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À propos de l'entreprise

  1. Fournisseur d'équipement de mobilité

Informations provenant de diverses sources externes

A specialist mobility business serving the North and North East of Scotland specialising in Motability scooters and car adaptations; and new and pre-loved mobility scooters and power chairs sales and repairs.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

11 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,4

Tous les avis

(11)

3 avis reçus au cours des 12 derniers mois

Écrire un avis

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Noté 5 sur 5 étoiles

Am avut o experiență plăcută și în siguranță

Am avut o experiență plăcută cu călătorii comfortabile, mașini curate, șoferi profesioniști și respectosi.
De la comandă la destinație, a fost o experiență plăcută și în siguranță.
Este al doilea an când am călătorit cu City Mobility și vom continua cu aceeași companie.
Călătoriile cu doi copii mici sunt întotdeauna un prospect cu neliniste . Siguranță și serviciile oferite de către city mobility ajută la liniștea vacanței nostre. Vă mulțumim

7 avril 2026
Avis spontané
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Réponse de City Mobility

Whilst we appreciate customers taking the time to give us a review, I think on this occasion you may have mistaken us for another business with a similar name. We are a mobility scooter and powerchair business in the north of Scotland.

Noté 5 sur 5 étoiles

Mobility with Ability

They go out of their way to help you with repair and explain things clearly to help you understand any problems. Always friendly approachable and professional. If they say they'll be with you on a certain day or time they'll be there. I have a powerchair that I totally depend on and I'm so grateful for City Mobility and all their staff for keeping me mobile.

23 février 2026
Avis spontané
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Réponse de City Mobility

Thank you so much for your lovely review. Not a lot of our customers are internet savvy so although we always get great feedback from customers in person they don't usually make it on line.

Noté 5 sur 5 étoiles

The company made every effort to…

The company branch in Inverness made every effort to successfully source a part that day to get an elderly relative mobile again.
Many companies could learn from this company’s customer service

30 décembre 2025
Avis spontané
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Réponse de City Mobility

Thank you very much for taking the time to leave us a review.

Noté 5 sur 5 étoiles

City Mobility, highly recommended

Even though I live in Aberdeenshire, I contacted City Mobility in Inverness for advice and information about the scooters I was interested in. The staff were so nice and friendly on the phone and a home visit was arranged so I could try out both scooters. Carol came to my house, she was super nice, really helpful and explained the pros and cons of the scooters. There was no rush or pressure and I felt I was given excellent advice so I decided which scooter was best for me and placed an order that day. Two weeks later my lovely new eFoldi Lite scooter was personally delivered to my home. After a quick tutorial I felt confident in my purchase, so thank you Carol for your help and patience. I would definitely recommend City Mobility to anyone requiring mobility assistance as they obviously really care about their customers

2 mai 2024
Avis spontané
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Réponse de City Mobility

Thanks for the fab review Jo. The eFoldi Lite is perfect for popping in the back of a small car. And so light too. Love Team City x

Noté 5 sur 5 étoiles

The whole process was seamless

From my first contact with them by email to my first visit to try out the foldable electric powerchairs they had available to then finally purchasing my wheelchair, the staff have been very friendly and helpful and made me feel comfortable and listened to. The whole process was seamless and I would highly recommend this business to anyone looking to buy a wheelchair or scooter.

14 juillet 2023
Avis spontané
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Réponse de City Mobility

Thanks June for your kind words.

Noté 5 sur 5 étoiles

City Mobility 5 stars from me.

My wife was looking to buy a fold up chair for using when out in the car and around where we live. My wife contacted City Mobility and we made an appointment to go and see them.

We were also told of some people to contact for funding which was handy .

The staff were great and showed my wife the chairs that fitted her needs and we then went back yesterday to buy the chair my wife had picked .

I would recommend City Mobility to other people who are looking for the items they can supply.

14 juillet 2023
Avis spontané
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Réponse de City Mobility

Thanks for taking the time to give us a review Paul

Noté 2 sur 5 étoiles

Disappointed with our experience

Disappointed with our experience. Had to ring the showroom bell to get in but had to wait over 6 minutes for the bell to be answered. The young lady who answered the door appeared to be reluctant to let us in as she was 'crowding' the door but after being asked she did open the door to allow us to pass. She missed all the buying signals, was very flat in her delivery and we felt that we had interrupted her day by trying to engage her in the sales process. She could have closed a sale if she had been more animated and engaging, more negotiating and less long face and huffing.

3 août 2022
Avis spontané
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Réponse de City Mobility

Hi Sarah. We are really sorry you feel disappointed with your experience. We've kept our showroom door locked since lockdown to protect our customers even though restrictions have been lifted. This allows us to limit the amount of people coming in at a time and allows family bubbles the comfort of having a safe, private space to take vulnerable relatives. We've also promoted on Facebook, our website and on Google that we encourage customers to make appointments to come in to see us as we can often spend 2 hours helping people find the right product for their needs. Customers that have booked take precedent over walk-ins.

Occasionally we only have one member of staff in the showroom as the rest of our team of mobility assessors are out visiting customers in their local area as we also do home visits and test drives. We do have a notice on our showroom window asking customers to be patient in case we are on the phone and not able to immediately answer the door, but you maybe missed that. If you would like to make an appointment to come in please call us on 01463 250850 and we would be happy to help.

Noté 5 sur 5 étoiles

Excellent customer service from Carol

Excellent customer service from Carol. She gave me helpful and sound advice on my recent purchase. Would highly recommend. Prompt delivery by Stuart, who spent time going over everything with me.

18 juin 2022
Avis spontané
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Réponse de City Mobility

Thank you for taking the time to leave us a review. Have a great weekend.

Noté 5 sur 5 étoiles

What an amazing company to deal with

What an amazing company to deal with. Carol took a few scooters to our home for my wife Susan to try. Six days later & our choice of scooter was delivered.
All this the week before Christmas.
Keep up the good work guys, you are awesome.

16 décembre 2020
Avis spontané
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Réponse de City Mobility

Thanks sooo much for this review. It's reward enough for us when we can see the positive difference a mobility scooter will make to someone's life. Happy scooting and have a great Xmas and New Year.

Noté 5 sur 5 étoiles

Got my mobility scooter Thursdays was…

Got my mobility scooter Thursdays was over the moon with the blue it looks bright and nice and the little blue bottle of blue paint for the scooter. I got a gift a blue cover with it .the guys at the city mobility Aberdeen be so helpful had a test drive was very nervous at first, but then I was ok . got the scooter couple off weeks later .thanks guys for your help in getting paperwork done and quick delivery .would recommend if you're looking for any mobility equipment

5 décembre 2020
Avis spontané
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Réponse de City Mobility

Thanks for your kind comments and for taking the time to give us a review Ashley.

Noté 5 sur 5 étoiles

A great service

Popped in to Inverness workshop today as the dual controls on my Learner car were not working properly. Spoke to John who asked Steven to have a look and he sorted it within 10 minutes for me. A superb and very friendly service from all staff. Thanks

3 décembre 2019
Avis spontané
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Réponse de City Mobility

Thank you for taking the time to leave a review and for the 5/5 rating.

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