Cora Health Avis 

I had few physiotherapy sessions organised by CORA Health in London.
It was efficient / appropriate / useful therefore I would recommend the medical services delivered / organised by CORA Health.

I have given it 1 star but to be honest Zero is more the true rating. After my hip replacement in December 2025 I am still waiting for my appt for physio (7 months after the operation) which is totally unacceptable. Also they can’t offer me any appointments locally near to me.
At least when the Physiotherapy dept was at Southend hospital I could get the bus there and back.

I had an appt today but guess what they cancelled it and offered me September, apparently I can ring back next week in case they have something available!!

I really don’t think the NHS is getting any value for money, patients are certainly not getting any value or service.

I received a voicemail from someone at Cora advising I had an appointment the next day, regarding therapy on my broken thumb. No number to reply to, no messaging service to confirm etc. After a few hours I eventually managed to track them down and get hold of someone to advise I couldn't attend this at such short notice.

The employee then advised however that I wasn't set up in their system, and therefore it would not be possible to rebook another appointment. Despite having booked me an appointment in the first place. Was promised a call back as soon as this was set up and i could speak to a therapist. Multiple chasers later - nothing. After 3 weeks of a throbbing thumb I decided to go private rather than prolong the pain. An absolute shambles companies like this are qualified to take public money.

I had first class treatment, they help me relax while having my minor operation. Explain very well everything. Rung me next day to see how I was and to call them if I was worried about anything. Couldn’t ask for a nicer and helpful lot

Wow, what can I say - ABSOLUTE RUBBISH - what a waste of time & space they are!! If there was an option of NO stars Id chose that option. They haven't got a clue as to what they are doing. My GP had done a Referral to Orthopaedics, but somehow it is dealt with by Cora, who decided for some unknown reason that I needed Physio - why Im not sure, Id already been discharged from Physio twice as they could not help me! Cora do not know anything about you, they are just there to book appointments. Patient care is not prioritised, they have no clue as to your medical history and so therefore signpost you in the wrong direction. Clueless on the phone. A diabolical service and whoever is paying their wages is wasting their money, money of which could be given to the NHS!

I did 2 ultrasounds w/ Sumera and Cerys. I wanted to share my positive feedback, as my experience w/ them was excellent.

They were both super professional, caring and respectful. They explained everything to me before and during all procedures. This made me be calm for both procedures.

I wish them both all the best!

I have spinal stenosis and arthritis in my back. I was referred by my doctor for an assessment which I never received. Instead they referred me to Novus Health for Physio. After I called Cora they agreed to look again at the referral but then bounced it back to physio. Still no assessment. This is a long term problem and the most appropriate action would be another scan. Not much chance of that so I am left high and dry.

Was referred by my Norfolk GP in March 2026 for a shoulder MRI scan. Got an instant SMS from them saying they'd keep me updated and be in touch about next steps soon.

When March turned into April, then May, then June, then July, I began to wonder what 'soon' meant. On their website I discovered they had no clinic in Norfolk. The nearest one was Milton Keynes, so I assumed that's where I'd been referred to. On the 'contact us' page there were no email, chat or message options, just a phone number which, when I called it, I got through to some poor fellow who said they only did physiotherapy and didn't know how to transfer me or help me get to where I needed to go.

In desperation, I went back to their 'contact us' page where I found a link to a 'communications needs' page, where patients can notify them of special communication needs. All I could do was leave a sarcastic message saying yes please, I need some communication, and leave my details there.

Unbelievably poor. If I don't hear back from them soon I'll just contact my GP again and ask him to ask them what the hell is going on. So far, they've been a joke. ZERO stars out of five.

I am very disappointed with the poor communication from this organisation. The staff are rude and show no empathy. In my opinion, I would never select them from a list of viable service providers. Stay clear, go elsewhere.

Was referred to Cora by my GP for help with agonising sciatica pain resulting in very little sleep. Referred for NHS MRI scan at same time. Weeks and weeks passed so I call Cora to ask about my referral. The abrupt answer was "we know about you and will be in touch". Google recommended some basic stretching which eventually helped, unlike Cora. In the meantime, my MRI appointment came through with no help from Cora. Finally a letter arrived from Cora asking me to get in touch to book a telephone appointment!! Absolute garbage.

I have already posted a negative review regarding Cora Health.

Looking at past reviews there are many one or two star reviews and a few five star reviews. I am inclined to think there is a postcode lottery issue here. For example a colleague of mine has just secured a fast referral for an MRI scan within two weeks in Norwich.

