Contrado US Avis 409

Jeel from Contrado is Amazing!!!
Always so Grateful for her help.
Jeel is truly one of a kind! 👏👊🙌🙏

I looked everywhere for a website that makes 100% custom hoodies and this was the only one I could find. I was shocked to see that it only took a week from ordered to delivered but it's perfect. I always wanted my art on a hoodie but not just a photo on the front. The fabric is cozy and just heavy enough like a good hoodie. All of the stitches are in order and the custom tag with name on it makes me excited. I'd highly recommend this company for custom hoodies!

Would absolutely give this business 0 stars if I could, after my experience with them.

I was excited to use their fabric label printing services as I go through a rebranding of my small business. In order to get my money's worth, I ordered large wholesale batches in the amount of 600 labels. These are satin labels that would be sewn onto a product. I was asked to choose a size in their design module and I chose 1.25" x 1.25" folded. The image of the label shown next to the size showed a label that when folded looked like a square with an extra bit of fabric at the end, which I knew to be a seam allowance for sewing.

When I made this choice, I was made to believe I was choosing a product that would be a 1.25" square after sewing. (So 1.25" in width and ~2.5" plus a small amount for seam allowance.) So imagine my surprise when I received 600 labels (that weren't even very clearly printed - looked blurry, which I didn't even address with them) that came in at 1.5" wide and 3.5" long. This seems like a small difference, but on some of my products this made them look comically large.

I kindly reached out to their customer service immediately with my concerns, as I believed I was sent the wrong product. Clearly they printed on a 1.5" ribbon instead of 1.25".

What I received in response was that the seam allowance was "clearly" stated - they shared a screenshot from DEEP in the product page under the FAQ (not where a consumer would be required to look for product dimensions) where it stated that the seam allowance was .4". In addition, they shared a screenshot that showed the ***ruler guidelines*** within the design module that showed the ribbon would come out to be 1.5" wide. According to them, this was proper notification to the consumer of the product dimensions. (???) They offered what they considered a "very generous" discount to fix this - 20% back in credit or 15% in refund. As a small business, this was a financial hit for me as many of these labels were unusable, so I continued to question them on how this was my error.

Since they were fighting me on this and it was taking several days for responses, I was not convinced I would receive a proper refund, so I began the process of disputing the charge with my credit card. I let them know that I would be doing this, and they stated I could go ahead with it, but they warned me it was unlikely to be approved because the error was on my side. (I still wasn't convinced.)

So I've gone back and forth with them asking where they CLEARLY *STATE* that the ribbon would be a larger width than I selected, because to me the rulers were not an appropriate method of communication of dimensions. They came back again talking about the seam allowance along the length. I clarified that I understood there would be a seam allowance, but it was still too large even by their math and didn't account for the width difference.

An agent named Tejas came back AGAIN about the seam allowance with the FAQ screenshot telling me: "As indicated below, our website clearly states that all custom fabric tags include an additional 0.4" seam allowance on each side, added to the specified fabric label size. This applies to every size, and we believe this information should be quite clear to anyone, as it's a standard practice and not something too complex to grasp."

This response was SO uncalled for, with the condescension that I wasn't understanding their explanation, even when I had already clarified I understood the concept of the seam allowance. I broke it down one more time for them and said EVEN WITH the seam allowance, the ribbon was STILL too long, and they STILL hadn't shown me PROPER proof in writing that the ribbon would be larger in width.

I just received an email AGAIN with the screenshot of the ruler guidelines with their belief that this was proper notification. Upon further review of their design space on my mobile phone, which is what I used to research this product, I found their mobile interface doesn't show these very important rulers. I just responded to them with this in the hopes that will put the nail in the coffin and that I do NOT have to converse with this company any longer and my credit card company will successfully finish this dispute on my behalf.

At this point, I am sure my credit card dispute will be approved (despite their warning, lol) but I was hoping to convey to them that they need to reevaluate how they relay important product information to their customers...and I'm still not sure they are convinced they need to change anything.

Unfortunately I now have to wait until this gets settled, which could take weeks. I have been left absolutely appalled, furious, and offended by this customer service and would advise you to find another business to work with so you don't have to deal with this company.

