Home of Circulon Cookware Avis 

2 months, no response from customer service, items still haven’t shipped.

I have been waiting 5 months to get my warranty claim resolved. I emailed them several times and no one replies. I actually spoke to a human 3 months ago and was told to be patient! Really?

An awful experience. Avoid this company at all costs. I would have sent the products back for a refund, but their reputation for reimbursement is so bad that I couldn't trust that I would ever see the money again.
It's companies like this that make me think twice about shopping online.

Dispite the line being discontinued Circulon are replacing.a pan. I cannot fault their after sales service.
Would not hesitate to recommend

If I could give no stars I would. I’ve read the earlier reviews and one in particular mirrors my own experience. The Steelshield pans are NOT non-stick. Try porridge or scrambled egg and getting the pan clean afterwards is a nightmare. I contacted Customer Service and was asked to send photographs, which I did. I got a lecture email by reply on how I should “heat oil in the pan until it smokes, wipe it out with kitchen towel, let the pan cool down and the put oil in the pan again and hey, it’s ready to cook.” Really? It’s scrambled egg the photos were about and their reply was nonsense. Emails went back and forth until eventually they admitted that the Steelshield pans weren’t non-stick and that scrambled egg was difficult to remove but “you can use a scourer to get it clean.” I have news for you Circulon, life’s too short to spend time trying to clean a so-called non-stick pan by hand, especially when my Bosch dishwasher can’t get the pan clean either. Whoever dreamt up these metal rings “to protect the non-stick coating” doesn’t live in the real world where people actually cook. So, I can’t get anywhere with Circulon and I have a set of 3 saucepans that I wouldn’t even give away. Be warned, the product doesn’t work as advertised and the Customer Service is a misnomer.

Been a Circulon user for 25+ years. Bought new Steeelshield range on basis that previous products had been great - what a mistake.
Wrote in March-21 to complain about order process/delivery - 1 email back saying we are busy and never heard from them again.
As for product, please avoid.
Steel rings are not non-stick - terrible for cooking scrambled egg, onions, in fact anything.
Curved lip on pan edge so can't crack eggs on edge.
Pan handles look great but are useless as curved so pans slip if hands are wet or have oven gloves.
Pan lids handles get hot.
Pan lids won't stay half open so no slow reducing sauces.
Pan lids drip water over hob - no lip so droplets go everywhere.
Totally disappointed by product and service - Mayer have placed form over function and clearly not tested in real kitchen before launch + if anyone is getting paid as head of customer service then sack them and save the money for product testing.

Taken 6 months to get replacement faulty trays, kept asking me to send photos which I did and confirm my address. Terrible customer service. They just ignore you hoping you will go away...NO you give a life time guarantee so honour it.

DO NOT BUY FROM THIS COMPANY. Terrible pans where the non-stick is non existent after a few uses. Try and claim under their warranty and they takes months to reply. I've waited 3 months and eventually get a reply whereby they ask me to confirm my address. Its now been a month with no response. THE worst customer service.

DO NOT BUY FROM THIS COMPANY!!
This is the worst ever customer service I have ever received in my entire LIFE! We paid a premium price for a product that was supposed to premium, and we expect the customer service to be premium as well.
Spent just under £1000 with circulon, but the products are no different to cheaper products, they developed faults and the company don’t deal with the defect.
Terrible customer service !!
Would not buy anything from your company again.
I spent nearly £1000 in the last year with you and your company doesn’t honour your “no quibble warranty" policy, for a £50 pan that had manufacturing defects.

Please do not part with any money to this company. Ive been waiting over six weeks for my purchase. They do not have a contact number and do not respond to emails.

* with fairness in mind, the company did finally resolve the situation after I contacted Paypal. I was refunded and received the product as a goodwill gesture. The product itself is excellent.

