Cora Health Avis 

UNFIT FOR PURPOSE

Slow response to phone calls
Friendly but inept at getting information
Gives out outdated phone numbers
Cannot connect you to Harrow centre

Physios at Harrow are good, but not all use their common sense. Receptionist there is especially unhelpful

Received an appointment (phone, Kirklees) for the 21st August; waited all day - no call. No message to explain or rearrange. No follow up message. Tried to call the number sent in the original text message; doesn't work. Link now expired and no follow up details to rebook... appalling third party provider, and a waste of NHS money.

Cora Health have excelled themselves. I really didn’t think that the service could get any worse but today they finally excelled themselves and hit rock bottom.

I have just spent an hour and a half and driven 21 miles to be told that we can’t help you today and that I need to be referred to yet another person.

I started my referral process at the end of last year and had my X-ray but now it is September and I am still not further forward.

I would have given no stars, but unfortunately Trust Pilot doesn’t allow that

Absolutely terrible service I was referred to cora by my GP for knee and back pain I waited 3 months before getting a text to make an appointment for a consultation then another 6weeks before I started physiotherapy I had 3 sessions of physiotherapy and then was told to go back to my GP each time I went for physiotherapy the same questions were asked and the physiotherapy did nothing for my problem my pain is still the same if not worse the physiotherapist didn't listen to me always talking over me I was not happy at all with the treatment I got .

After waiting months in between a phone consultation and appointment my appointment was cancelled 2 days before without any reason given. I phoned to re-book and they couldn't offer any suitable times and just said phone back next week. I used to be able to see a physio in my doctors surgery 5 minutes form my house now the clinic is the other
side of the city. Absolutely useless.

I was referred for knee pain, waited several weeks for a telephone consultation, asked to fill out a form on text, spoke to a ? physio, who after asking me roughly the same questions the form had requested, said I needed a face to face appointment!! For this I had to contact the secretary, after 5 attempts and being offered an appointment 30 miles away in Halstead, I gave up.
The staff I engaged with were polite, but not particularly helpful, the service to me disjointed,

If it was possible to give ZERO stars, that’s what I’d like to award. Literally the worst and most frustrating experience.

Having received a text from the hospital, I was told my son. Was being referred for physiotherapy and if I hadn’t heard from Cora Health in 7 days to contact them.

After contacting them, I’ve received a string of mistruths and non actions. The first call handler said there was no record of him and that she’d call me back in 5 mins…..no call back…..I called back an hour later and was told something else and that someone would get back to me. Phoned again the next day to be told something completely different and that I needed to contact someone else.

Basically Cora Health seem to be a bunch of call handlers operating with distraction techniques to prevent you getting the treatment required. AWFUL!!

I would rate minus zero if I could.
Terrible service on every level, long waiting times to answer calls, appointment wait times several months away, then unexpectedly cancelled via text with no explanation or alternative date offered, so had endure another long call.
In my case I had already had an MRI & had been managing my condition for 2 years! My GP did an URGENT referral, which was initially put on a waiting list for a triage appointment, after daily calls, I managed to get an appointment, only for it to be cancelled. Simply not good enough and Cora Health are not fit for purpose.
I need a partial knee replacement, Cora health should not be involved in this type of case when it’s clear to see it’s was a case of kicking the can down the road.
Their website is a complete lie!
This not the answer tax payers need, & in many cases delays treatment, causing pain & further avoidable surgery if dealt with properly in the first place.
It’s a shame the Gp’s and patients and no say or choice.

Their physio facility in Botley is almost impossible to get to by car as there is no public parking nearby. You can risk parking in the B&Q carpark, but they have signs threatening to tow your vehicle if you're not a customer there.
As for the service, there are stupidly long waits between referrals. I had some ineffective treatment in February, and was told to wait for a follow-up appointment. Eventually I received a letter in August telling me I had been discharged because I hadn't responded to their comms. I called them and they said they sent me a text msg in June to which I didn't reply. No such text msg exists on my phone. Now I'm back to square one.

This companies performance is not rateable. They simply are not fit for purpose and I can not believe that health authorities are being conned into using their services.
I was referred to them in December 2025 and now at the end of August 2026, I am no further down the line. They cancelled appointments with less than 24 hours notice then can’t offer alternative appointment , they give absolutely no physio service just a bit of paper and they don’t even show you how to do the exercises once. It is a disgraceful company. Move to a health authority that has the sense not to use them!!!!!

