Citibank National Association Avis 

I have the citibank credit card and customer service is terrible! My card was lost and I was told it was being sent overnight and it never arrived. I spent 30 minutes with one customer service person and then hung up. They are disorganized, most of the customer service is not in the US and require repeating yourself several times. POOR, look elsewhere.

Buyer beware. I am having a horrible experience with Citibank. I use my card to manage my business expenses. Recently Citibank decided to "hold" my payment. I made my payment online (as I always do) and it cleared my bank account the next day. However, Citibank did not increase my available credit which is now causing charges to be declined. Including some very important advertising charges that have put my digital advertising on hold. Customer service is a joke. They explained to me that my payment was put on hold for my protection (??) and it takes up to ten days for them to receive the funds and release the credit. Thankfully I have other cards I can transfer the charges to, but I was caught completely off guard and have lost several days of advertising due to this. Never had this happen with Capital One. Extremely disappointed in Citibank, and likely will discontinue use.

Over a month ago on the 8th of March, I called in to the Citibank call centre and spoke to several different people about a erroneous charge of $12 to my debit card.

The merchant Prime Supermarket had charged me twice - once on my debit card and once on my credit card because of a problem on their terminal or the bank's side.

I spoke to two of your Fillipino call centre staff who hilariously named themselves Jupiter and Athena so they could monkey about using pseudo-names.

To date, your monkey staff still does not understand what is going on for such a simple matter.

Kindly refund the money to my debit card.

It certainly is far from ideal experience when one banks with @Citibank

I opened an account with Sinemia on 9/21. They had undisclosed fees so I attempted to cancel. They refused. I turned to citi. They eventually got the money back for the 9/21 charge. However, Sinemia put through an unauthorized charge on my account. I have asked repeatedly for information about how this was done and for citi to offer fraud protection Initially they gave me conditional credit. Then they told me I had PERMANENT CREDIT for both charges only to yank one of them away.

I had 2 unauthorized charges on my account. Citibank took care of them immediately! The only reason I don't give 5 stars is because I would like to know how the charges got there in the first place.

I called today to detail that I did not receive my Costco Reward with Citibank. It was for the amount of $213.03. I called Citibank twice on this issue. Once before then the last time was November 6th, 2018 stating that I didn't receive my reward. They said they mailed it. I stated that we did not receive it. They said that because it was past the December 31st cut off date that they would not be able to reissue that to me. I spoke to 2 supervisors. The last one was McKenzie in Kentucky, as she said she could not give out her last name. I stated that I did not know that the 31st was the cut off date, otherwise I would have called earlier. After I receive my 2019 "reward" from Citibank, I will be no longer working with Citibank and will choose another Credit Card company to do business with. Very disappointed at the customer care and concern from this company.

I've made all my payments on time... then some interest kicked in before my next payment date. they immediately reported me to the credit bureau as being $42(!!!!) over my credit limit (before i even had a chance to pay it off) and my score went down 44 points. SUPER dishonest and frustrating as i've been actively repairing my credit for 3 years now. although they've acknowledged that this shouldn't have happened, they've done nothing to rectify it. so terrible

15 year customer and received nothing but terrible service and customer service team is horrendous. My account wouldn't allow me to make basic online transactions. Always would get hit with fraud. I called 4 times to say this is ridiculous and need to fix it and though Citi acknowledges it was their issue, they failed to fix it on their end and over the course of last 6 months this was the most useless card to own. Very incompetent staff and they let a 15 year customer go no problem due to their failure to be able to process basic transaction. Simple purchases are not simple with citi and the customer service team needs some serious training.

Annoying that they froze my account when I tried to relog in a few times - had to call up to fix, can't do a reset.

I been with citi for 4 year. they have been helpful sometime and not some others. when someone stole my card they did not help. but when i needed a loan they were good to me. the customer service is often not so good. but in the shop they are better.

Horrible time trying to dispute a charge.
They never called or emailed me saying they needed more info and they closed the case and returned the money to the seller.
If you try to call them over the phone no one knows how to help you.
Terrible credit card company. American exress is awesome and is the best for any charges and credit cards don't use citi!

I know several people who were affected by their student loan scam. Worst bank period.

Citibank Australia. Worst bank I have ever dealt with. Will never use this bank again. Worst customer service I've known and absolutely woeful online banking system. Call centre also disgraceful - can't speak English properly and put you on hold for ages even on international mobile calls.

Steer clear of this dodgy bank. Should be zero stars!

Firstly you'll never speak to anyone in Australia only the Philippines that'a after you navigated their blood boiling computer system. You'll know your account number because online having cleared security all your account info is blocked out! Whatever reason you'll have called for you'll give up before resolution if you didn't get cut off before then anyway.

The service was good, but the fees for withdraw were a bit too higher than I expected.

They bang you for every fee and the customer service is the worst. They must think they're too big to fail.

When I was swindled by a merchant, Citi sided with them. So I deducted that amount and they harass me constantly.

Ahora: "banco popular-e":

Gracias a un T.A.E. del 24 % (T.I.N. = 26,4 %), se convierte una compra de unos televisores de pantalla plana para mi pequeño negocio por 2100 Euros con pago fraccionado de 200 Euros / mes, en un pago prácticamente a por vida, sobre todo si el banco no atiende puntualmente a la domiciliación del cobro....

Esta tarjeta la recomiendo tan solo en el caso de alquilar un vehículo por el tema del bloqueo de la franquicia del seguro C.D.W.

Staffs are very well trained and very accommodating.

Citybank er bare vildt irriterende da de spammer på ens telefon med alle mulige uønskede SMS reklamer og opfordringer til at betale til tiden - selvom betalingen altid er faldet præcist som den skal.
Har skrevet flere gange for at stoppe dette. Har ringet. Har skældt ud. De er ligeglade med alt. Undgå dem for enhver pris.