City Tours Belfast Avis 

We went on the Giant's Causeway day tour with Troy as our guide. The itinerary was great but what made for a great day was our guide, Troy who was full of information and great jokes. Can't recommend highly enough.

My husband booked 4 tickets for a black taxi tour on Saturday the 22nd of August for the following Sunday at 1pm. Unfortunately on Saturday night our son was rushed to hospital for an emergency operation. We informed Belfast city tours at the earliest possible time on Sunday morning of our situation. They told my husband that there was nothing that they could do for us (not even to reschedule for a later date) except offer us a 10% discount. They didn’t even wish our son a speedy recovery. I have since found out that they book their black taxi tours externally so my advice if your looking to make a booking would be to go directly to the provider as this website offers you no recourse even in the most extenuating of circumstances or emergency. Most taxi drivers in this situation when given more then 6 hours notice would be a lot more understanding and compassionate.

We had a fantastic experience on our Black Taxis Tour around Belfast yesterday. Our driver Tommy was very informative and made us feel very welcome from the start. Would definitely recommend this experience and if you have Tommy as your driver you will have a great experience and a wealth of knowledge

The guide left me behind after lunch despite being on time and having left a bag in the bus to show that there was someone seated there. I finally managed to go back thanks to a nice driver from another company. I received no apologies from the driver or the company itself. I don't recommend this tour for solo travellers.
Update on 07Jul2026: the response from citytour reflects the lack of professionalism I experienced. It seems that this company is so used to this kind of event that they do not even track anymore. I am not working for another company. I am just a very disappointed customer who actually travelled with citytour on a giant causeway tour on 27Jun2026 before behing left behind. The response from citytour belon is even more hurtful. British companies are known for their excellent service. This is why I am really disappointed and still do not recommend this company which do not even track a huge event like that.

My dad and I had an incredible day on the Game of Thrones tour with City Tours Belfast. It was the perfect way to see the stunning Northern Irish coast. We visited iconic spots like Carrickfergus Castle, the dramatic Dark Hedges, and the ruins of Dunluce Castle, which were all breathtaking. Of course, the highlight was exploring the Giant's Causeway—a total must-see! A massive thank you to our guide, Dave, who was absolutely brilliant. He was knowledgeable, funny, and made the whole trip so much more memorable. Highly recommend this tour for any GoT fans or anyone wanting to see the best of the Antrim Coast!

Had a fab trip despite the weather not being great, a lot of drop of points but not tedious the right amount of time at each stop, Dave was our guide and was extremely knowledgable and funny , left about 8.50 am and back at 5.50 pm would recommend this as good value for money

We had a fantastic day out on the Giant's Causway trip. It's great value for money, packed with things to see: beautiful Carrickfergus, the stunning Antrim coast and countryside, the dramatic Dark Hedges, the tragically lovely Dunluce Castle and the magnificent Giant's Causeway. We were entertained, informed and looked after by our characterful driver, Dave. He looked out for all his travellers and ensured their comfort and enjoyment. I can't recommend Dave, or this trip, highly enough.

A great Belfast hop on/off city tour experience with informative, entertaining Caribbean driver..! Brilliant customer care service (Chris) after I left a bag on bus.. It was found and I was able to pick up later at end of tour.!

Dave the driver was first class. He took us from Belfast to the Giant's Causeway today. We all agreed that he was very informative, very warm, very helpful and very funny. We learnt a lot about the history of the areas we passed through and he was as entertaining as the sights.

I had a query Saturday night about the Sunday tour, I emailed them around 8pm, and Chris mailed back within the hour. Really impressed.

This company isn't the one I wanted to use.... They accost you on the square and escort you to the bus to make sure you get on.
The commentary didn't seem as good as I would have expected.
They didn't stop at the stops shown on the map they give you unless you ring the bell, this seems rather odd.
Make sure you use the official tour bus which is probably a better thing for a few extra pounds.