I have now been waiting more than 5 months for a referral up the chain to a clinician after not really getting any improvement after various sets of exercises and my free 6 weeks in the gym. I have been on a waiting list for a local appointment for months after an appointment was cancelled, so I called again as they do appointments in 6 weeks blocks. But there are still no appointments available locally and I had no choice but to accept one at least an hour away. What's the point of the NHS outsourcing to this private, for-profit company if they can't better service than the NHS?

Had a triage which I thought went ok. Gethin was very knowledgeable and said although they couldn't help me and I'd have to be sent to hospital pain management he would do a letter. Chased Cora a week later and they've closed my case saying a letter has been sent electronically but guess what my GP doesn't have it so now I don't have any help at all.

Arrived early for my appointment and was seen straight away by friendly and professional staff.

I had a shoulder operation, couple of days later had a physiotherapy appointment gave me two exercises to do and will be contacted by a new company for a follow up appointment three months went by no letter or nothing.Diabolical I then got a letter saying they were going to council the physio said they sent me text messages via Cora . Which I dismissed as a nuisance text as I had no clue who they were. By now I believe my shoulder is much worse because I had no follow up appointment older people should be made aware of this company and avoid and go to a proper physiotherapists where you get the proper advise and treatment.

My adult daughter was referred to the pain management clinic 8 months ago by the GP after she was diagnosed with both Fybromyalgia and PMOS at the same time. In that time she has had one assessment phone call and one text message to say she is next on the waiting list. They rang and by the time I had passed her the phone she missed the call. You cannot ring them, the GP rang them to be told she is back on the waiting list and it is now 8 months later. This service is not fit for purpose. And if I could give it a minus I would it’s been appalling.

Been coming here for years saw a lady called Amy has came back complaining of neck shoulder pain she was the only one from there who listened too me and got me the scan I was asking for other people just telling me it muscular for years at least now I know what it is and nothing too do with other condition my phone appointment was 3 50pm today Darlington I hope I got ur name right thank you for being though
Darlington team

Overall, my experience with Cora Health has been very negative. No appointment received so after 6 weeks I phoned to ask about an appointment and while on the phone I asked about the availability of disability parking. They said they had no parking for patients at all at St Georges House, Wolverhampton, leaving disabled and other patients to walk from a local supermarket car park. St Georges House has high walls and is gated. After I pointed out that disability parking is a legal requirement for a medical facility they started to treat me with disdain. They made an appointment for me which I knew nothing about (and was not at a time or day I could make). Then they phoned me up to ask why I had not attended an appointment that had been cancelled by them, and with the person I did have an appointment with, she insisted the appointment was at a specific time on a specific day that was not convenient for me, but I agreed to it (and rearranged my prior commitments) because I was given no other option, and when I turned up for the appointment I was told the clinician had gone home ill (should I believe this?). So, more than three months on, I am still waiting for an appointment.

I was seen by Dorcas, who was so kind & friendly, at the Ilford Exchange centre on a very hot day. The treatment room was spotlessly clean & cool. An excellent first time experience with Cora Health

Honestly, I don't even need to go through my appointment (oh hang on, telephone consultation, an URGENT one) to be able to tell this is not gonna help at all. Shocking. I've had one appointment already with a physio from Cora health who has been asking me the same questions over and over again, then mind of looked at my knee injury and said oh it's probably the tendon. Right, my private MRI results say otherwise but nevermind. He's given me exercises to do, which could actually make my injury worse ( pretty sure I can use that and his name when I do a legal action against the treatment I have, or rather, have not received. Urgent referral - phone consultation. I mean, don't make me laugh. 🤣🤦🏼 And what they're gonna exactly do over the phone? Hand me crutches? Don't think so. Ask the same questions as everyone else? I don't plan on repeating myself again, so they better be prepared with all the info when they call🤷🏼

Initial assessments via phone whereas what was needed was a physical examination to establish cause of pain and measures to reduce it. Follow up face to face appointment several weeks later and physio prescribed. Extremely difficult to get any follow up appointments despite numerous phone calls. Told to phone again next week. Extremely poor service.