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Collett's Mountain Holidays Avis 244

TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Great holiday. Superb location. Accommodation was good and had fabulous views. Great food choices. The walks were wonderful. Excellent guide. And the add ons, like a trip to a bodega, and lunch in th... Voir plus

Noté 5 sur 5 étoiles

Agri Turismo Al Rigo is a wonderful place in a wonderful setting There is always hot water even when everyone else is showering. The staff and the Collett's guide, Tao were excellent and the walks we... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

We’ve already submitted a thorough survey and a letter to Dee. We liked the route. The hotels were well selected. The breakfasts were fabulous and the dinners filling. That said, the package of materi... Voir plus

Noté 5 sur 5 étoiles

Comfortable hotel with excellent food, stunning location and good range of walks. But what makes the Collett's experience stand out is the quality of the team in resort. Ben and Connie really went th... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Voyagiste

Écrit par l'entreprise

Collett's Mountain Holidays, your gateway to unparalleled walking & skiing adventures in Europe’s finest landscapes.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

244 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Noté 5 sur 5 étoiles

wonderful authentic experience

Great holiday. Superb location. Accommodation was good and had fabulous views. Great food choices. The walks were wonderful. Excellent guide. And the add ons, like a trip to a bodega, and lunch in the hills in a fabulous bar/cafe/restaurant were the icing on the cake. Also had great company in the other guests. Thoroughly recommend this as a wonderful authentic experience which immerses you in Andalucia .

25 avril 2026
Noté 5 sur 5 étoiles

Fabulous holiday

Great communications from start to finish. Whole holiday very well thought out by Collettes. Would definitely recommend this company.

27 avril 2026
Noté 3 sur 5 étoiles

Collioure to cadaques

We’ve already submitted a thorough survey and a letter to Dee. We liked the route. The hotels were well selected. The breakfasts were fabulous and the dinners filling. That said, the package of materials we received failed on many counts. The French map was the wrong scale. The daily maps were put canid focus. The directions were often incomprehensible. And the apps were frustrating with the first one non functional and the second one incorrect or incomplete in many ways.

27 avril 2026
Noté 4 sur 5 étoiles

Andalucian Walking

Excellent walks with a very knowledgeable guide. The hotel was very basic with indifferent service. A beautiful area with many pretty villages. We would like to go back but not to the same accommodation.

27 avril 2026
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Réponse de Collett's Mountain Holidays

Thanks for taking the time to leave us a review, Chris. We're glad you had a great time, but obviously disappointed by your comments on the accommodation.

Noté 5 sur 5 étoiles

Great holiday

Good communication throughout the process, excellent accommodation and good walks, guided by the app

20 avril 2026
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Réponse de Collett's Mountain Holidays

Thanks so much for your kind review. It's fantastic to hear you had such a great walking holiday with us :)

Noté 4 sur 5 étoiles

Great venue

Great venue
Excellent management
Generous wine provision
Food average

20 avril 2026
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Réponse de Collett's Mountain Holidays

Thank you for your review, Richard. Really disappointing to hear that your experience with the food was only average, as we select partner hotels in part based on the quality of their food provision.

Great to hear that you enjoyed the holiday as a whole!

Noté 5 sur 5 étoiles

Agri Turismo Al Rigo is wonderful.

Agri Turismo Al Rigo is a wonderful place in a wonderful setting
There is always hot water even when everyone else is showering. The staff and the Collett's guide, Tao were excellent and the walks well judged and the transport when required was just the job.

20 avril 2026
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Réponse de Collett's Mountain Holidays

So great to hear you had a wonderful walking holiday with us in Tuscany, and thank you so much for taking the time to leave us a lovely review. Fingers crossed you get the opportunity to travel with us again.

Noté 5 sur 5 étoiles

South Georgians

Friendly and comfortable

20 avril 2026
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Réponse de Collett's Mountain Holidays

Thank you for your kind review, Dorothy :)

Noté 5 sur 5 étoiles

Overall excellent holiday

Overall excellent holiday. Tea and coffee making facilities in bedroom would help

10 mars 2026
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Réponse de Collett's Mountain Holidays

Hi John - Thank you so much for taking the time to leave a review, and great to hear you had an excellent time. We absolutely take your feedback on board, but it's sometimes quite tricky to have an impact as it's a very British request, and the hotels have visitors from all of the world. We'll continue to fight for a great cup of tea, though.

Noté 5 sur 5 étoiles

Great hotel and food

Great hotel
Brilliant food
Excellent snow shoe guiding

30 mars 2026
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Réponse de Collett's Mountain Holidays

Great to hear you had an excellent experience on your snowshoeing holiday with us in the Val Aurina. Thanks for taking time to leave a review.

Noté 5 sur 5 étoiles

A Dolomites Ski Safari…

The ski guide was very considerate of my own, and the group's skiing ability, and gave clear instructions, ensuring that this was enjoyable for all.

The restaurants,food, and accommodation were excellent.

17 mars 2026
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Réponse de Collett's Mountain Holidays

Hi Andrew. So great to hear that you and the group had a great ski safari in the Dolomites. Thank you so much for taking the time to leave a review.

Noté 5 sur 5 étoiles

Alex martini, our guide is the best

Alex our guide made our 6 day ski safari the best. He coordinated all the transportation and sleeping accommodations plus he was fun to ski with in less than ideal snow conditions. He was able to laugh and smile with 8 strangers with varying ski abilities and personalities.

8 mars 2026
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Réponse de Collett's Mountain Holidays

Hi Victoria. So great to hear that you and your party had such a fantastic ski safari with us in the Dolomites. Thank you so much for taking the time to leave us a review!

Noté 5 sur 5 étoiles

Brilliant

The hotel was fabulous and the transfers worked perfectly. What's not to like. The booking process was also very easy and the portal was good.

