SAP Concur Avis 154

Avid Concur whenever you can. As both an employer and an employee you are wasting valuable time trying to make everything fit to a totally inflexible system. It now takes me 5 times as long to process my expenses including times when the system freezes and you are obliged to delete and the reallocate expenses in order to clear what they call exemptions. Having used this system for the last 5 years I would not like to calculate that actual cost to the company of my time when forced to use this totally useless system.

This company is totally useless thier app doe not work on mobile phone and you are told you need use a desktop ...what if people dont have access to a desktop ?? This is 2023 and they cant produce a decent working mobile phone app ..but i guess they dont care cos they are holding peoples wages salarys useless aviod !!!

I cannot believe they are in business - WORST user interface, worst customer service. I booked a hotel for work - keep trying to cancel - won't work. Now on hold for 32 minutes and counting - I have a meeting, this is ridiculous - I am going to escalate internally - if there is a competitor out there, I wish we could switch to them. Most inefficient system I have ever used.

Can't change your account password without contacting the non-existent support. Report a problem to support and expect a response in two weeks at best. Facility to upload receipts on the web portal fails frequently. Facility to upload receipts from the Android app fails. Period. AI consistently guesses the incorrect country for most of the transactions. If only it were possible to rate with ZERO stars. Save yourself the heartache and the significant cost, this is a hopelessly delivered and supported product.

If I could submit a lower rating, I would.

Save yourself the frustration and find any other solution other than Concur. I have never come across a company that cares less about their customers. They made it clear, repeatedly, how little they cared about the needs of my company. The sole highlight of my one year contract with them is that it ends in 23 days.

Astonishingly awful, avoid and avoid greene king pubs

Absolutely rubbish update to upload your expenses. Take forever to load each item - some have to be entered several times.

If i could have give a 0 i would this product is so bad its unusable, the support dont know what they are doing !
I have spent 3 hours trying to add 3 Personal milage claims and one petrol for mileage,sould be easy but it took 45 minutes and then 2 hours 15 to try to speak to someone in technical support to help.
There technical support is beyond poor the person that i spoke to kept saying goto expense/travel but i didnt have that he kept saying the same thing for at least 30 minutes but i kep telling them the same thing
This is the worst appication and worst support i have ever ever ever had.
The transcript would make you laugh !!!!!!!!!!

It is so hard to use that I just stopped travel for work altogether. I've given up on requesting to attend out-of-town, in-person conferences altogether so I don't have to go through the nightmare of using Concur to book anything.

Absolutely worst piece of software in a generation

Company just introduced this system - whoever purchased it need firing. Not user friending at all and unable to make incremental changes that would improve the flow. No reporting available for users - steer clear!

Probably one of the worst booking systems that I have ever used form a user perspective. It is embarrassing to provide such a bad User experience.

I don't trust Concur app. Too many bugs and laborious UI. Multiple times, when attempting to delete an expense entry within a report, Concur will delete the entire report and there is no way to recover a deleted report. Forced to start over. So many hours of wasted time and energy. Not to mention there is no technical support other than pointing you toward worthless FAQs. Never have I been as frustrated with an app. User beware!!!

This is a system that seems designed to profit employers by frustrating employees to the point where they do not submit all their expenses. It is a major time-waster.

I cannot believe this dinosaur of a tech platform exists, by far the worst user experience. hours wasted

Forced to use concur for business travel. Only gave options that I would return home late at night in northern BC and it is not safe to take a cab at that time to drive through lonely mountains. Found alternative with same airline so can have a longer connection wait time at Vancouver airport and arrive in northern BC in the morning. They demanded that I pay hundreds of dollars to change and stated that their system does not give the options that I was able to find outside of their system. Not to mention that the flights I found would have been $300 cheaper than what I paid through concur. What a waste of time and put my life in danger.

I cried when I called my company's business office to get help reconciling expenses in SAP Concur. Nothing has broken me like this program. Nothing. It has left me in a crumpled pool. It has stolen my time. It has stolen my colleagues' time. It has made me question my sanity. It has gaslit me with its non-functional buttons and by repeatedly deleting my inputs. I, ultimately, do not Concur.

Our company switched from paper travel expense reports to booking and reporting through Concur as a 'stream-lining' process that would reduce administration and cut costs. That was 3 years ago.

The reality is that the use of Concur has required the addition of 2 full time admin staff to trouble shoot the constant gliches, has the same number of finance staff tracking as before, has increased the time taken by staff to file reports, and here's the kicker - increased the average cost of premium international airfares by over 30%.

The total cost to the company adding 2 FTEs, opportunity cost to staff, increased fares, and the $18 fee to Concur to 'process every submission' must be in the region of $500-750,000 a year.

The business decision is completely assinine.

I have never come across such a confusing and quike feankly usless system just to get paid what your owed its a joke fonight im trging to create an expense on my mobile app and it wont let me put in a location then when i click on it for some reason it turns from gbp to usd please dont ask me why ! So i thought i would login and try and do it on my desktop but thats telling me my password has expired... why ? What the point of a password if its going to expire , the language and terms they use are not understandable and there is nothing to prompt you or ezplain the strange wording they use , it takes longer to get try and claim your money tgan it tames to do the work avoid