Community Utilities  Avis 

Incompetent company. Tried to charge me for my broadband, when they supply my gas and electricity. Then threatened me for non-payment despite not sending me any onboarding information. After I was onboarded, they continue to threaten me even though I am paying them monthly. Utterly incompetent.

AVOID ALL RENTED ACCOMODATION THAT USE COMMUNITY UTILITIES.

We have been trying to get the £300 owed to us for 6 months since ending our tenancy. Unable to speak to anyone. Claiming 'issues' with billing for 6 months but cannot specify beyond that. Do not use!!!

Jamie lee is very good at his job he made me feel very comfortable and explained things very well I was with British Gas I have now moved to utilities I go live on the 28th of this month and will be up and running with a smart meter very soon which Iam very happy about and it will be so convenient to top up by the app so thanks Jamie lee very good customer service skills

I've recently moved out of the Apo development due to them partnering with Community Utilities.

CU have basically admitted to overcharging everyone in the development with a ficticious 20% mark-up on all heat costs. They went all around the houses to explain the validity of this made-up charge, only to be exposed as lying about it all along.

Apo have now finally terminated their relationship with CU (I'm sure it's not related to the mass exodus of dissatisfied tenants who have moved out over the last couple of months, sure!), and CU have said that they will now refund all us overcharged tenants with the money they extorted from us.

They are the worst company on the face of the earth, I don't expect them to be in operation for much longer at this rate.

Needless to say, if you're moving into a development that uses CU as their 'utility billing provider', it's in your best financial interest to reconsider that development (and your landlords integrity for going into partnership with such a company!)

If I could rate this company minus 5 stars I would.
I’m a single person living on my own in a flat. This company charges me £357 per month for my gas and water alone.
I should not be paying this much at all.
I have rang up a couple times to try resolve this situation but rather than the situation getting resolved there and then it gets passed onto another clueless team member. Which then the situation isn’t resolved and no one has helped me and I’m continually getting massively over charged.
Honestly got to be THE WORST company I have ever dealt with. Avoid at all costs.

Awful company - Do not move into a flat where this company are managing utilities. The bills make no sense and you get charged extortionate amounts which they are using to line their pockets no doubt. Service is non existent and they cant tell you why one month your bill is one sum and then another why its a higher sum even thou your consumption is no different. They will eventually be asked to stop trading due to the number of complaints about them. They are owned by Amber Enterprises Group Ltd - Again stay clear of this company.

Thank you to Sophie Jerome and her classy team who resolved the start date discrepancy on my bill, arranged an immediate refund, followed up to make sure I was satisfied and have agree to monitor the account to make sure I have a more sensible re paid monthly amount set up. All in all stellar service, with a smile.

My start date was a month earlier than I moved in due to a data entry error by the building. Sophie believed me, saw my tenancy contract and urgently resolved this issue. She clearly explained many options and helped me secure a refund as well as emailed and called to make sure I was happy moving forward. I would actively look for rental properties where community utilities is involved.

Charge whatever they want, take forever to send bills and then send them all at once even though I've begged to pay them for months. Website is useless, only good to advertise themselves but no obvious place to find access to a sign in portal to manage bills. Sorry if you are unlucky enough to have them as your provider, honestly making me want to move flats.

ok ok ok ok ok ok ok

- When I first moved in a year ago, they charged me ~390 GBP for 19 days. Apparently it was an error and it took weeks for them to adjust the bill. I was STRESSED out as I had to follow up many times and their attitude was 'don't care'.
- (Even worst) The residents at Sienna House (Sutton) did not receive the monthly govn't energy support starting in Oct 2022. Community Utilities just asked us to be patient. Only until late Jan 2023, they told the residents to apply the support directly with the government. However, I had moved out at the same time and when I applied directly with the government, the government declined my application because I already moved out and asked me to arrange with Community Utilities. When I contacted them (several times), the only answer I received was a template answer every time : Pls use the government website to apply. To me, the company was just acting like a robot. I called them several times, the persons said they will get back to me....never happened !

In short, I lost 4 months of energy support and no one was helping me.