Had a great day today on the giants causeway tour with Lisa tour guide and Tony the driver. Lots of interesting information and great stories shared. The journey was very smooth and pick ups at each stop on time

Terrible service. Meant to be collected by a black cab at 9am on a Sunday for the political tour and it never turned up. When we called the office we were told the driver was stuck in traffic but that was clearly a lie as we were then told that the driver was at the hotel waiting! Given we had been there since 08.30 that wasn’t the case at all. One thing is letting people down but when it turns into a lie that’s deceiving. They refunded us quickly but that’s really not the point, I wouldn’t use them again, nor would I recommend them

An extremely good tour. Very informative and lots of fun. Nothing too much trouble for our driver/ guide

I will share my frustration and disappointment from my experience in the bus tour belfast because the driver definitely failed to do the normal procedure of checking the bus right after the tour and before the new group of passenger getting in the bus. I am 100% sure and definite it's in the bus because I have footage of videos and photos when we get in and get off the bus. We were the last passenger who get off and I was the last person as well who took the video while getting off the bus and we took pictures after which you can see that I don't have my pink sling bag with me. I have a picture and videos that I have the sling bag with me before getting in and while we are inside the bus I have videos and photos that my bag is just beside me on the chair at the end of the top deck. There's only one reason that I could say that the bus driver failed to do the safety procedure that he should check the bus before he let another group of passenger to come in.
Date of the tour: 29/7/2024
Bus Plate number: RFZ8427
Departure time: between around 13:37pm - 13:50pm
Arrival at the bus tour back at the City Hall bus station: 15:20pm
Description of the item.
- pink sling Lacoste bag
- inside the bag is my Burberry wallet with credit card and other cards, with coins
- Maybelline red lipstick
- Face powder (round)
- lip balm
If maybe you see or find my bag, please let me know or message the city bus tour.
This is not a great experience as a tourist and will definitely NOT trust this bus tour for safety reasons.

I was overcharged by £66 for my solo ticket. A week later and I still have not had a refund. The driver apologised straight away and said he could not do the refund, but to tell his daughter, who also works for the company. She photographed my ticket and sent it with my phone number and email to her manager Chris, and assured me I would be refunded. No refund, no contact since - I have tried phoning and leaving message.

I recently had the pleasure of taking a bus tour with Belfast City Tours, and I can't say enough good things about the experience. From start to finish, everything was incredibly well-organized and enjoyable.

A special shoutout goes to Christie and Lisa-Claire, who were exceptionally helpful and friendly. They answered all our questions with patience and provided us with valuable insights about various stops. Their professionalism and warmth made a significant difference, ensuring that we felt comfortable and well-informed.

The tour itself was fantastic, offering a perfect balance of sightseeing, relaxation, and entertainment. The bus was clean and comfortable, and the itinerary was thoughtfully planned, allowing us to explore a variety of interesting locations without feeling rushed.

Overall, I highly recommend this for anyone looking to enjoy an stress-free and delightful bus tour. The excellent service from Christie and Lisa-Claire truly made our trip memorable!

Booked on line before our trip to Belfast. All easy and straight forward. The itinerary was great for a taster of County Antrim and the coastal road. If you book, sit on the drivers side for the best views of the coastal road. We took a packed lunch but they do a stop for lunch where you can buy a buffet lunch or there is small cafe selling sandwiches and toasties. Giants causeway is a long walk down if you have health issues but there is a bus to take you there. Don't bother paying for the visitors centre.Timing are prefect and our driver Stuart was excellent in both his driving and commentary through out the day. Lovely comfy coach. Great if you a "Thronie"! A tedious if you have never watched the Game of Thrones but Stuart explained why they combine the tour and as for us, it gave a great overall view of this part of Northern Ireland. Definitely recommended and pick up point right in the city centre.

Fantastic trip on this hop on hop off bus. Staff really friendly and helpful and our driver Hugh gave lots of entertainment with telling us all about the route. Great fun.

We went on the Giant’s Causeway Tour in August 2022. The guide and driver were excellent, the scenery outstanding and we had plenty of time to explore the Giant’s Causeway (2 hours) along with discovering other parts of the North East Coast. The Guide in particular was very informative and funny and gave us very interesting insights into the Irish culture and people. I highly recommend this tour.

We thoroughly enjoyed our tour with Darren our guide. It is amazing to see how far the city has come from the troubles. Darren gave us a completely unbiased view of the events that went on during that time. With his energy you could tell he had a passion and love for his job as a guide. Would highly recommend.