Clifton Clothing Avis 

Update 3: please note the personal attack on me in 'Marcus'' reply here. Gaslighlighting. What kind of company attacks it's customers? Red flag. Avoid at all costs.
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Update 2: funds eventually refunded on 5 Feb. Marcus still gaslighting me though.
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UPDATE: Advised by 'Jimmy' we would only be receiving the the refund (of charitable donations) 'in the January pay run'. I asked to be paid BACS immediately (which is how we paid them) but they refused, repeatedly. We are now 5 days after the 28th of January and still we have had NO WORD AT ALL about our refund. Again, they know this money is for charity (SAMH). We have contacted them three times so far and have yet to receive a reply. We are now poised to contact law enforcement because Clifton are now withholding charitable donations.

We also appear to have been BLOCKED on their social media accounts. This is VERY concerning for us as a charitable organisation.
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We set up a charitable organisation where we aimed to cycle to every away game of our team in order to raise money for SAMH. Due to lockdown we were no longer able to cycle. In order to keep raising money we would have some caps produced in the club colours and sell them for christmas. All profits from the caps were to be donated to SAMH.

I placed an enquiry with Clifton on their website and within about 15 mins Bruce (director) was on the phone to me. Bruce assured me that we would have the caps delivered before christmas if we placed the order and paid them that day. Alarm bells should have been ringing. He pushed us to place the order and pay them by lying to us (it should be noted that I have now contacted Bruce around 7 times via email, asking him to call and he has not once responded).

I got an email on Dec 12, 2020 asking for a delivery address. I replied asking for an arrival date. Then - silence. No reply. I sent another email asking for a reply on the 18 Dec. They eventually replied to this email blaming christmas for their silence with a picture of an attempt at the cycling cap. The colours were way, way off. Bear in mind I was told a dispatch date of Dec 15 (now 18/12) and the caps were an absolute embarrassment (see my display picture). I was put under pressure to accept once again because Clifton knew I needed them before christmas because our supporters had purchased them as gifts. Red flag once again.

They did say they would 'rather fix' the issue, but advised that the caps would not appear until January. I had promised people these as gifts for their friends and family. I pushed back and said that I was not happy, they should rectify their mistake by remaking our order immediately (their fault in the first place). The printing error was so far from the design that it is insulting that they hoped we would accept their terrible attempt. Their communication was vague and attempted to derail my narrative.

After consulting with friends, and other business owners, we decided that if "Jimmy" at Clifton was going to make this right we had better get some assurances. On the 20th of December we sent him an email asking for some guarantees of delivery time, an apology, and a discount due to expectations not being met.

They then, once again (on the run up to closing down for christmas) did not reply for two working days. Once again, I had to email them to ask for a reply.

To our list of assurances they simply replied:

"Just writing to let you know that our production facility is already remaking these caps..
We are already having our full capacity to handle the reprint of your order and this will be sent asap."

No answer on any of the questions asked. We thanked them for the update then resent the 5 points listed clearly once again.

Their reply:

"Do you want the originals sent or would you like these to be produced again? These will have a different turnaround time."

Once again, completely ignoring our communication. This is now 7 days after they promised dispatch. You would think they would be interested in solving the problem? No.

We were not expecting compensation but felt we needed some bargaining tool due to their unprofessional nature. We asked for dates of delivery, and a note to send to our customers.Simple you'd think? No.

Instead they replied: "in the interested of seasonal goodwill we will instead cancel the order and issue a refund."

I advised that I did not want a refund and needed the caps made, but they repeatedly refused and claimed Ts and Cs violation(without saying which terms). They would not even give a telephone number. Bruce never ever replied. Funny that.

Eventually, I sent my bank details for the refund on 10 Jan. They have now advised they will only refund on the 'next payment run' at end of month. I made clear they were withholding charitable donations and they still refused to issue an immediate refund for a job they refused to complete.

Awesome fully custom Hawaiian print shirts. Our team loves these shirts and we've placed several orders! Thank you.

Excellent and personal communication with a very fast reply rate. Good quality clothing for a very affordable price. Would definitely recommend Clifton Clothing to others, especially for large amounts of clothing.

All as announced. Great costumer service. I recommend it.

They have a wonderful staff. My club has been ordering shirts from Clifton for 20+ years and they are the best. I highly recommend using their services.

