Cladding Monkey Avis 

286
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I cannot recommend Cladding Monkey enough, my site team had a last minute change to a project and I ordered the materials online with no hassle it arrived the next day. I did make an initial mistak... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I ordered kit to sheet out a bathroom, their prices are keen, the delivery prompt. It's a great product and I say this having experience with other brands and companies, simple to install, a compete... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

The return procedures are ridiculous. I bought panels and now I have to return the 230cm long ones by myself. I was willing to pay the delivery fee, but they don’t offer any collection service. I have... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Very happy with both the product and the customer service. The cladding panels are a beautiful colour and look fantastic once installed. The quality exceeded my expectations, and the ordering process... Voir plus

L'entreprise a répondu


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

286 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,6

Tous les avis

(286)

27 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

3 days late and wrong items

Ordered and paid for next day delivery on the Monday, didn't turn up until the Thursday afternoon, when it did arrive the order was wrong and was told by the lousy customer service I had to write an email just to get half of a refund , would never use again.

24 avril 2023
Avis spontané
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Réponse de Cladding Monkey

Hi Lee, thank you for bringing these issues to our attention. As per our email correspondence we have apologised for the issues on the order. We are working hard with the couriers to ensure this doesn't happen again.

Noté 5 sur 5 étoiles

Brilliant advice and assistance

Brilliant advice and assistance, made sure we had not over ordered,Brilliant team

27 avril 2023
Avis spontané
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Réponse de Cladding Monkey

Hi Lisa

Thank you for your feedback. We are always happy to help :)

Noté 5 sur 5 étoiles

Excellent service ,great advice and…

Excellent service ,great advice and assistance in coordination of colour scheme, great team thank you all

24 avril 2023
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Réponse de Cladding Monkey

Thank you Paul for using us again, we are glad your customer was happy with the results :)

Noté 5 sur 5 étoiles

Excellent service received from customer service

Excellent service received from a lady called Kellie, I had no idea what i needed and kellie sorted it all out for me quickly, Would highly recommend this company.

17 avril 2023
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Réponse de Cladding Monkey

Hi Spence

Thanks for the feedback, we do try and help as much as we can whether its a first timer or an experienced fitter, help is always available!

Noté 5 sur 5 étoiles

One ofthe greats!

One of the greats!
Not many companies operate like this anymore, can always rely on the team for a great service and even better price.
Have recommended them endlessly.

Lovely team on the phones, actually struggling to think of a bad note, all they've ever done is go above and beyond.

All the best,

George @ Centreplain

11 avril 2023
Avis spontané
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Réponse de Cladding Monkey

Thank you George, its a pleasure to deal you with you on a regular basis and we are thankful for your continuous support.

Noté 5 sur 5 étoiles

Great product

Great product, great prices. The sales girl Kayleigh was most helpful and knew the products. Well done.

13 mars 2023
Avis spontané
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Réponse de Cladding Monkey

Hi, Thank you for your kind words, we are extremely grateful.

Noté 2 sur 5 étoiles

I used their cladding for a kitchen…

I used their cladding for a kitchen splash back and after a few weeks i noticed it had developed a bulge.
I contacted them on there customer contact page but i have not received not any responded.

9 janvier 2023
Avis spontané
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Réponse de Cladding Monkey

Hi Rob,

I have just checked our email accounts to find the correspondence you said you had sent through, and i can only find an email we sent to you when the order was placed as the delivery address was incomplete?

This is the first time we have been informed/made aware that there was an issue

Looking at the order placed it was just for 1 sheet of cladding.

If you would like to drop us an email regarding this our technical team can look into this for you.



Noté 5 sur 5 étoiles

Great company

Great company help me out a lot and the delivery time was spot on.
GREAT PRICES TOO!!
Would definitely recommend

5 janvier 2023
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Réponse de Cladding Monkey

Thanks for the feedback Andy, much appreciated and glad you are happy!

Noté 5 sur 5 étoiles

Amazing!

Can’t recommend these guys enough, they gave us advice before the order was placed, and it was delivered on time. The tutorials on the website were really helpful as I’d never used it before! I will definitely use again for future instalments. Thank you 😊

23 septembre 2022
Avis spontané
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Réponse de Cladding Monkey

Thanks Tonilee for your positive comments :)

Noté 5 sur 5 étoiles

Great Customer Service

I ordered cladding from Cladding Monkey received order next day
l made a mistake with my order & received the order twice. Spoke to Kellie who has been amazing sorting out my mistake. She arranged for the the extra cladding to be uplifted can't believe it was the next day. Will be getting my refund next day or two. Great customer service. Wish all company's were so efficient. Thanks Cladding Monkey.

