Controlaccount Avis 1 075

Prompt and efficient service from Anthony

John dealt with my request very efficiently

ControlAccount (John) have been professional and have assisted me with quite the speed. I did not have to wait 10 minutes for individual reply. Its always nice to work with nice people.

I was chatting to Anthony who was very helpful and understanding. I highly rate control account

Today I spoke with John and he was very helpful. He helped me set up a payment plan, and was also very understanding of my situation.

Many thanks John, what a lovely person. Thank you for all your help.

Sean from Control called our Business , and asked a member of our Team who he needs to speak to about Debt Collection .. alarming our team thinking something wrong but We were incorrectly invoiced, not for our company but a British business and have explained this over phone and email this for over a year. So we are not paying an invoice not for our business Sean , kept interrupting, was rude and kept saying he was from Control, Control , repeating this and then asked the owner does have trex.... Who does Sean think he is insulting , discriminating the owner with a comment like that??shocking behavior

Amanda was amazing at dealing with my situation and keeping me calm

Yusuf was exceptionally patronising and constantly interrupting. I was attempting to explain that his client was meant to be sending me confirmation that money requested was import duty. He wasn’t listening and just said “ pay up” . Disgusting behaviour

Dawn was great and understanding to take note and resolved the issue on ground. She should be promoted because the anger I came with, she was able to dissolve it and gave me a chance to smile.

John was extremely helpful today, assisting me with my query. Friendly, confident and self-assured. John reassured me and dealt with my query very promptly. A*****

I used the chat function - initially through the bot - then quickly chatted with Anthony - he was able to resolve my query quickly and with ease.

If only every web chat was this easy.

Anthony answered all of my questions quickly, with a very friendly manner.

Had the unfortunate call today in regards to paying an outstanding sum which over the course of the year was miscommunicated by UPS themselves. They’re completely useless so was somewhat glad to be contacted by Control Account.

Amanda who was on the phone to me today perfectly explained the entire situation in only a few minutes, she was able to provide me with more information in that small amount of time than I managed to get over 3 phone calls with UPS themselves.

No one is ever happy about paying an outstanding bill but Amanda made the situation very easy to go through and I am now relieved to have this situation resolved.

Great service overall!

It was a pleasure communicating with John; he was very professional and helpful. I would recommend using the adviser website. Thank you, John.

John was really helpful and understanding helped me understand things more and was very caring.

John was very helpful and changed my payment plan to suit my current situation. My query was dealt with in less than 5 minutes and John was understanding and accommodating.

Surprisingly for a debt recovery company, the staff answering on the online chat was helpful and providing clear replies. The representative dealing with me was John.

The website is clear but my written query received a non relevant reply and from a ‘noreply’ address. Hence the 4 stars.

Very helpfull customer services .I had a issue with a payment I spoke to a brilliant guy called John via online chat and he was very helpful.

The letter received wasn't clear about the subject/issue it was referring to and there was no documents to view online so I had to use the customer service to get further clarity. John in the online chat was very helpful and clear in helping me with all my questions.