Clair de Lune Avis 

Great service needed a spare part for my Moses basket and they organised and sent it out to me quickly

Package was ripped upon delivery (Evri) and 2 of the 3 items I'd ordered had fallen out. Clair de Lune customer services were extremely helpful and processed a replacement within the hour.

Fantastic service. My query was dealt with promptly and I was kept informed. Would definitley use again.

Excellent customer service. Received a damaged cot that was delivered by Evri. Applied for a refund through the tesco market place but received no reply,so emailed clair de lune directly. Received a reply straight away and within days the cot was picked up by a reputable courier. Now awaiting refund. Would like to say that if anyone receives damaged clair de lune goods from tesco market place go straight to clair de lune, they arrange everything to return the item. Excellent service. Thank you

I ordered the wrong product, then emailed to say it was the right one. By this time I wasn’t sure. First thing in the morning I had a supportive email. I cannot express enough how grateful I am for the ease of cancelling my original order. Thank you

Ive got the best customer service from clair de lune as i mistakenly ordered a wrong item. However they helped me rightfully. Their products are amazing, the quality the pakaging everything is perfect..

Great customer service. My delivery was delayed due to issues with Evri. After contacting customer service, clair de Lune kindly sent out a new order for me with next day delivery to ensure I received my goods!

The customer service team were super helpful and arranged our missing items from our order to be replaced swiftly.

The items are beautifully made with good quality fabric. I had a problem with the courier but the Clair de Lune staff were really helpful and the issue with the courier (Evri) was resolved quickly. Great communication, thank you.

We brought a high chair which on construction found the sliding tray function was very stiff, and not able to use with the baby sat in it to remove it safely. We reported it and immediately as identified a fault with the tray. We were sent a replacement immediately and happy with the results.
Communication was really speedy, even over the Xmas period. Thanks.

My order got mixed up and there was an item missing. On contacting Rebecca at customer services I received a reply and order rectified within 2 days

Excellent customer service and issues rectified when item arrived damaged by delivery company.

I am very pleased with the fleece lined organic baby blanket I ordered. So soft and lovely. And will keep a precious baby warm during the winter months. I had an issue with non-delivery of my parcel but it was quickly sorted for me by helpful Robyn in customer service. I highly recommend Claire de Lune for baby products.

Excellent products and quick service. Something was not including the original package but when we mentioned it, it was quickly addressed and the part was posted to us ASAP.

Unfortunately the item I ordered was sent in the wrong colour but I contacted customer services and a lovely girl called Robyn sorted the problem for me very quickly.

Exceptional customer service. Purchasing from CDL comes with complete peace of mind. Special thanks to Robyn, who has been fantastic.

Amazing products, prices and staff.

Recently had a baby who would not settle in their next to me cot. Was advised to try a Moses basket and came across this website with good reviews and prices.

I ordered a great priced bundle just before Christmas and called to see when delivery could be made. I noticed that they are in Manchester like myself and they let me collect it the same day from the business address in Wythenshawe, Manchester. Staff were lovely and the Moses basket and accessories are fantastic. Baby has been sleeping soundly every night since.

Really prompt reply and problem sorted .

Customer service was outstanding. Very quick to respond and take action. Item ordered had a defect and they issued another which arrived next day just before Christmas. Best service I have had in a long time and purchase regularly online. Would highly recommend goods and service.

My partner and I contacted customer services as our dog had chewed the bottom support of our stand. The stand and Moses basket we absolutely love and are keen to keep it in pristine condition as we are expecting another baby.

Jessey and the team were incredibly supportive and helpful and offered to replace the damaged item free of charge as good will gesture leading up to Christmas which we massively appreciate!

Cannot thank them enough for their kind, quick and generous response 🧡