28 juillet 2022
Avis spontané
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Réponse de Cladding Monkey

Hi Helen, mistakes are made by us all so the least we can do is try and help :)

Noté 5 sur 5 étoiles

Great product for a stylish, practical solution

Hi, we've just adapted our shower room to take account of increasing mobility issues. We wanted a product for the walls which would be easy to maintain in coming years. This may not be an on trend product but I prefer the clean look that opens up the space. One neighbour has asked how our builders made the room bigger. They didn't it is the illusion of a simple clean look with a border of interesting glass mosaic tiles to give a point of interest. Our builders commented on the quality of the self coloured edging and joining strips. This is a practical product with lots of colour choices and certainly helps the budget on your project and I would highly recommend it.

6 juillet 2022
Avis spontané
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Réponse de Cladding Monkey

Thanks Rosemary, we are pleased you are happy with the products!

Noté 5 sur 5 étoiles

Brilliant Service!

Due to transport issues my delivery was going to be suspended in limbo, however Christine at Cladding Monkeys went the extra mile for me so the order arrived in time for the time slot at the school.
Brilliant service!

5 juillet 2022
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Réponse de Cladding Monkey

Thanks Richard for the feedback!

Noté 5 sur 5 étoiles

Ordered for a second time and after…

Ordered for a second time and after receiving great advice for product all was dealt with swiftly so I returned for a second order. Weren't paticularly large orders but regardless was dealt with so well and I wouldn't hesitate to either use again or recommend.
Shipping options fit the bill perfectly as well so you're always well covered!! (Pardon the pun).
Thanks guys

4 juillet 2022
Avis spontané
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Réponse de Cladding Monkey

Thank you for the positive feedback Les, much appreciated :)

Noté 5 sur 5 étoiles

Great customer service

We ordered some panels for a fitout at our new store. The panels came within 2 days and were damaged. The box had sustained damage so were clearly damaged in transit.
I sent a photo of the damaged panels and box via email, expecting delays and a bit of an argument, however the response was simply that new panels would be sent out, and sure enough, the next day the new panels arrived. Great customer service. No arguments, no aggro, fast service.

1 juillet 2022
Avis spontané
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Réponse de Cladding Monkey

Hi Jamie, thank you for your feedback. We do try very hard to resolve any issues should they arise. Damage in transit can happen when using 3rd party couriers, but we try to resolve and replace as soon as we can!

Noté 5 sur 5 étoiles

Thank you for your quick respones to my…

Thank you for your quick respones to my query. Our order arrived in perfect condition, we have bought from you several times in the past and when the need aries we'll come back to you first. Great value, service and communication

14 juin 2022
Avis spontané
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Réponse de Cladding Monkey

Thanks Kevin, we look forward to supplying you in the future and thanks for the feedback :)

Noté 5 sur 5 étoiles

Dealt with Kelly

Dealt with Kelly, who was extremely knowledgeable and helpful regarding the product, would not hesitate in dealing with them again.
Excellent product to work with.

4 juin 2022
Avis spontané
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Réponse de Cladding Monkey

Thanks alot Bobby!

Noté 5 sur 5 étoiles

Responsive, informative and very helpful

Second time I have ordered from Cladding Centre/Cladding Monkey, on both occasions they've been very informative, responsive and have gone above and beyond to get my cladding order to me in due time. Delivery driver even rang me in advance to alert me he would be due in 20 minutes which is always useful just in case I've popped out off site, so I know to get back or have someone be present to accept the delivery. Getting hold of customer service to request collection of a couple sheets of cladding and in a separate instance adding another contact number to my order, both calls were quick and effortless which I do always appreciate.

22 avril 2022
Avis spontané
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Réponse de Cladding Monkey

Thank you very much for your kind words, we do try to help in anyway possible and our customer service team work very hard!

Noté 5 sur 5 étoiles

Professional and helpful

Order #54246 Christine was quick to respond to my delivery query and coordinated with her team to provide us a resolution to our issue. Very helpful, professional and efficient. Thank you.

21 avril 2022
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Réponse de Cladding Monkey

Thank you for the feedback!

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