I cannot recommend Cladding Monkey enough, my site team had a last minute change to a project and I ordered the materials online with no hassle it arrived the next day. I did make an initial mistak... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I ordered kit to sheet out a bathroom, their prices are keen, the delivery prompt. It's a great product and I say this having experience with other brands and companies, simple to install, a compete... Voir plus
L'entreprise a répondu
The return procedures are ridiculous. I bought panels and now I have to return the 230cm long ones by myself. I was willing to pay the delivery fee, but they don’t offer any collection service. I have... Voir plus
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Very happy with both the product and the customer service. The cladding panels are a beautiful colour and look fantastic once installed. The quality exceeded my expectations, and the ordering process... Voir plus
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4,6
Excellent
286 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Awful experience from start to finish…
Awful experience from start to finish the website has multiple faults and will add unwanted items to your basket BEWARE.
The customer service and attitude from Kayleigh and Steve the manager is disgusting and I would advise anyone to avoid at all costs other companies provide a much better service for the same products. AVOID AT ALL COSTS.
1 septembre 2023
Avis spontané
Réponse de Cladding Monkey
Apologies if you feel this way Dean. I believe the issue you had is that the delivery address was not changed when you entered the order via our website. We have spoken with our tech team who will look at making the checkout stage easier to navigate.
We appreciate your feedback and apologies once again if our customer service did not meet your expectations. We will work hard on trying to improve this.
Great company, speedy delivery, awesome customer service.
Great company. Speedy delivery, awesome customer service. Wouldn’t use anyone else.
9 août 2023
Avis spontané
Réponse de Cladding Monkey
many thanks Conor, we do try!
Great service
Great service - Thanks to Kellie and team for outstanding service. Phone answered promptly by an actual person and an issue with my order (entirely my fault) was sorted quickly and effortlessly. A pleasure to deal with and thoroughly recommended. 👍👍👍
7 août 2023
Avis spontané
Réponse de Cladding Monkey
Thanks Andy, much appreciated!
Standout customer service in today's world
Personable phone service - no call center music either - and team connected quickly with the project
Helpful advice and guidance on best options to suit
Extra mile moved by the CM team to shunt through a small initial order for next day delivery - which shows good relations too with their carrier
No hesitation in placing complete full order confidently.
Made a birthday day better!
10 juillet 2023
Avis spontané
Réponse de Cladding Monkey
Hi Andrew, thanks for your kind words they are greatly appreciated. Customer service is very important so we pride ourselves on delivering to a high standard. We look forward to supplying you again in the future!
Sincerely appreciate your work
Writing this review to express how much of a pleasure it has been working with your team and ordering from your company. The level of attention to detail and professionalism displayed by your team is truly impressive. For three consecutive years, we have been relying on your company for our projects, and each time the experience has been exceptional. From the ordering process to the delivery, everything has gone incredibly smoothly.Your team has made sure that everything is well-preserved and delivered promptly, which has made our project run seamlessly. I appreciate the quick delivery and prompt response to our emails. It has made our job so much easier.I would also like to give a special shoutout to Kellie, who has been an exceptional worker. Her dedication to her work is evident, and she has been a great help throughout the entire process.
Once again, thank you for all your hard work and dedication to your customers.
14 juillet 2023
Avis spontané
Réponse de Cladding Monkey
Hi, thank you for those kind words. We pride ourselves on attention to detail and delivering the highest standard of customer service as we can. It has been a pleasure to supply you and we look forward to dealing with you again in the future after building a great relationship. :)
Cladding installed and looks great
Cladding installed and looks great. Fast delivery and good quality product. Customer service was great Kayleigh was very helpful on the phone
9 juin 2023
Avis spontané
Réponse de Cladding Monkey
HI Tom, thank you for the feedback!
Great experience
Great experience, would 100% recommend. Product was perfect.
7 juin 2023
Avis spontané
Réponse de Cladding Monkey
Hi Sam, were pleased you were satisfied :)
Product was excellent
Product was excellent, I’d definitely come back arrived next day
25 mai 2023
Avis spontané
Réponse de Cladding Monkey
Hi Rob. thank you for your kind words, we do try to provide a good service!
Réponse de Cladding Monkey
Hi Terry, thank you for your feedback and positive comments!
Réponse de Cladding Monkey
Hi, thanks for the review!
Great customer service
Great company, have no issues when dealing with them, kayleigh on the phone had brilliant customer service skills. Would highly recommend
19 mai 2023
Avis spontané
Réponse de Cladding Monkey
Hi Adam, thank you for your lovely comments i will pass this on Kayleigh!
