Community Utilities  Avis 

Terrible Company
Have been overcharging us and impossible to get hold off. I wish our building would agree to stop using them.

Automated bot company that does not bill by actual usuage and completely fabricates prices. AVOID at all costs - whole company needs investigating

0 stars if I could. Avoid at all cost. Constantly getting bills incorrect with huge overcharges. Cannot get in contact with anyone to correct these

Similar to everyone else. Would give 0 stars if I could. Tempted to move out of our apartment just to stop using them (our apartment complex uses them for the building)

Overcharged us for months (£96 per month for a one bed, and all they supply is our heating and hot water). Then realised their mistake and refunded us, and every month I get an email saying our month payment has changed (went from £96 - £30 - £41 - £55)

Avoid them.

Sneaky and greedy! Charge you on estimated readings that is 3 times higher than actual usage. Increase your direct debit to an amount higher than your actual bill. If you cancel direct debit, 5% surcharge will be added to each bill. That's robbery!

Don't trust their readings. Submit your own readings to them at each month-end!

Hold up the rebate for £66/ mth without a proper reason

wrong bills, wrong meter readings

no phone contact available at all

The worst company I've ever had to engage with. Complete lack of transparency when it comes to pricing and charging your account. I've also had multiple bills "recalculated" one of which left me with a balance totalling over £1,300 - for a 2 bed flat with two tenants, over the course of a couple months.

No phone number to call and speak with someone in person only compounded by extremely long delays in responses via email. As the building I was staying at left you no other choice but Community Utilities, I decided to move out. Nonetheless, I have been charged for the period when I wasn't in the property, despite advising Community Utilities on several occasions of the date I moved out.

The WORST company I've ever had to deal with. I would be very cautious entering into a tenancy agreement if your building/apartment complex use this service to provide electricity.

Truly the worst energy provider you will ever have the misfortune of dealing with. No customer service whatsoever - only email agents who can take up to 6 MONTHS to reply to any queries. There will be queries, as they get your bills wrong regularly and then revise them when they eventually realise. Awful at every turn - avoid if possible.

Not even worth one star ! Stay away from any apartment forcing you to use this disgraceful company. Owed hundreds of pounds from them and can’t even get anyone to answer my emails. Wish someone would take them to court !

This is by far one of the worst companies I have had to deal with. If you are ever in their hands I wish you luck and recommend that you try everything in your power to find a different provider.

I initially contacted them in mid August regarding a rise to my energy costs which were calculated incorrectly and I have not received a response to this day after sending around 10 chaser emails. Radio silence.

I am surprised that this company are even allowed to operate.

I was moving in to Castle Park View in Bristol. When i moving in on 14/7 the water meter was show 50.9 however they make it as 5.09. I was tried sent email it was no reply. No phone number can contact. Even they do have live chat is no one online. Should avoid the apartment using this company.

Horrific experience with them. Avoid at all costs. Unresponsive to their customer service email. Taking money long since leaving the apartment and overcharging me whilst there with no explanation as to how these increases have been calculated (I was paying far less in winter months).

Charged me a large amount with no reason given.

Never charged me that amount again.

Impossible to contact

Havent responded for 3 weeks to email

They increased my fixed monthly bill 260% (to £353!!) with the only warning being sent the working day before they lifted payment!! This was despite my usage never going above £175 pcm. Scummy company.

You can't telephone them and it takes 3 months for them to respond to emails. Once you set up a direct debit you can't cancel it and they keep on taking your money long after you have left your apartment.

They do not ever provide a phone number but when you email them they rarely respond. They cannot provide you accurate calculations of what you owe. The staff are incompetent. I've never had this much trouble with an energy provider before. Avoid like the plague

The worst and the bad company I have seen in the uk.
Be careful if you buy/ rent a property that the utilities bills is managed by this company.
They count us wrongly, and forced us to pay the expensive and ridiculous bills.
This company never answer our email or so-call chatroom on their website.
We sent them email every month and ask for meter records, but they never replied us in six months!

Unfortunately I was made to use this company as they monopolised the development I lived in. It is now 3 weeks after my move out date and 7 weeks after my notice to Community Utilities of my move out date, and I have yet to be issued a final bill or refund of my credit balance. I was assured that I would not need to do anything further, and I receive any refunds into my payment card.

2 weeks ago I was charged again (despite having moved out and my account being in credit). I immediately emailed Community Utilities (you can only email them as they have removed their contact number) and have still not heard back. Will I get my money back? No idea.

Avoid like the plague (if you can help it).