I note two five stars reviews for Norwich where, unless I am mistaken, Cora have invested in their own state of the art MRI machine. Whilst I appreciate the circumstances may be different there would appear to have been no great urgency for the patient to get a diagnosis for this particular case. There was also no complicated and time consuming assessment for the procedure

I would be interested to receive comments

Poor assessment, I spoke, by phone, with a clinician, who completed an assessment, stating ‘I assume you have depression’ after reviewing medication. Nope. Don’t assume.
Later stating ‘ you do a valuable job and contribute to society’.
I immediately went private and booked the treatment I was denied via the NHS (albeit may not have fit their criteria at that time), but felt patronised and given misinformation at the time.

After 2 years of rejected NHS physio referrals my autistic son was eventually placed under the care of cora in March of this year for pre and post achilles and hamstring surgery physio. Saw them on April 27th at their basildon clinic and provided with a printout and a promise to see him 3-4weeks post surgery, also received a letter confirming we were under their care and no need to return to gp/consultants. Imagine my surprise then when I contacted them post surgery (18th june) to find son had been discharged (without notice)on 27th April, the very SAME day of our first appointment and letting confirming ongoing care. Son is now left with no mobility and no physio. Both myself and our consultants are fuming and I am in the process of contacting solicitors for medical neglect.

I have been to see Cora health twice for the same problem.
They have absolutely no idea what they are talking about, I’m not sure what their qualifications are. They refused to refer me to see a doctor or for a scan which is what the physio in my GP surgery said I needed. The physio in my GP surgery actually apologised that she was having to send me back to Cora health, apparently they have no choice, she said that Cora health are the gatekeepers and only they can decide if a referral should be made. In 9/10 cases referrals are rejected!!!!

Attended my appointment, discussed at MY asking to be referred to the Pain management clinic. Read the letter that was written today and have been referred to Rheumatology. Fuming, I have a private rhumatologist and would have said as much if the clinician had even mentioned this to me. Gave me a diagnosis without even telling me about this, although what it is I am mystified by as it is given in abbreviations and even google doesn't know this term. I am withdrawing from the whole system with them!

Awful. Waited for months for a telephone appointment, filled out and answered multiple forms before even being given a phone appointment. The guy went through a list of questions again that I had already answered on the portals only to say we don’t offer massage therapy and only give me exercises. They are private and charging the NHS to give print outs of exercises. What a joke. This is how our NHS money is being spent. Private absolutely useless services charging probably £1000’s for one telephone conversation and print outs. I had explained previous massage therapies had helped along side exercises and only exercises had not had any pain relief. So angry.

have been referred for treatment by my doctor, I have called everyday for the last week and there are still no available appointments in my local area and I am unable to go anywhere else due to work commitments and the times they are open. Not a good system at all and they do not cater for people who work full time 9-5

pity theres no minus stars
I have many issues with msk/cora kirklees integrated health service
y core issues i eill raise are:-
Telephone assessments — These are often used to “triage” patients, but for MSK problems they can miss important physical signs. If the assessment delays treatment, that’s a failure of the system.

Lack of local appointments — If your local health centre never has slots, that’s a capacity problem, not a patient problem.

Travel barriers — Fartown or Cleckheaton may look close on a map, but for many people they’re simply not accessible — especially with pain, mobility issues, or limited transport.

Contract obligations — If a provider cannot meet the stated follow‑up times, they are not meeting the service standards they were commissioned for.

Continuity of care — Hospital‑based physio often offered better consistency, and I feel the shift to outsourced MSK services has reduced reliability and my confidence as I sit at home "waiting" in pain

cant fault the physio just admin
cora/msk is supposed to be a kirklees integrated service yet.......
I was assessed 8 weeks ago told .
told to ring up in 2 weeks to book an face to face appt to no avail
I called every week for one but non available,
8 weeks on finally but a further 4 weeks to wait but not in my home town i have to travel to cleckheaton theres neve any appointments at my local health centr
if you cant offer all kirklees health crntres then as a community service you are not fit for purpose
I might sound harsh but my problem might have resolved before i get to my appt

I had my MRI scan, the staff were polite, efficient and friendly. Everything went smoothly and quick. Not much of wait.

The MRI bed was well cushioned, had eye cover too, supportive pillow below the knee very helpful to reduce back and calves strain.

I just would give kind suggestion, when a person approaching the patient at the end of the MRI scan. It would be appreciated if they receive aknowdgment from the patient with their presence first before removing the mask or anything else.

I was a bit jumpy when the person came to remove the supportive equipment such as the eye mask.

Other than that everything was fantastic. Thank you.