A lady called Helen served us today. She was extremely helpful, showing us different options and giving advice. It was a very pleasant experience and I just know we will be back very soon.
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We found everything we wanted and the assistant who helped us ( Leonora) as first class. We were not rushed and left to browse albeit Leonora was always close at hand to answer any questions
L'entreprise a répondu
We visited the store in Chelmsford to look at some furniture we'd seen and planned to order online. I am so glad we did this as the lady who served us was really helpful and advised us on a fe... Voir plus
L'entreprise a répondu
Website was comprehensive enough for what we wanted to see and get dimensions for. Shop staff (Chelmsford) answered phone promptly and gave full details enabling us to ensure our journey would not be... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Écrit par l'entreprise
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Coordonnées de contact
Bond Street 110, CM1 1GD, Chelmsford, England, Royaume-Uni
- 01245 860376
4,8
Excellent
95 avis
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Service with a smile
A lady called Helen served us today. She was extremely helpful, showing us different options and giving advice. It was a very pleasant experience and I just know we will be back very soon.
29 août 2026
Avis spontané
Great showroom and staff
20 août 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
We found everything we wanted and the…
We found everything we wanted and the assistant who helped us ( Leonora) as first class. We were not rushed and left to browse albeit Leonora was always close at hand to answer any questions
26 juillet 2026
Avis spontané
Réponse de The Cotswold Company - Chelmsford
Good afternoon Simon,
We're so pleased to hear you found everything you wanted and that our assistant provided first-class service. It's wonderful that you felt unhurried and that help was always close at hand.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Lovely staff - Great furniture
Lovely staff. Friendly but not overpowering when you are trying to choose. As always the quality of the furniture is beautiful. It hasn’t arrived yet so will update at a later date.
16 août 2026
Avis spontané
Great services from Ross & Gavin
Great services from Ross & Gavin. Kind and very effective. Great job lads
14 août 2026
Avis spontané
Réponse de The Cotswold Company - Chelmsford
Good morning,
We're so glad to hear that our team members were kind and very effective. Thank you for your positive feedback!
Kindest regards
Rosie Annison - Senior customer care advisor
Great Service
I have just had cataracts done and cannot lift. They were very happy to carry in for me. The delivery drivers Ross and Gavin are a credit
14 août 2026
Avis spontané
The made a delivery with me putting the…
The made a delivery with me putting the wrong door number
11 août 2026
Avis spontané
Christine in the Chelmsford Branch was…
Christine in the Chelmsford Branch was amazing. We had the best experience and service with a smile. Can’t wait to go back. Thank you
6 août 2026
Avis spontané
Réponse de The Cotswold Company - Chelmsford
Good Afternoon,
We're so pleased to hear about your wonderful experience and the excellent service you received from our team member. We appreciate your kind words and look forward to welcoming you back!
Kindest regards
Rosie Annison - Senior Customer Care Advisor
We visited the store in Chelmsford to…look at bedroom furniture.
We visited the store in Chelmsford to look at some furniture we'd seen and planned to order online.
I am so glad we did this as the lady who served us was really helpful and advised us on a few things we were unsure of.
The delivery and putting together of the furniture was done by 2 guys Emmanuel & Dean. They were punctual, polite and friendly and done an excellent job.
I had recently had chemo and Dean was very mindful of this and kept his distance when showing and explaining things to me. He also offered to move the furniture to another position if i wasn't sure.
Excellent service from the Cotswold Company from start to finish.
22 juillet 2026
Avis spontané
Réponse de The Cotswold Company - Chelmsford
Good afternoon Joy Willis,
We are so pleased to hear about your positive experience with us. It's wonderful that our in-store team was able to provide helpful advice, and that the delivery and assembly by our team were excellent. We truly appreciate your kind words about the thoughtful service you received, especially given your recent chemotherapy. We are glad to know you experienced excellent service from start to finish.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
The lady who served us was excellent
The lady who served us was excellent, very professional and we didn’t feel pressurised to buy
19 juillet 2026
Avis spontané
We were served today in your Chelmsford…
We were served today in your Chelmsford store by Leonora, she was so helpful nothing was to much trouble her customer service was excellent, we ordered our dining room furniture, we definitely will purchase again from your Chelmsford store, thank you.
18 juillet 2026
Avis spontané
Réponse de The Cotswold Company - Chelmsford
Good afternoon Valerie Norman,
We're so pleased to hear about your excellent experience at our Chelmsford store and that our team member provided such helpful service. We appreciate your kind words and look forward to your next visit!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Courteous cotswold company
The store was very clean , displays showed of furniture choice and selection fantastically well . The staff were very helpful and polite.
13 juillet 2026
Avis spontané
Brilliant advice and service
Brilliant advice and service. Helen was so friendly and really helpful. Nothing was too much trouble. Would give her full marks and more for service. We will be back in the future and would not deal with anyone else.
29 juin 2026
Avis spontané
Réponse de The Cotswold Company - Chelmsford
Good afternoon Mrs Wendy Baker,
We are so pleased to hear you received brilliant advice and service. It's wonderful that our team member was friendly and helpful, and that nothing was too much trouble. Thank you for your kind words; we look forward to seeing you again!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
staff very helpful and friendly
24 juin 2026
Avis spontané
We received a warm greeting from the…
We received a warm greeting from the sales assistant, and were given room to browse without any fuss. We knew what we wanted, and the young lady was able to guide us with regards to price, availability, and any discounts available in the summer sale. The whole process of ordering was very smooth.
23 juin 2026
Avis spontané
Another purchase from The Cotswold…
Another purchase from The Cotswold Company.
Timely delivery and message updates on text of anticipated arrival.
Great guys put the tables together and the packaging all gone - so worth paying that bit extra… !
15 juin 2026
Excellent customer service
Leonora and the manageress were both excellent; polite, efficient and a pleasure deal with. Thank you
22 juin 2026
Avis spontané
Réponse de The Cotswold Company - Chelmsford
Good morning Andrew Hilton,
We're so glad our team was excellent, polite, efficient, and a pleasure to deal with. Thank you!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
The sales consultant ,was extremely …
The sales consultant ,was extremely professional and helpful ,extremely polite.
19 juin 2026
Avis spontané
Extremely helpful staff.
17 juin 2026
Avis spontané
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