Comfy Living Avis 

Terrible company. Sent me a 2 seater sofa when I ordered a table and chairs and 4 weeks on and multiple calls later it still hasn't been collected and I still haven't received a refund.

Do not buy anything from this company, they are absolutely useless and have zero customer service skills.

Anyone that’s in their right mind shouldn’t order from this company. I ordered a sofa in 2024 at the end of November, the threads came loose within a year, I messaged them and after going backwards and forwards for months they sent a new 2 seater sofa out (the wrong one) I just thought it was new but after a few months realised it was a different style. It’s not even been 2 years yet and the three seater fabric has come apart. I get “buy cheap buy twice” but is £1000 all that cheap for a sofa that didn’t even last a year. AVOID!

I waited about 2 weeks for delivery and was panicking a bit when I read some reviews. Bed was delivered and it’s excellent quality. I bought an ottoman bed. The quality is excellent. It’s already assembled on delivery. It’s a good sturdy bed with loads of storage. I looked at similar in the shop and they were twice the price. Very pleased with my purchase. Would recommend

I recently bought a Futon from comfy living and on the first night sleeping on it one of the slats broke. Their customer service department could not have been any more helpful if the tried. 10/10.

I would like someone to contact me ASAP!! I’ve been harassed every single day with phone calls from DX about a collection of a bedframe from comfy living limited.. I did not order a bedframe nor do I have anything to return. Clearly the wrong phone number was given from the person returning but I’m CONSTANTLY getting phone calls it’s beyond a joke now it’s been happening for nearly 2 months!!!

I’ve phoned DX who told me they found the issue and said they removed it from their accounts but if it happens again it’s because Comfy Living Limited added the phone number back on… please STOP PHONING ME!!

DONT EVER BUY from this seller on any website or page they sell for “the range”

Purchased a Sofa, arrived damaged via the box… item was damaged…

Still, I am waiting for the item to be collected after nearly having the item for over a week.
Then, after arranging a pickup date, they still couldn’t even do that. Still to this time and day I am waiting.
I have a one bedroom house with a child yet to Sofa’s. (do not buy from this company)

AVOID- Absolute scammers. They sold me a sofa bed that broke a few days after the 1‑year warranty ended and refused to help, even though the buyer is protected under the Consumer Rights Act. It was such a hassle to go ahead and even consider taking it to court. These scammers should go bankrupt. Terrible customer service

Ordered a sofa bed through Debenhams, who also ate useless , and it has not arrived by stated delivery date. The tracking has not updated for days , they use DX ??? Why??
Been informed I need to wait at least 2 more weeks before anyone will be bothered to do anything about it!
If my product was “missing” I would want to know where it was. Absolutely ridiculous, avoid at all costs.
As for Debenhams, well below par so called customer service.
What is wrong with companies? Take your money, don’t deliver and genuinely don’t seem to care. RIP off

My furniture arrived broken and in bits as DX are awful and seemed to have dropped it from a great height! No apology or recompense. Comfy just say they can’t take responsibility for what DX do. Not the attitude when it’s your product and reputation at risk. Maybe don’t use DX and you might have happier customers and less negative reviews.
Wouldn’t buy from Comfy again or recommend based on this experience.

The issue wasn't with Comfy Living - it was with courier firm DX who delivered early when we weren't there and subsequently our mattress was stolen. I informed Russell of Comfy Living on the Monday and a replacement arrived on the Wednesday, this time with DX ringing ahead (as instructed by Russell) to confirm so we could ensure someone was at home. Also very happy with the mattress too.

Delivered just thrown at my front door 2 days before delivery was arranged while I wasn’t in damaged and without any parts apart from the damaged lea Her parts told parts won’t come until another5 days leaving my child with it out a bed do not waste you money on these

Our 2 seater reclining sofa bought from this company via Amazon in November 2024 has on one side stopped reclining. I emailed the company at at an email address on site but having no reply, I asked Amazon to help contact them. I received a reply from Comfy Living saying - "apologise the email was missed as its an unmonitored email ". Bit pointless having that email address then !! The reply went on to say - " Regretfully the item only has a warranty of 12 months and we are unable to help with this " . So basically if your reclining sofa breaks down after just 13 months it's tough luck. I thought sofas lasted longer but not from here. Not even an offer of a replacement part to get it reclining again. No wonder their are so many negative reviews here.

Please read all negative reviews!! My full delivery never showed up they said a replacement was on the way and then changed and said it’s out of stock so they couldn’t replace it. I never got notified that it was “lost in transit”. I waited 3 weeks for my bed, now I’ve had to order another one before even getting the refund because I am currently sleeping on a mattress. Pathetic excuse of a company and incompetent staff. Do everyone a favour and shut down the company and return to your minimum wage retail jobs. No wonder you’re rated 1.6 stars

I bought a kids grey floor bed from comfy living on market place at the range, was quick shipping, the item was easy to build and included everything needed. Would recommend.

If I could give 0 stars I would! Ordered a double bed base frame upon delivery I receive a phone call saying ‘the bed is outside we cannot deliver to your front door’ I kindly explained I have a 6 month old and can not leave her by herself and asked if they even just bring it half way up so I could then drag it up to my front door. Delivery driver just replied NO in a rude way, didn’t want to help me at all. I was very frustrated on what to do next so I had to tell the driver to take it back. I am now bedless and VERY angry.
How dare you treat your customers like that, I paid for delivery I expect it delivered to my door
Very bad experience would avoid at all costs! You as a company have over 1,000 reviews and not one is good
I want a refund ASAP
Disgusting

I have just paid for a sofa an paid extra delivery to my door the guys tuk no cars in this an chipped all my recently decorated hallway an also I asked for either recipt or invoice as my proof of purchase the response bk was once id assembled it they'd look into this for me so I'm stuck wiv sofa if anything wrong wen assemble it an no proof that I've purchased it DO NOT GET ANYTHING FROM THIS COMPANY ITS A JOKE

I ordered a single bed and then changed it to a small double,when the bed came it was a single,paid the money as my son said that was fine but the bed isnt worth the money and neither was the mattress it wasnt worth it they refused to contact me when I asked for a refund and blocked me on facebook ..

Shit show of a company promised that our daughters bed would be delivered never turned didn’t bother ringing sent a txt to say they would be here next day again didn’t show and no phone call to say why now me and my wife have been blocked on both social media and phone ran by a set of dickheads

I am SO impressed with this gem of a company, I ordered an 11 Piece Cube Rattan Garden Furniture Set from Comfy Living Limited via The Range. The order was dispatched promptly, I did have two separate issues with a faulty chair back rest and chipped/damaged table top tempered glass panels, BUT on both occasions Comfy Living Limited were very responsive to both calls and emails (specifically I dealt with Holly and she was amazing). The team are very friendly and worked really hard to quickly send out a replacement and resolve the issues. I was really pleased with their work ethic and how organised and communicative they are. They're really easy to get in contact with (there was a paper slip in the furniture package with both their contact number and their email address). I wonder if some of these reviews have them mixed up with another company with a very similar name - Comfy Living Beds.
In any case, I would highly recommend Comfy Living Limited to friends and family and I'm really looking forward to enjoying my new rattan furniture set (if and when the weather picks up again)

Ordered a bed with mattress had to keep messaging them bed arrived yesterday the 23rd August after driver left i went to put the bed together noticed it didn't have feet at the bottom footboard and mattress was ripped totally cheap mattress contacted the company they said replacement mattress would be delivered today the 24th August messaged them numerous of times just read all my messages and not replys worst night's sleep I had in a long time I suffer from back problems so im now left with a ripped mattress and no response from the company