The Cotswold Company - Bath Avis 

Great service in Bath store and then delivery was very good too.

The chest of drawers are perfect as described. The only let down were your delivery people .

Lovely shop and lovely staff. I bought some candle holders and a boucle cushion, and was very happy to receive a surprise gift for spending over £50! 😀

Lovely clean displays & room sets to wander around but the main reason for 5 stars is the customer service I received. So helpful & accommodating. Through this great service I shall definitely return in the new year to buy the other items I had my eye on.

Cannot fault the two delivery drivers, friendly, efficient and respectful.
Unfortunately the goods were damaged in transit, which they pointed out. They carefully explained my options and told me I’d receive a call from the company in due course.
Having myself worked in customer service I recognised that they turned a negative scenario into a positive one which only impressed me even more with the company.
Gary and Jake are a credit to the Cotswold Company, as was the lovely young lady who served me in their Bath store on Monday morning 24Nov2025.

Beautiful sofa. The delivery team, Gary and Jake, were incredibly professional, efficient, and respectful. You pay a premium and get a premium service.

Friendly and Efficient

Helpful, knowledgeable staff who go the extra mile.

Fabulous service - very helpful and reminded us to order via the store rather than online to help the high street. We ordered a Media Wall Unit in Chester Grey

Staff excellence. Every effort was made to ensure our order was what we would be happy with. She explained all the options.

My order number is G378525 and our drivers are Kain and Ian. They did a wonderful job. They finished quickly, tidy up everything’s. We are very happy from the company.
Thank you

Super easy ordering, beautiful furniture (ordered a large wardrobe) and fabulous delivery by Kyle & Jaroslaw

The staff at the shop were lovely, perfect balance of kindness, friendliness and professionalism.

The shop was well thought out and beautifully showcased your products, I loved the staged bedrooms and it gave me some great ideas.

I only bought a cushion but I’d feel confident to go back and have a consultation for larger items.

The Cotswold Company store in Bath have been completely amazing.
We at length spoke with Lily who helped to reassure us on the furniture on order, but also gave us further advice on what we could do if we changed our mind. Lily went through other options and was overall super accommodating!

Our furniture arrived swiftly and efficiently by Earle & Matt D. They called an hour before delivery as promised. They took care of the furniture and were super friendly!

The furniture itself we are over the moon with. It came built with minor tinkering required (changing handles). It’s high quality and would say you definitely pay that bit extra for the quality and service.

Item delivered on time by very helpful drivers Earle and Matt D

We ordered living room furniture and everything is fantastic quality and exactly as shown in store. Delivery team of Earle and Matt D were prompt and very good with their communication and ensured that everything was delivered exactly where we wanted it.

Earle and Matt D were a brilliant team! We received notification before arrival and they arrived to the minute. They were polite and efficient. A credit to the company.

Lily in the Bath store was so friendly and kind and helped us with purchasing our media unit.
Gary and Jake were absolutely fantastic on delivering this very large furniture into our chosen room and assembling for us and taking all packaging away for us. Friendly from the beginning to end! Legends!
Fab service from start to finish ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Very pleased with my larder cupboard. It is a stylish, well made piece, and has helped me revolutionise my kitchen space.

Made a call to the Bath shop to see what products from the bedroom range were on display as we like to see products before ordering. Talked to Alfie who was knowledgeable, helpful and friendly who explained what was there so we headed over the following day. On arrival we met with Nancy who was also helpful, knowledgeable and showed us the ranges and answered our questions and queries. A price was given and we were never put under any pressure to place an order but having really liked the Chester range we ordered on the day. All items were in stock which is a massive bonus over the competition and we look forward to receiving our items shortly.