Had my new table and chairs today ,I am so pleased they are absolutely beautiful ,so much better than the picture .the staff I spoke to ordering these were very kind and helped me with my order , deli... Voir plus
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Dressing table - I received text & email messages advising on the delivery time of the furniture. Gary & Ant arrived on time, were polite and friendly, unpacked the dressing table, placed it in the... Voir plus
L'entreprise a répondu
I ordered a large sideboard from Cotswold company. I paid extra for packaging to be removed and taken away and to choose a day and time slot and everything went through much more smoothly and quickly... Voir plus
A long wait for this item, paid in full in June and delivered today. This was to match previous bedroom furniture. I would suggest on long delivery items just 50% should be paid. It is a lovely p... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Écrit par l'entreprise
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Coordonnées de contact
Northgate Street 12, BA1 5AS, Bath, England, Royaume-Uni
- 01225 965805
4,8
Excellent
247 avis
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Super helpful and simple deliver
13 juillet 2026
Avis spontané
Absolutely delighted with our corner…
Absolutely delighted with our corner display unit. Item was delivered well packaged. Would highly recommend this company.
1 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Very professional and punctual.
Very professional and punctual.
Siu-Pai and Derrick were very efficient too!
Cheers!
10 juillet 2026
Avis spontané
Réponse de The Cotswold Company - Bath
Good afternoon Alex Gray,
We're so pleased to hear our team was professional and punctual. We appreciate your acknowledging their efficiency. Thank you for your feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Absolutely great swift service and…
Absolutely great swift service and delivery. Gary and Jake were excellent taking alotof care with delivery including placing inside and removing packaging
Fabulous chest of drawers
9 juillet 2026
Avis spontané
Réponse de The Cotswold Company - Bath
Good afternoon Linda Diamond,
We're so pleased to hear about your excellent experience with our swift service and delivery. We're especially glad our team took such great care with your chest of drawers. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great product and service
Great product. Great delivery service and team. Gary and Jake did a great job, super helpful and nice guys.
8 juillet 2026
Avis spontané
Réponse de The Cotswold Company - Bath
Good afternoon Hugh James,
We appreciate you sharing your experience! We're so glad you're happy with the product and that our delivery team provided such helpful and friendly service.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great workmen
The gentle came in good time and were very mannerable. The job was completed efficiently.
8 juillet 2026
Avis spontané
We are very happy with our two sofas…
We are very happy with our two sofas delivered today. Our whole experience has been excellent and we would recommend the Cotwold Company.
Siu-Pai and Derrick delivered our sofas and were both, professionally, efficient and friendly. They took away all the wrapping and placed our sofas exactly where we wanted them.
7 juillet 2026
Avis spontané
Réponse de The Cotswold Company - Bath
Good afternoon Neil,
We are so pleased to hear how happy you are with your new sofas and that your entire experience has been excellent. It's wonderful that our delivery team was professional, efficient, and friendly, placing your sofas exactly where you wanted them. Thank you for your recommendation!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Charlie and Kyle did a wonderful job…
Charlie and Kyle did a wonderful job delivering and assembling my furniture. They really “went the extra mile” and I am extremely happy with everything. I shall ask for them next time I order.
3 juillet 2026
Avis spontané
Réponse de The Cotswold Company - Bath
Good afternoon MartinWebber,
We're so happy to hear about your positive delivery experience and that our team went above and beyond. It's wonderful that you're extremely pleased with everything!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Gary and Steve were brilliant
Gary and Jake were brilliant. Great service all round. Brought the tv stand into the lounge and showed me how to install the handles.
2 juillet 2026
Avis spontané
Réponse de The Cotswold Company - Bath
Good afternoon Harry Durston,
We're so pleased to hear our delivery team provided great service and were helpful with your new TV stand. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Advice request provided me with completely new bedroom furniture
I only rang for advice and ended up buying a complete new bedroom suite! Admittedly I had a really good idea of the items I was thinking of buying but Christina was so helpful and encouraging ( I’m a very old person who doesn’t do online shopping and really need to see before I buy) that I completed my purchases on the phone.
24 juin 2026
Avis spontané
Réponse de The Cotswold Company - Bath
Good afternoon Beveley,
We're so pleased to hear that you had such a positive experience with us and that our team was able to assist you so effectively with your purchase. We're glad you found exactly what you needed!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Throws
Hi, I shop at the Bath store but find that they don't always have the new stock or it can take some time before they do, which is disappointing. The item this happened with was a throw
19 juin 2026
Réponse de The Cotswold Company - Bath
Good morning Carol,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience has been disappointing. We understand how frustrating it is when you're looking for a particular item, such as a throw, and it's not yet available in your local showroom. While we aim to have new collections arrive in our showrooms as quickly as possible, there can occasionally be a delay before all stores receive the latest stock.