# Long waiting for someone to pick up your call or email
# you must be lucky in case someone talk to you
# The persons talked to you would just read the scripts. They would not listen and help
# You will have to give up as no one has time and energy
# Completely frustrated

Charging incorrectly as and when they please, huge amounts out the blue, no warning. abysmal response time. This company is run by leaching scum.

They didn't send me the bills for 6 months since we moved in, I called them 3 times and begged to pay for them. They just sent me￡2500 bills and said they are 'actual' readings. Fortunately, I took pictures every month and return the correct ￡800 bills. Then they tried to scam me by saying they can see my electricity reading was 6335 on 31 Mar, while the actual reading today (20 Apr) is 3161. I don't know this happened is because they just want to scam people's money or my electricity reading can magically count down.

If you see their name associated with the place you're going to rent, RUN! they're the worst service provider I have come in contact with EVER. their communications are terrible and they have hidden fees to make the money as they're not even a energy supplier. If you face any issues with them they're not registered with any Ombudsman and your only way will be court, so do yourself a favour and stay away as far as you can from them.

Actual criminals! They have attempted to somehow over charge me numerous times for electricity! I have requested my own readings as fortunately my building is managed by a lovely woman and proven them they cannot charge me for a one person studio flat £265 monthly but now having to do this countless times because apparently things go in one and out the other! Not too sure if those working for Community Utilities are daft or are taught to purposely be daft. Avoid any and all managed rented flats that use this poorly managed electricity supplier. Clearly my building never conducted a single second of research especially since it took one click to find these reviews!

Do not use this company or any rental companies that use this company like Moda Mercian Broad Street. ?????
I moved out of the property and took readings the same day (thank god) and i emailed this information to the company the same day and said i had moved out, I chased and chased an acknowledgment and no reply, they then took a further payment in feb unlawfully without my consent from my debit card and although I was told that the payment plus my credit on the account would be refunded, this didn't happen but Community Utilies then emailed me weeks later and said I owe them money and gave false meter readings, totally different to my own readings, absolutely useless call center and business not fit for purpose, avoid them and any rental companies that use them, Ive now had to refer to a small claims court for further action to retrieve my money.

Absolutely shocking. Incorrect bills, ignores emails for weeks. Calls just lead to “we will check in on that”. I have email chains going back months which consist of me just chasing for responses. I can’t even get a monthly breakdown of my bills (community utilities provide for very random dates). Shocking

The worst experience with any company I had in my life. Just stay away from them.

The company was advertising £230 monthly all included bills for Vertus Canary Wharf. We agreed and have paid the bills they sent during my tenancy for 6 months.

My tenancy ended. I received an email from them after 2 months.

1. CU told that I owe them £230. I asked for a proof and asked for the reason why I owe additional £230 from what was initially advertised.

2. CU replied me that their calculation was actually incorrect and I actually owe them £500!! :))))

3. I asked again for a proof and reason for increase. No reply.
4. 3 months later, they asked for £500 again by ignoring my previous email.
5. Again, I asked for a proof. Of course, no reply from them again :)
6. 3 months later, they again asked for £500.
7. (You guess what I did, asked for a proof)

8. This mail loop has been continued for 2 years They keep asking me to pay £500 to them.

9. They lastly replied, and accepted that the calculation was misaccurate, and they told me that owe them £240 actually.

What a company! Just like a joke :) I'm still thinking about how they can operate as a company?

Anyway, I'll take legal actions against this mysterious company and make sure that everybody hears about this situtation.

The building I was living at used this company and it was an absolute nightmare. They sell it on the idea that they buy energy in bulk at a discount and hand those benefits down to tenants. 9 months into my tenancy and after numerous attempts to ask for rates they still couldn't tell me, after 10 months they sent me a bill for usage based on rates that were more than double national average.

You pay for their incompetence. and its a high price

Awful. Our monthly bill has tripled from £304 to £900 because they’ve apparently miscalculated our prior bills?! Yet they show now evidence of the year and how this transpired. Can’t get hold of anyone, their website is useless and hilariously talks about their customer portal that you can’t even find to log into. A shambolic, cowboy of a company with no transparency or accountability.

If I could give 0 stars I would. Where is our £400 rebate ? Keep saying we can apply in janurary. 18th Jan and still no update!! Joke of a company