Réponse de Cladding Monkey
Thank you for the positive feedback Andy, its appreciated
Ordered some sheets Wednesday
Ordered some sheets Wednesday, arrived yesterday and now they are installed they look fantastic. The customer is over the moon with them and is already talking about using it in their other properties. Fast delivery and helpful staff!
8 juin 2023
Avis spontané
Réponse de Cladding Monkey
Hi Andy, we are glad you are happy with everything :)
Recently ordered and received very…
Recently ordered and received very promptly the main part of an order - couldn't really fault that! We then realised we needed one tube of coloured mastic, enquired about this and was told it was on the webpage (it is). Selected item and then went to check-out and was "astounded" to see a tube of mastic was £30! THEN to cap it all they wanted to charge £30 carriage. I telephoned the CS and was told that was the "courier" charges and there was nothing they could do about it as "the warehouse" deal with this. I queried why they couldn't offer a postal or one off service but was told this was not possible. I find this astounding and frankly pretty poor customer relations - We had just spent in excess of £3000 on the main components and the inflexibility of small quants (ie ONE tube of mastic (already at an inflated price)) delivery really P888ed me off. IO obtained the mastic locally for less than £10 v the £70+ CM wanted - I consider that a total rip-off!
7 juin 2023
Avis spontané
Réponse de Cladding Monkey
Hi Peter, Apologies if you were astounded by the price of the mastic. The silicone you are referring to is a specialist coloured matched silicone to the coloured sheet you originally purchased. It has to be bought in specifically to match that coloured sheet. Regarding carriage, that is the minimum delivery charge we incur from the couriers we use. We do not add anything on to delivery costs however we will take your review seriously and try to improve our small package delivery service moving forward.
Terrible customer service
Terrible customer service, order still hasn’t turned up, the girls in the office never phone you back ,don’t update you ,it’s not our fault blah blah blah, couriers to blame just excuses from start to finish and to top it all off you need to unload the van yourself! Here’s waiting if it really does turn up tomorrow……
6 juin 2023
Avis spontané
Réponse de Cladding Monkey
Hi Alberto, this was dispatched on a pallet. Once it arrived into the delivering depot it was removed from the pallet and the trims delivered with a sub-contracted driver. This isn't acceptable and we have raised this with them. The delivery process info is on the website prior to placing the order, and in the email when the invoice is sent. We also sent you an extra email and verbally told you that the drivers handball the items from the lorry to someone able bodied. This is how curb side pallet deliveries work.
We note that there were issues with this delivery and are working hard with the couriers to make sure it doesn't happen again.
We have taken full responsibility for these courier issues, and offered to refund you in full, or re-send the order again with a different courier which is what you opted for. This has now been fully delivered as promised.
Apologies that this happened on your order, as explained its the first time this has happened with our couriers removing items from a strapped pallet, and we have things in place to make sure it doesn't happen again.
The fast show.
Fast to respond to any query you may have , even faster to ship out samples to you, and then ,mega mega fast to dispatch my order which arrived the following day. I ordered a few sheets of storm grey gloss for a small project I have to do. Highly recommended company and I would order again without hesitation.
24 mai 2023
Avis spontané
Réponse de Cladding Monkey
Thank you for the kind words Kevin, we do try our best to provide the quickest and most efficient service as we can. :)
Great alternative if looking for a kitchen splashback
Stumbled across this company while tying to find an alternative splashback product (for kitchen) to the over priced scratchy Alusplash.
Had a few email communications with Kellie who was extremely helpful and always replied in quick time. Samples sent out to me, ordered the product Sunday, it was delivered Tuesday lunchtime and fitted by dinner time.
7 days from first inquiry to having it installed in my home. Excellent service.
I ordered the 2.5mm solid pvc in Willow (1200x2400). It was easy to cut with my track saw (using an 80 tooth blade) and socket apertures I used my jigsaw with a fine blade that is used for cutting metal. Just need to put clear glass splashback behind the hob.
If you are looking for splashback give this company a look. I am sure you won’t be disappointed.
16 mai 2023
Avis spontané
Réponse de Cladding Monkey
Thanks Andy, we are over the moon you are happy with the products and service. :)
1st class service as per usual.
1st class as per usual.
Kellie, was so helpful and managed offer me next day service at late notice.
11 mai 2023
Avis spontané
Réponse de Cladding Monkey
Hi John
Thank you for your review, i will pass those comments onto Kellie :)
Great service and product
Great service and product. Shipping was bumped up to next day FOC, very happy with the product too. 🙏🏻
18 avril 2023
Avis spontané
Réponse de Cladding Monkey
Hi Tom
Thank you for your feedback, we do try and help when we can!
Service
Communication and service from Kelly always impeccable. Very stress free interaction. Thank you.
10 mai 2023
Avis spontané
Réponse de Cladding Monkey
Thank you very much!
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