Bought a Roasting tray in march after after a couple of times in the oven, became with rust. Made contact with customer service and we are now in November and no solution yet. The worst Company ever. Please don't buy it, I just hope that I could attach some pictures.
Ref: 57240

I emailed them 4 days ago, saying "Hi, I am considering purchasing two of your frying pans as above, attracted by the "lifetime guarantee". However, I am disturbed by the customer reviews that state that their pans lost their nonstickability in fairly short order, and that failure of the non stick surface is not covered by this guarantee as that you will say that this is due to "wear and tear". Kindly clarify please as the only thing to do with a non stick frying pan that sticks is to throw it in the bin, in which case a lifetime guarantee is particularly misleading."
No reply, not even an acknowledgement!
Appalling customer care...

The saucepans have lasted really well, 5 years+. Recommended.
The large Premier Professional Wok is so so, grooves tend to get clogged up and it needs constant maintenance to keep it happy.
Frying pans are useless after about 1-2 years use.
The grooves seem like a good idea but they eventually get choked with a varnish-like deposit that cannot be removed, defeating the non-stick.
And yes Circulon I do clean them as recommended (WHO WOULDN'T!? yuk) and I have tried boiling for 5 mins+ in a 2:1 vinegar solution - many many times...
Circulon have a good cleaner for the outside of the pans, maybe time to invent one for the inside?

Circulon offered a set of cookware I wanted on sale, which was decent, but not a crazy discount. Many brand name stores carry their line and Circulon has had many favorable reviews. I made my purchase on the 11th. I placed my order and received an email receipt followed by a tracking email, followed by a UPS notification. Having instant communication is a very nice step and helps take the burden of chasing down a purchase. On the 12th, I received a notice from UPS at its 2nd destination stating that “due to covid and other extenuating circumstances”, my package would be delayed until the 19th. So not a crazy long time. On the 16th my package was still at its second destination. I explained my concern to customerservice at customerservice circulon com in email, as I have had some packages that seemingly sit at transfer stations for days or over a week.
I instantly received an email back from Circulon customer service, expecting that it would say “they received my email and would get back to me” INSTEAD it stated that the email address is not monitored and I could call them. I got a voicemail, since they were not open. I went to the website to find any other contact information. The live chat does not work, there was no email address, just the phone number in a basic 5 days a week, 7.5 hours a day excluding holidays window. On the 17th I emailed UPS, on the 18th UPS sent me an update that said the package would arrive on the 19th by 7 pm. On the 19th UPS changed the window to between 3 pm and 9 pm.
So, I guessed that UPS had one window and they missed it? But managed to get it expedited. Since it seemed UPS was the issue I waited. On the 19th at 9:30 pm nothing arrived. On the 20th, the package went back to “In Transit”. I went back to Circulon to get some assistance since I expected that my package really was lost, but realized They are not available on weekends. I then went to UPS, who responded on the 21st stating that I could put in a claim for a lost package.
Later the same day, UPS sent another email, showing that the package would be delivered the next day on the 22nd, and It was delivered at 6 pm. The package did not look damaged at all. There was nothing to indicate rough handling. I opened the box to find the items packed carelessly, nothing to cushion the cookware, some of the lids barely in the lose plastic sleeves. Upon inspection, there were small areas around the rims missing the coating.
Two lids were dented enough so they didn’t fit quite right. The large pot was malformed just enough that a lid meant for it did not sit properly. The piece in question looked as if it had been made irregular rather than impacted by weight. I basically received a minor discount on send backs or scratch and dent merchandise. Since it was already past the time to call, as they would not be available until the next day. I went back to the website to see what my return options were. I did not fully know their return policy, which is to call or EMAIL them and they DO NOT PAY RETURN SHIPPING. The Lifetime warranty notifies you at the bottom of the page that " *If you are receiving a null or "error" message upon claim submission, please call us". Please note also, the page does nothing, the submit button does not reach any link or code.
This is on me as a consumer, I made a terrible error in judgement. I do not commonly rely on companies to do the right thing IF THEY CAN DO LESS and stay in business. I can however admit my mistake and notify others that this is an issue. While I might have gotten the package sooner from UPS, Circulon, and thereby Shopify’s decision to profit on undisclosed, substandard product and minimize their losses by AVOIDING CONSUMERS in every way possible is the reason I feel they should be investigated not just ignored by shoppers.