I ordered pajama pants for the low end hip size of 3x which is 52 inches. The pants came in ridiculously oversized at 63 inches larger. That would be like if you wore a size 34 and were sent a size 45 for roominess. After a back and forth of no less than 9 emails, Contrado still refused to accept responsibility for their mistake. They finally agreed to give me a voucher for the full price of what I paid. How could I trust what size I will get if I ordered again? Contrado is not above board. In order to keep the small amount of money they made from my sale, they made me go through a lot of effort just to get a voucher which I have not received. I had asked for full reinbursement.

Very quick turn around, loads of choice and excellent quality, both of the fabric and printing. The customer service is excellent. I ordered a swatch pack as well to see all the fabrics

Worst experience. I ordered a custom print duvet cover. Three week deliver for wrong size duvet & print. After many email they finally admitted it was their fault & offered: 1. I could sell it & use money to re-order. 2. Cut it up in small pieces & send photo (God forbid it could be donated to shelter). Insulting, but they finally offered to re make. The next duvet was correct size but seams were off center & in wrong location, the custom graphic print was cut off in the middle in several places, unusable. They denied any responsibility (again) but offered to re-make it at 1/2 cost. I have giant email tree with photos of horrible experience with this company.

Quality products at a good price, and great customer service to help us get the order in time for our event. Kajal was very helpful through the whole process, and we will certainly keep Contrado in mind for our future merchandise orders.

Kajal was amazing - she personally looked into my order & ensured timely delivery.. Thank you so much, Kajal!

I ordered a men's track jacket that had a mirrored print. Somehow the initial print was misaligned and did not come out symmetrical. Contrado worked with me to find out what the issue was and educated me on how to correct it going forward. Then they printed another jacket and sent me photos that I could review and mailed it to my content creator. I was very impressed by Yash who handled the communication and made sure that everything was done to me satisfaction.

Excellent quality printing on leather. Prompt turnaround. Decently priced

I placed an order for two pairs of track pants and coordinating bomber jackets. Boy was I disappointed in the quality of a pair of track pants I ordered. There was a huge stitching defect on the front leg seam that is quite noticeable. I provided photos and an explanation to their company. Instead of offering a free replacement, they offered a small discount and consider that adequate compensation for THEIR error. Mind you, this back-and-forth went on for a few weeks before being told a 15% discount on a new pair is the best that they could do. How pathetic!

Horrible material!!it's like plastic!!
I ordered pajamas..it was like 120$..
Im.not even sure what it is..like cheap work uniform..nightmare!

I ordered custom socks. My design printed well and the colors were pretty spot on. This is when you look at it without wearing it. However, the quality of the socks itself is bad. It's REALLY thin, basically see-through. It makes the design look poor once worn. It doesn't even feel like socks to be honest. There's also an odd line down the center which is so strange and I've never seen that on a sock before! If I was getting these in bulk, I would have gone elsewhere, but this was one of the few places that didn't have a minimum. I spent a while designing it too, so it's pretty disappointing :(

Contrado is like Macy's and Nordstrom for those of us who can afford it. Not for the fainted heart. There item is one of a kind good quality.

I LOVE Contrado! I am amazed at the quality of their items, but also how fast I receive anything I order, no matter what it is. I am both a customer and a creator/seller on Contrado, and I hope to be so for many years to come!

I own a company camsharks.com (webcam jobs) and camsharks.net (live shows) We are an adult webcam modeling job recruiting company and ordered a dozen custom all over printed, stretchy ladies tank top shirts that were excellent in quality and they did a fantastic job!

These shirts are handmade after being printed all over as shown and so considering that they did a great job.

A little pricey but you pay for what you get.

SuperFAST delivery too!

Contrado were fast and high quality. They were able to do 20 jackets within a short period of time and they were super communicative ❤️

The service, the quality of the products, and the incredible amount of care Contrado has for their customers is unparalleled!

Excellent service and an outstanding product highly recommended

Are you actually joking me?! I ordered yesterday morning (Saturday 17th August 2024) they arrived with me today at 11am (Sunday 18th August) and they're amazing. I'm actually over the moon. Great service, great price, amazing product. I'm quite blown away tbh at the speed and the quality.