7 mars 2026
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Réponse de Collett's Mountain Holidays

Thank you very much for taking the time to leave a review, and fantastic to hear you had a great time.

Noté 5 sur 5 étoiles

Dolomites is THE place to be

The Dolomites are purely magical, but the way this trip was put together made it truly legendary. Between the jagged limestone peaks and the lush alpine meadows, the views were constant 'pinch-me' moments.

The Heart of the Trip: Hotel Posta Zirm
I have to give a special shout-out to our stay at Hotel Posta Zirm. It wasn't just a hotel; it felt like coming home. The owner is an absolute force of nature—by the second day, she feels like everyone’s best friend and makes the entire atmosphere so welcoming.

The Food: Every meal was a culinary highlight—truly delicious and authentic.

The Spa: After a long day of hiking, the first-class spa was exactly what we needed to recharge.

If you're heading to the Dolomites, this is the only way to do it!

15 septembre 2025
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Réponse de Collett's Mountain Holidays

Thanks so much for taking the time to leave such a detailed review Amir. We're delighted you enjoyed the Dolomites so much, and your stay in the Posta Zirm too of course!

Noté 5 sur 5 étoiles

Fantastic Ski Safari in the Dolomites

My first trip with this company. Excellent service, great locations and clear and concise information.
Ski safari in the Dolomites, just a great experience!

10 mars 2026
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Réponse de Collett's Mountain Holidays

Hi Neil. So glad to hear that you had such a good ski safari with us, and thank you so much for taking the time to leave us a 5* review.

Noté 5 sur 5 étoiles

I am not sure where to start

I am not sure where to start. Our Guide was very knowledgeable , personable and engaging. The food was very very good, espeacially the first and last night. The skiing was good. I had an all around wonderful time.

10 mars 2026
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Réponse de Collett's Mountain Holidays

Thank you so much for taking the time to leave us a review, Joe, but most importantly it's fantastic to hear you had such a wonderful time skiing in the Dolomites with us!

Noté 5 sur 5 étoiles

Brilliant experience

Brilliant experience. Avge 40km skiing a day. Spectacular scenery, good company, excellent guide.

10 mars 2026
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Réponse de Collett's Mountain Holidays

Hi Andy. So glad to hear you had a great time skiing in the Dolomites with us. Thank you for taking the time to leave us a review :)

Noté 4 sur 5 étoiles

A great hotel but snow shoeing was over promised

Hotel was very comfortable with helpful and friendly staff, a fantastic wellness centre and delicious dinners but the offer of guided snow shoeing was overpromised. Large groups of 20+ with just one guide on some days. Guide didn't wait for everyone and set off at some pace.

9 février 2026
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Réponse de Collett's Mountain Holidays

Hi Rosie. I have passed your feedback regarding the guide onto the team who are going to raise this directly with the hotel. We're glad that all other elements of your holiday seemed to be enjoyable. Thanks so much for taking the time to leave a review.

Noté 3 sur 5 étoiles

Another Brexit calamity

Since Brexit, the skiing side of Collett’s has diminished. They are no longer allowed to provide ski guides and for this holiday, our third, we did not even have a ski rep in resort or meet and greet at the airport. We missed the convivial pre-dinner drinks sessions provided in the past. On the plus side, transport is provided to and from the resorts (Arabba and Corvara) as well as a comprehensive self-guided ski programme for the week, but unless you are uber-confident with piste maps, this is no substitute for a proper personal guide or ‘group’ holiday. (For solos, couples or small groups of differing ski abilities, we would now recommend Ski Tracks, (Ski Club of GB), Club Med and/or Nielsen , although not sure latter caters for over 60s). The end of the holiday was particularly stressful. We were not told in explicit terms where to meet the coach for our departure and were left relying on other customers telling us pick up was at their hotel. I broke my wrist on the penultimate day and was in plaster and could not carry my own case/kit. The coach driver was very helpful when coach arrived, but it was a hundred yards or so down an icy road and we found the other Brits rude and pushing us out of the way to get on the coach first. (Not the type of person we’ve encountered with Collett’s in the past). We felt it was all a bit DIY and although we loved our apartment (Residenza Angelika) and the fabulous wellness centre there (included at no extra cost), we won’t be booking next year’s ski holiday through Collett’s. A shame, but the previous excellent customer interface has totally disappeared. Corvara remains a lovely, friendly, unpretentious resort in the heart of the spectacular Dolomites. It was busy this year due to the Olympics in nearby Cortina and ‘Carnivale’ starting on the Thursday and the Sella Ronda can be manic, but we found an abundance of quieter runs and no real queueing for lifts. An intermediates’ resort. Very few black runs.

16 février 2026
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Réponse de Collett's Mountain Holidays

Thank you for sharing feedback, and for travelling with us again. We’re genuinely sorry this holiday was different from your previous experiences with us.

We’re particularly sorry to hear about your wrist injury. Being hurt towards the end of a trip is far from ideal, and we regret you felt a little unsupported on departure day.

You’re right that Brexit has changed how our ski holidays now operate, particularly around our in-resort and ski hosting, which was so popular with many long-standing guests. We do have to work within the guidelines now and, whilst we have put together a great ski holiday which attract highly positive reviews, we understand the new formula is better suited to skiers, who (1) travel with friends or family and/or (2) are confident skiers, who are happy to venture out and explore independently.

Regarding the transfer, we do provide departure information in advance (displayed on the transfer voucher). However, we acknowledge the coach cannot stop right outside one or two of our properties in Corvara. We will work on finetuning this. It was good to read that the coach driver was helpful, and less good to read that some guests lacked consideration when boarding the coach.
Thank you again for your feedback. Your comments help us reflect and improve, and we wish you a full and speedy recovery.

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