Feedback and our reply about your platform
Dear ClassMarker Team,
Thank you for your reply. We were unable to respond to your message directly, so we are posting this as a new message. Rather than continue a back-and-forth, we would like to add a few clarifications for the benefit of anyone reading.
There is a delay in time to market our platform. Hence, we have to depend on your platform
First, on the numbers. We have never requested capacity for 50,000 questions in a single account, and we think this has been misunderstood. We work on an annual cycle, adding roughly 20,000 to 25,000 questions over the course of a year. When we reached around 20,000 in May 2026, we simply asked your team to add a further 5,000 so we could complete that year's cycle, with no intention of adding more beyond it. There will be no new requirement to add questions once the academic cycle is complete, as we will be reusing all of our existing questions and tests. We hope your team can understand the issue we are facing.
The limitations were not transparent at the time of enrolment. We did not see any terms setting out a maximum number of questions or a database storage limit. We would ask that these limits be made clear to all customers from the outset, so that others can make an informed decision.
On migration, our concern is moving users between accounts within our own organisation, not between unrelated parties. As a UK organisation we operate in full compliance with GDPR and are entitled to manage our own records across our own accounts. The practical issue is simply that the platform provides no facility to do so. A clear example is when a child progresses from Year 4 to Year 5 and we would like to move that group to the relevant account. That is a straightforward operational need, and we are not clear why data integrity or privacy would prevent us from managing our own students in this way. If everything could remain within a single account, no migration would be needed at all.
We would also note that we never asked for anything free of charge. On the contrary, we asked your team to invoice us for the additional storage and the increased question allowance.
We would add that the system's limitations also affect day to day administration. For example, we are unable to use our own student registration numbers, which forces us to manage records by surname.
Regarding the suggestion to look at alternative platforms, our concern was the manner in which it was raised. A stay or leave response is not, in our view, a professional way to address genuine questions about a system's limitations.
We do appreciate the support your team has provided. Our feedback is offered constructively. Greater transparency about system limits, and a consistently professional tone, would make a real difference to customers in our position.
Kind regards,
Clever Minds Academy
