Clair de Lune Avis 

My partner and I contacted customer services as our dog had chewed the bottom support of our stand. The stand and Moses basket we absolutely love and are keen to keep it in pristine condition as we are expecting another baby.

Jessey and the team were incredibly supportive and helpful and offered to replace the damaged item free of charge as good will gesture leading up to Christmas which we massively appreciate!

Cannot thank them enough for their kind, quick and generous response 🧡

Really helpful customer service when I couldn't find a missing piece for my moses basket stand. They replied immediately and offered to send out a replacement part which arrived very quickly.

Placed an order with Clair de lune and after 5 days nothing had been delivered. I emailed their customer services and they helped sort this for me. I always got a quick response, and I was hoping for some of the items as a gift so they made sure replacement package got delivered the next day for me. A shame there was a an initial issue but excellent customer service to help resolve the this.

ROBYN was amazzing....sorted out my missing item i purchased from Robert Dyas....who are the worst ive ever come across. Should have purchased from yourselves directly....politeness empathy, and proffesional. Sent out missing footmuff next day delivery...and with tracking number....took 2 weeks of lies from Robert Dyas.... thank you So much love the footmuffs, quallity is amazing too....

Great customer service. Responsive and sent out a replacement order the next day.

I placed my order on 27th November but didn’t receive it until 10th December. Customer service was poor throughout. I was told to expect next-day delivery, but the order arrived a day later than promised, costing me a day of work. No resolution was offered. Very disappointing experience.

Ordered a Moses basket from company direct . It never arrived by Evri as they said it was too large to deliver and was sent back to company .
Rang Clair de Lune Monday morning to express my despair , and spoke to a lovely lady who arranged for the Moses basket to be delivered by FedEx the next day . It arrived at 11am .
It’s just perfect for our new granddaughter .
Wish all companies I deal with were as friendly and efficient as Claire de Lune .
Grateful thanks again x

I contacted the company with a concern about a recent order and they resolved it very quickly. Great products, would recommend

I cannot fault this company with the level of service and quality products. Unfortunately there was an issue with the courier delivering my parcel, which wasn’t the suppliers fault. But they was quick to resolve this for me and got another parcel sent out straight away so I received in time. Would highly recommend and will be using again for future purchases, thank you!

Had a little issue with footmuff I purchased from Claire De Lune via Argos website. Contacted Argos who advised me to contact CDL direct for reference number in order for Argos ti replace! Unfortunately, Argos customer service is not a patch on Robyn, Jesse and Chloe at Claire De Lune! Efficient, proffessional, friendly and polite! Well done ladies, and THANK YOU for resolving this issue. Have used CDL products for my sons and now for my grandchildren so to me, that speaks for itself!

Unfortunately I was delivered the wrong colour item but after contact with customer service, I was very quickly sent the correct colour. Very helpful and prompt service

Issue was resolved almost immediately and Robyn was more than happy to help!

Fab company ,gorgeous items,helpful customer care, swift delivery

I received great service and response from customer care when I had an issue with a courier. The cot bed I ordered is amazing quality too, just like the pictures.

Thank you

I purchased a foot muff for my daughter’s pushchair which I had to wait about a month for delivery not a problem as it wasn’t needed straight away, it arrived beautifully packaged but it had a musty smell so I washed it thinking it might have the packaging that made it smell, this didn’t help as it was still there so much so that my daughter won’t use it, I can’t blame her, so its just sat there what a waste of money (& it wasn’t cheap) I definitely wouldn’t use this company again & will not be recommending it.

Product great, delivery a little slow but got here in the end.

Rebecca at customer services went above and beyond to help me, she sourced and provided a replacement part for a moses basket stand. I am so happy and grateful, my grandchild is due next month and will have a perfect moses basket and stand. Love Claire de Lune products and can highly recommend.

I’ve ordered a lovely moses basket, but unfortunately had a quality issue with the mattress. Robyn from the customer service has been fantastic in helping me resolve the issue and send a replacement. Whilst the 4 star are due to the quality issue, the customer service surely deserves 5 stars!

A huge thank you to Customer Services at Clair de Lune - they have assisted me in replacing a part for the moses basket stand - I could not have asked for more support and assistance with this matter. I will definitely return to Clair de Lune as I progress the path of being a new grandmother. Thank you so much it is totally appreciated.

Super quick response! wow
Resolved my query quickly and promptly. Wonderful service and looking forward to my order being delivered