We really appreciate your comments, and we'll be sure to share your feedback with the relevant teams as we continue to improve the shopping experience. We hope we'll have the opportunity to welcome you back to our Bath showroom again soon.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
When you get a Cotswold van arrive you…
When you get a Cotswold van arrive you know the delivery will be a good experience Gary and Anaya were very friendly and a helpful delivery team
5* goes to Gary
PLEASE STOP USING BJS as part of your “delivery service” they are always rude arrogant and unhelpful and have put me off ordering from you !
This delivery today is the how your company should be represented
VICKI M
25 juin 2026
Avis spontané
Réponse de The Cotswold Company - Bath
Good afternoon Vicki Muggleton,
We're so glad to hear about your positive delivery experience and appreciate you highlighting our team members. We take all feedback seriously and are reviewing our delivery partners to ensure consistent service quality. Thank you for your valuable comments.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Ordered through Cotswold Company shop
Ordered through Cotswold Company shop. Great service. Arranged delivery date to a quite difficult location. On the day arrived within the time slot advised. Courier was polite , efficient and item of 20+ kgs delivered in good condition. Packaging was great. Item was as good as expected.
16 juin 2026
Sales assistant Lily was very helpful…
Sales assistant Lily was very helpful and knowledgeable.
18 juin 2026
Avis spontané
Réponse de The Cotswold Company - Bath
Good morning M Greenwood,
We're so glad our team provided such a positive experience. Thank you for sharing!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
We had a lady called Christina who was…
We had a lady called Christina who was so helpful & talked us through the whole process, can’t recommend her highly enough.
19 juin 2026
Avis spontané
Réponse de The Cotswold Company - Bath
Good morning THE HAIR LOUNGE,
We are delighted to hear that our team provided such helpful assistance. We truly appreciate your kind words and positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
We found the retail staff in the Bath…
We found the retail staff in the Bath store extremely helpful in making the final choice. Whilst the Brookthorpe lounge set (in teak) was delivered without damage, we were left to unpack the settee before we had the chance to fully inspect all items of furniture. In addition, the delivery personnel disappeared without telling us they were going. We were also left to dispose of some of the packing materials despite your delivery service indicating that all such materials would be taken away. We would highly recommend applying a couple of coats of linseed oil to all items of furniture and using fine wire-wool to polish between each coat. This certainly enhanced the appearance of the product.
11 juin 2026
Avis spontané
Réponse de The Cotswold Company - Bath
Good morning William Carlyle,
Thank you for taking the time to share your feedback.
We're delighted to hear that our team in Bath was extremely helpful in assisting you with your final choice and that your Brookthorpe Lounge Set arrived without any damage.
However, we're sorry to learn that your delivery experience did not meet expectations. We understand your concerns regarding the unpacking process, the delivery team leaving without advising you, and some packaging materials being left behind despite the service indicating that these would be removed. I can see that our Logistics Team have been in touch regarding these matters, and we appreciate you bringing them to our attention as it helps us improve the service we provide.
We hope you enjoy your new lounge set for many years to come.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excellent quality and service team
Brilliant quality - good communications and customer service.
Delivery team ( Mavino and Stuart) went above and beyond with the tricky delivery to our townhouse - a perfect team.
Definitely recommend !
19 juin 2026
Avis spontané
Réponse de The Cotswold Company - Bath
Good afternoon Sheila from Clifton,
We're so pleased you had such a positive experience with us! It's wonderful to hear that our team provided excellent service and communication. Thank you for your recommendation!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
We knew what we were looking for
We knew what we were looking for having researched online and although the store in Bath didn’t have the particular furniture we wanted we were able to see the range and colour we wanted. Christina was very helpful, taking time to show us items similar to the ones we were looking for. As some of the items were in the Sale she sent us a quote based on the Sale price which would be held for 5 days. We found the 8 drawer chest was included the next day when we looked online, this was included in our order when we informed Christina.
14 juin 2026
Avis spontané
Réponse de The Cotswold Company - Bath
Good afternoon Lynda,
We are so pleased to hear about your positive experience with us and that our team could assist you in finding the perfect furniture. We appreciate you taking the time to share your feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
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