Comfort Medical Avis 

They wont pick up the phone , three days now trying to reorder supplies

David our rep. was so kind and knowledgeable about the needs of an iliostomy. He asked a few questions and had an account set up for me that very same day. It wasn't long till I received my first order with only a few minor hiccups! Thank you!

Wonderful communication and amazingly quick service. Thank you so much.

Customer service representatives are always nice and they listen. My mother always gets her products on time.

The delivery was a surprise. I didn't expect the cats for another 10 days.

Now that temporary online issues seem to have been sorted out. The entire reorder process is working like clockwork!

Every order was just right,
Very professional, and knowledgeable
And nice

I was almost out of my bags I was out of supplies had to use tape to put my bags. The tape broke me out so bad. I didn’t have a supplier so I got
This number off one of my boxes and called comfort medical they took such great care of me. A few days later got a box with everything I need. Thanks Comfort Med.

I have asked that my skin prep be changed from Adapt to Allcare twice. The Adapt doesn’t work for me and my skin beneath my wafer becomes red and irritated stinging. I would appreciate the change. Also I do Not need a regular 3 month supply delivery I have enough to last and do NOT have available space to store them.

I felt like the rep really cared about what I needed. It was a real conversation.

The quality has severely gone down for this company to the point where I'm searching for a different company to switch orders to. Hard to reach someone to talk to, they will just take your number down, and it takes DAYS for a callback just to order. They are so disorganized they can't even find my account. No one is able to answer any questions. Just save your time and go find a different company.

I loved comfort medical, they were prompt with getting my supplies to me. However, my last call for a reorder was not received, and when i called to ask about it they didn't know why at first, and then told me they are no longer in network with my insurance. I then had 1 week worth of supplies left. I wish they would have let me know sooner, now I'm 2mo's into this process of trying to find a new vendor to ship my supplies. I don't think they understand that having catheters is a life or death matter, if you reuse them you can get a uti that could be deadly. please care about your patients a little more, this shouldn't be "just a job" to you.

Calling the 800 number is totally frustrating. Getting a live person who just takes down your contact information is a waste of time, because more times than not, I don’t get a call back. When I finally got through to an order taker, she was fantastic. She gave me her email address, so I can communicate through email now.

Comfort medical has done great things for me. If I have a question or I can’t understand something they’re always there to help me. Everybody is so polite and helpful. I would never go to another company. I would recommend this company to anybody that I know.

Delivered 9 Month supply of Self-Cath Straight Intermttent Catheters

My experience with your company was very good, I had some issues and your staff helped me every step of the way.

Thank You

Always attentive to my needs and questions. Staff members are the BEST!