We went to Cineworld Feltham and was being served by a staff member. He gave us a large hotdog and when we took it out the bag the bun was broken. My wife started to complain to me and I said it's not their fault. She then put the sauce when the Manager (Eddie) noticed the bun and came over and asked the staff to change it. This was even after we added the sauce. This is what I call exceptional service. Will continue to come to this cinema. Eddie had a conversation with us and he came across with experience as a manager. Well done Eddie, keep up the good work and keep providing outstanding customer service.

I booked a film date, but i needed to change or rebook for another date. I sent Cineworld a message about this process.

I received an email about what to do with a link, but i click on the link and it displayed an error. So again I reached out and the same message is sent. I'm going round in circles.
Not great service. i think it's an automatic respond, which not great. I just need to spek to someone to assit me, but they don't have a customer service person to respond or a telephone number. Terrible experience. Would not recommend going to Cineworld with those Ticket prices and they don't have a physical person to deal with an issue.

The website is nice enough, but booking with a card of any kind is utterly horrible. I've tried to book a ticket today for a movie and I've given up now after the 10th attempt and on 4 different browsers.

And management at CINEWORLD want to know why people are NOT going to the cinema. This could be one of the reasons. You also get charged .50p to get a text receipt, what a MASSIVE CON.

cineworld is a great place it is so good went to a 4DX movie it was so good you should go well done cineword keep it up great place

Painfully loud sound levels. This was not subjective experience, my partner felt it too. It was physically painful at the loud parts, which were also distorted so it was clearly turned up too high, for the entire movie. Also when we left the screen both bins between there and the entrance were overflowing so there was nowhere to leave our rubbish. Disgusting. No reply from customer service email.