City Tours Belfast Avis 

I bought a couple of tickets from City Tours Belfast. I wish I hadn’t. As my friend and I showed signs a flu, we decided it was best not to go. I kindly asked City Tours for a reimbursement. I perfectly understand this is not always possible. Having said that, I wish City Tours Belfast could at least answer the email I sent about it more than a week ago.

We went on the Giants Causeway and Rope Bridge Walk with Game of Thrones combined. The scenery was outstanding and the information provided by our guide Michael was very impressive. great value for money

When booking the tickets on their official website it clearly said that the bus operates every 30 minutes. I waited with all my family on a cold, windy day for 50 minutes and the bus never arrived. There is another, competitor service which arrived twice within that time! I called them twice and each time I've been told that the bus operates every 45 minutes (!) and it will arrive in the next 10 minutes and that there is traffic in the city causing delay. I finally gave up and took public bus - there was no traffic in the city whatsoever!
I called them and asked for refund. They ask to send an email. I sent two - one directly to their email account and another via website - no response.
For anyone planning a visit in Belfast I highly recommend public buses which are cheap, operate every few minutes and are very convenient and if you really prefer a tour bus then use the other provider, you can google it.

Shady, dangerous tour company. Their tour bus broke down on the first stop of the "Game of Thrones" tour from Belfast and the A/C went out. The front office told the drive on speakerphone that they knew the bus wasn't fit to go out due to engine overheating, but they proceeded anyway. The driver said we had to stop or the engine could overheat/explode. They told us we would get switched to a new bus, but that never happened. We resumed driving in the same dangerous bus almost an hour and a half later, red lights on the dashboard and all. Because of their negligence, we missed almost half the stops on the tour. The tour guide, Moira, tried to deny that the A/C had broken while we were still on the bus with hot air pouring out of the vents! When I filed a complaint, they responded to the tour booking company that I was a no-show! This is a deceptive and shady company that should not be trusted. They do not own the buses they rent out and will not hesitate to send groups out on dangerous, cramped, unsafe coaches. I took pictures to show the lights on the dash, the license plate, and the driver/tour guide speaking outside the bus when it broke down from my seat.

Edit: The company has resorted to trying to discredit this on several sites, even with photo evidence. Look up Diamond Leisure Transport Ltd for pictures of the breakdown.

Done the hop on hop off city tour, Excellent got to see the history of the troubles murals and was able to jump off bus at few stops had my choice of 30, we hopped off at titanic and done the visitor experience, never new they had a combo for it would have saved us money, we booked the hop on off city tour bit to quickly tho with the free flyer map, you can download from the website or get free from the guide on the tour it saved us money with the coupon so well pleased, guide was fantastic a retired history teacher - breath of knowledge about every part of the city and a dash of humour chucked in for free got the bus chuckling on more than few occasions !

Highly Enjoyable 😊 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️