Great Experience With Custom Jerseys
I was a little hesitant to order expensive rugby jerseys for my work team from a supplier "across the pond", but could not have been more pleased with the outcome. The shirts turned out great. The quality and workmanship were top-notch and the communication with the Clifton team was always timely and accurate. I would highly recommend using them for your gear!

Very helpful and professional ,
Excellent quality

After being accepted onto the New York City Marathon, I was keen to independently design and create 2x running t-shirts for the memorable experience and I was excited to find a company that could help fulfil the small print order at an affordable cost.

Enter Clifton Clothing!

From the off they contacted me to understand my needs, provided me with a great quote and were swift and clear with their services both at the proofing stage and with delivery of my stunning race day t-shirts. Will definitely use again and highly recommend Clifton Clothing.

I am very pleased with the bespoke cycling jersey that Clifton Clothing produced for my chosen charity, Catalyst. They followed my design exactly. The jersey is a good fit. I went for the expedited service so only had to wait a few weeks for it.

Very fast and professional service. I have sent a query regarding t-shirts for a sports event that my business was attending and was contacted straight away. After discussing the design needs I was sent a sample design photos immediately. Very smooth and efficient communication throughout the order process and timely delivery. Quality of shirts was very high and my team was very satisfied with them. Highly recommended!

Well it was a very last minute order for us. But the team was very helpful in getting a solid design ready, and taking us through the order process.

I had a great experience using Clifton and will definitely be using them when I need a kit like this again!

Clifton went the extra mile to ensure we got the kit on time, and the team were friendly and helpful.

CLIFTON really went above and beyond my expectations.

Ordering from the Philippines, I actually didn't think that they'd be able to accomplish it.

Very satisfied with the customizable product (It's high quality!)

The best part is their team that consistently communicates with you so you always know what's going on and you feel secure with your order.

Amazing service. Bruce and team worked with me throughout, communication was great, and the product quality is top class. Would 100% recommend.

It was an easy collaboration and the items arrived fast and complete.

I'm blown away guys, I ordered that single Hawaiian shirt with all those low res random pictures for my buddy's bachelor party like two weeks ago, needing it designed produced and delivered within 10 days and not only did it look fantastic but it got there TWO DAYS EARLY. After my initial request you guys were so crazy on top of responding to my emails so you could start getting to work on the project ASAP. It was amazing watching my buddy walk around all weekend in that ridiculous shirt and it made the entire event so much better. Crazy impressed

We are really, really impressed with the polo shirts. The quality is excellent; the material feels versatile, the colours are spot on, and the embroidery is absolutely fantastic.

I look forward to ordering from you again in the future!

Great product. They still feel a little pricey for the quality of the item, however no where else will do small enough numbers for what we needed. They did look fab too and the customer service was exceptional

Recently purchased a classic fit cycling jersey, part of a bulk order via my local cycling club. Very satisifed with the quality, fit and bespoke printing. Would have given 5 stars except for one design flaw. The rear pockets are simply not low down enough to allow comfortable retrieval of items. Several of my club mates agree, hopefully easy for them to re-position.

From initial discussions with Bruce in the planning stages of our cycle kit order to the regular updates from Jimmy and his team in the manufacturing and delivery process, I have nothing but the highest of praise with the level of customer service I have received from Clifton. The jerseys themselves are top quality and the printing of our club images and logos that we requested are also first class thanks to the advice that we received from Jimmy about getting them upgraded to vector images. I would highly recommend that all customers take of advantage of this service. It may cost a little more but it is well worth it when you see the finished product. We requested a delivery date of Fri 2nd July which was well shorter than their usual express delivery terms. They actually arrived on Tues 29th June. This is ridiculously impressive when you consider they left the factory in mainland China on Sun 27th June, arrived in Hong Kong on Mon 28th June and landed in Leipzig, Germany in the early hours of Tues 29th June. They were delivered to my door at 11.00am the same morning. Again, I would strongly recommend that customers make use of the DHL Express delivery service. Being able to track every single movement is very re-assuring. Needless to say we shall definitely be ordering further kit from Clifton in the future.

The company at Clifton were amazing, they were very helpful with my order, and patient as it took several months to get my order finalised. They were very professional and precise with all the design details.

I would definitely recommend their service and will 100% go back to them to make any blazer orders in future. They only lose one star because we were hit with a €115 import charge with the delivery which we were not forewarned about.