Consumer Reports Avis 120

Both a lousy tool for consumers and a crooked company. I got a subscription to try to get guidance on products for a renovation. It was totally useless - no actual reviews, just stars, full of outdated products that are no longer sold and missing current models, and missing large categories of products (no section for bathtubs, for instance). I should have cancelled it immediately but made the mistake of putting it on the back burner relying on the promise at sign up that I could “cancel any time” and get a prorated refund… which turned out to be a lie. I just called them and was told their policy changed to no longer give any refunds and I got an email about it before the policy changed to explain and give me the opportunity to cancel. I went and found it, this is what it said: “ This email is to notify you that we are updating our User Agreement to reflect a change in our Refund Policy, effective April 9, 2025. This revision outlines how refunds will be issued. By continuing to be a member after the effective date, you accept and agree to the updated User Agreement.” I don’t know about you, but I would not say that that is a clear notification that they are NO LONGER OFFERING REFUNDS!!! This is a really absurd fraudulent practice and makes it clear that this place lacks any moral fiber and is definitely not a legitimate nonprofit.

For our Father’s funeral we used the excellent services of Blake’s Florists.
The flowers were arranged so beautifully and looked so fresh where they lay delicately placed on the coffin

Ordered subscription for basics and even
donated tax for it. Then 'after' another
screen pops up and says you want to add the annual car review...and add digital...All priced too high. I wanted to cancel so I called customer service and was put on hold way too long. Finally, I got someone who wanted me to justify my cancelation. I threatened to contact the BBB and they canceled it. Their top
4 executives together make about 2 1/2
Million Dollars. I will bet you many or most employees get big salaries and I
have a suspicion there is minimal money left to actually do the research. I will no longer trust them not to take bribes. Actual hours of testing will no longer be something I have confidence in.
Bye Bye.
(BBB might want to reexamine this non-profit. My new opinion is it is a scam.)
Too Bad.

Consumer Reports used to be great and interactive. You could rate your products and it actually had one of the most comprehensive surveys for your products beyond just standard reviews. Now you can't submit reviews of products anymore. They just completely removed that ability and it's not a useless site. The lack of ability to do so means less transparency and less overall desire to even remotely interact with their website, the magazine, and makes me question their customer feedback since I can't personally contribute anymore like you used to be able to do. They have surveys every once and a while but that's not good enough. Need to be able to review products as we see fit on our own time. Do surveys based off of what we review say a year later a follow-up survey comes to us to check reliability etc and then again for the next few years or allow updated reviews too. This new way is just terrible. Everybody I know that loved it no longer uses or trusts it because of these changes.

This is a great organization that provides information and advocacy for consumer safety. I have been a member for years and very much appreciate their guides. In a fast-paced shopping environment that encourages impulse-buying, it is really helpful to have a model of how to slow down and be thoughtful and careful when making purchases. Would highly recommend reading the articles in addition to the reviews, which cover recent findings on safety. They update their recommendations based on new information when things change, and provide background and history on topics. They provide ways to help advocate for other people's privacy, safety, and health as well.

My membership was canceled in July 2024. I don't have any access to account at Consumer Reports anymore since July 2024, but they autorenewal subscription anyway and took $30,74 from my account on 01/03/2025. I canceled membership because it is not worth the cost. I didn't get digital access to all promised benefits.

Honestly not worth the cost. They don't provide details to back up thier ratings. Any other website has more details. Plus they don't deep dive at all. I used it to rank products which it does provide and is helpful but I can't trust it without seeing the breakdown. 1-5 rating scale is not enough. So my take is save your money and do more research. Ratings.com is great at providing detailed breakdowns and reviews a wider range of products

Stay away. Total scam

Online membership cannot be cancel ahead of time or you lose your access immediately. So if you wait until and miss the date by one day the charge you again and if you cancel you lose an entire month. So it cost me two months to just get one month worth of service.

quite simply the WORST out there. i remember when this company USED to be the BEST when it came to reviews. Today it is a shell of its former self. I had a membership for literally 1 hour, tried to find something and found there wasn't a single review for the product i was looking for.

i asked for a refund (they state before you buy, you can cancel AT ANY TIME) they just forgot to tell you they will NOT give you a full refund, even if you had it for an hour.

tried to contact CS, good luck with that. NO ONE there. What a company. I've disputed the charge with AMEX and they told me there are PLENTY of folks they try to roll for a month's worth of membership.

how embarrassing to be this company. i can only imagine what it's like to work there (shuddddddder).

I finally got online to research refrigerators. Even though I joined, to access the information I needed, I had to upgrade for a small fee of course.
I will cancel membership tomorrow.

I bought an LG 1500 dollar tv from conns. I had it for 3 months it went out and I called and told them it took 3 weeks for someone to come and try to fix it. I took pics of the tv the day I made the claim there was no scratch or mark on the tv. Well in the process of waiting to have tv fixed my cat unfortunately knocked it over. I didn’t think up much about it since they were coming to fix it. Unfortunately I was told the tv is know longer covered with the warranty because my cat knocked it down while on the floor. It’s terrible how fragile these expensive tvs are and I regret buying it. It cost 1500 dollars just for the screen sand price as the tv. I’m extremely heart broken and LG LIFE ID NOT GOOD!!!!!!!!! Shannon Cohen

Customer Service is awful. Refused to refund a subscription autorenewal I had forgotten about. I called on the day I was charged. They refused to issue a refund. Must be desperate for subscribers that they can't do the right thing

Consumer reports reviewed LG as a top appliance company. How can this be? LG has had a known compressor problem for years and LG is no longer servicing this product but rather LG is forcing customers to take it to arbitration. Shame on LG and shame on consumer reports for not sharing this information. It's not how shiny an appliance is when it's new but rather how many LG customers are stuck with a POS fridge. Read about LGs linear compressors for the true story. I question CR other product reporting.

I was looking at home security cameras on CR. After reading their assessment for their highest rated model I went to Amazon and read the reviews from customers who purchased that model. They were all one star ratings and customers said the product was junk and would not recommend buying it.

I bought a Consumer Reports subscription for 21.40 (special pricing for all sorts) After trying to get online to use it after setting up the account password I couldn't access the database that they advised I could. I canceled the subscription. I requested a refund of the 21.40. I had been a member for approximately 90 minutes. I was told my refund would be pro-rated to 17.00 since they had already sent out the Aug/Sep magazine issues. The CC payment wasn't even processed the next day. After I raised a stink with the 17.00 I found that the following day a "refund of 14.98 was to be processed Not 17.00 NOT 21.40. Neither the payment nor the refund shows "PROCESSED" two days later on my CC??.

Good coffee, pleasant to walk around.Bought two items, mat runners great reduction for our caravan. Thank you Trelawney garden centre, Wadebridge

I was just totally scammed by this site and they charged me for something that I didn't even receive the service on and it is a horrible misleading site that sucks you in with misrepresenting the actual content of the application and the fact that they would not refund the charge for a service that was never received and they are supposed to be the best place to get info on other products etc? Would not recommend the site to anyone waste of time and money

Consumer Reports has apparently sold out their reputation in favor of money! Always proud of the fact that CR would never be used to promote a brand or product you’ll now here first Subaru, now kia are stating openly that one car or another is “ a consumer reports “ best buy” or that it rates highest in safety. I have been a member of “ Consumers Union” for over ten years and, if this truly is a change in policy I never voted for it or approved it. It appears that the consumer board has gone rouge and just gone ahead with this decision on their own without consultation of is loyal membership. Shame on you CR

Total Watch Repair in California are the BEST!!! thank you guys for the excellent repair job done on my watch - highly recommended!!!