The Cotswold Company - Bath Avis 

We knew what we were looking for having researched online and although the store in Bath didn’t have the particular furniture we wanted we were able to see the range and colour we wanted. Christina was very helpful, taking time to show us items similar to the ones we were looking for. As some of the items were in the Sale she sent us a quote based on the Sale price which would be held for 5 days. We found the 8 drawer chest was included the next day when we looked online, this was included in our order when we informed Christina.

Really helpful experience with Lily, very informative on the products but not at all pushy

Great classic styles, well made furniture, and today a perfect, friendly, respectful and on time delivery from Anthony R and Matt D.

On time, super polite and kind, neat , helpful. Well done Simon K and Sui-Pai

Staff in the Bath store were extremely helpful in the selection and order process.
The delivery drivers Earle and Mark were great too. They unpacked the items and took away all the packaging. I really appreciated the fact that they spotted that their van was low and would damage my driveway so parked on the road.
One item was damaged and currently going through the exchange process which seems straightforward.

The staff in store were extremely helpful. Delivery was quick and a date of my choice. Ian and Maviovo brought my console table and laundry basket yesterday they opened all the parcels for me so I could check it over and took the packaging away, excellent service all round, beautiful items.

We tried valiantly to order our third piece of furniture by contacting the company direct (no faux gushing thank you please) - absurd and confusing communications from Lauren and when we asked to speak to a different agent they refused! and we got reminder after reminder from her/they. We went to store instead an the Bath team were friendly and helpful (No faux/ gushing thank you's and how happy you are the team were so helpful please!) - the item will be delivered shortly for 40 quid.

summary / Accordingly - ''We're pleased to confirm your Cotswold Company order will be delivered to you on date between 7am and 9pm on this day. We will be in touch.
Your furniture will be delivered by our two-person delivery team who will call you on the day up to an hour prior to their arrival.''

I am not looking forward to Cotswold's sticking to their strict terms and calling me at 6 AM to tell me I'm the first drop off!

We are happy with the furniture (no faux gushing thanks required) but this purchase has been excruciatingly difficult and when we asked to be transferred to a n other agent - they refused! what a way to do business on line - I recommend any one go to a store and support the high street - the on-line sales are truly hopeless.

NB reply from an 'Executive Complaints Advisor' Wow. So this is my order number as you requested 6754794 6778059 - Lauren offered and then withdrew an offer of saving but we went to a shop and it was cheaper there anyway. I've had enough.

Excellent service

Order no: 6747797
Notified of delivery via text - guys Earle and Mark arrived as advised. Very efficient and very tidy - very friendly guys and did a great job! Unit looks great in the kitchen- very happy.

High quality items of furniture and great customer service. Really pleased with Winchcombe bedroom furniture and Chester office furniture. Really solid, well crafted pieces.

Guys were very polite and carried the furniture to where it was required, thank you.

Ordering and delivery all went smoothly. Dining chairs manufactured to promised timetable. And then delivery communications all clear and comprehensive - both sms texts and emails followed by telephone call on day of delivery. The delivery guys ( Earle and Ian) were both friendly and very helpful. Goods in excellent condition - top notch packaging demonstrated great care

Great product and the delivery team Matt H and Matt S were excellent.

PAUL the Deputy Manager at the Lemington store was extremely helpful, friendly and professional.Will definately use this store again.
Visiting a store is very helpful when making decsions about what best suits your home.

So polite and extremely helpful. Couldn’t ask for a better experience. Explained everything clearly.

Gary and Matt were fantastic. Very efficient and helpful. They built our triple wardrobe in no time at all and were very tidy.

Fantastic service from start to finish. Communication great throughout the process. Special mention to Anthony R and Tommy on delivery who went out of there way to rectify a small issue we had . A credit to the company!

Gary and Jake delivered our furniture last week during the heatwave. Despite having worked since 5a.m they were still cheerful and professional at 3pm. Well done both of you.

Have you noticed that the current Cotswold Company TV advert, does not represent people of colour, not even as the hired help 🤔 it would seem as though signature quality is only attainable, if you're of the whiter persuasion!!

I went into Store, and although the item I had seen online was not available instore as it was being dis countinued, the staff were able to show me a similar range which I was happy with. Yes I appreciate that grains of wood can vary but will not know this until I take delivery