The Cotswold Company - Norwich Avis 

63
TrustScore 5 sur 5

4,8

Riverside Road 61, NR1 1SR Norwich, England, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Rob and the team at the Norwich store were really fantastic and were really kind to our two grandaughters while we were choosing our furniture. Marlon and Damian delivered our sideboard this morning... Voir plus

Noté 3 sur 5 étoiles

The products are beautiful but the service wasn’t good. Staff busy chatting to one another & not friendly. When we approached the till with a lot of products a male staff member said ‘oh we’re busy h... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Our delivery team Ryan & Bernard were absolutely lovely guys. Very efficient, super friendly, polite and respectful. They unpacked, handled everything and carefully dealt with all the packaging and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Cotswold listened to our request to ensure table and chairs colour matched, as they were sent on different shipments. Helpful and friendly in-store service to provide exactly what we needed. Very ple... Voir plus


À propos de l'entreprise

  1. Magasin de meubles de chambre à coucher
  2. Magasin de meubles
  3. Magasin de meubles de salon

Écrit par l'entreprise

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Écrit par l'entreprise

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Coordonnées de contact

  • Riverside Road 61, NR1 1SR, Norwich, England, Royaume-Uni

  • 01603 697952

4,8

Excellent

TrustScore 5 sur 5

63 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,8

Tous les avis

(63)

5 341 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Kept me informed of delivery times were…

Kept me informed of delivery times were very considerate when I asked for the sofas to be put in appropriate areas.Names of the men wereAsher and Rich. And would definitely use again.

11 mai 2026
Avis spontané
Logo de The Cotswold Company - Norwich

Réponse de The Cotswold Company - Norwich

Good morning Susan Kett,

We're happy to hear that you were informed of delivery times and that our team placed your sofas in the areas you requested. We appreciate your positive feedback and are glad you enjoyed your experience.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Noté 5 sur 5 étoiles

Bernard and Ryan. Fabulous

Delivery today from Bernard and Ryan was a joy. Lovely friendly and respectful of my home to ensuring nothing was damaged whilst exchanging and delivering a new free standing larder.

15 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Happy from start to finish putting the…

Happy from start to finish putting the customer first.
Mathew and Courtney arrived in the slotted time for delivery, very polite and friendly.

9 avril 2026
Avis spontané
Logo de The Cotswold Company - Norwich

Réponse de The Cotswold Company - Norwich

Good afternoon Julie Stewart,

We're happy to hear that you had a positive experience and that our team was punctual, polite, and friendly. Thank you for taking the time to share your feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Noté 5 sur 5 étoiles

Friendly professional service with a smile

Our delivery team Ryan & Bernard were absolutely lovely guys. Very efficient, super friendly, polite and respectful. They unpacked, handled everything and carefully dealt with all the packaging and removed every last piece and took it away with them.
Even when holding a heavy piece of furniture they asked if shoes should be removed before entering the house.
Our item was damaged which was no reflection on them, they were attentive and super helpful. Lovely professional service, thanks guys.

27 mars 2026
Avis spontané
Logo de The Cotswold Company - Norwich

Réponse de The Cotswold Company - Norwich

Good morning Jules,

We're happy to hear the delivery team was efficient, friendly, and respectful. We appreciate that they handled everything carefully and removed all packaging. We acknowledge that the item was damaged and that they were attentive and helpful. Thanks for your feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Noté 5 sur 5 étoiles

Good communication and easy to deal…

Good communication and easy to deal with. It was easy to get in touch about the order and staff were very helpful. Furniture delivered on schedule. Finally, Matthew and Courtney were polite and careful when bringing the furniture into the bedroom.

16 mars 2026
Avis spontané
Logo de The Cotswold Company - Norwich

Réponse de The Cotswold Company - Norwich

Good morning Asif,

We're happy to hear that our communication was effective and that our staff were helpful. It's great that the furniture was delivered on schedule and that the delivery team were polite and careful. Thank you!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Noté 5 sur 5 étoiles

Bookcase delivery

We just had Sam & Igors deliver our bookcase. Super friendly and very careful and considerate. They offered to unpack and put the bookcase just where we wanted it. Top job lads! Thank you

13 mars 2026
Avis spontané
Logo de The Cotswold Company - Norwich

Réponse de The Cotswold Company - Norwich

Good afternoon Stanley Chelchowski,

We're happy the delivery team was super friendly, careful, and considerate. It's great that they offered to unpack and place the bookcase where you wanted it. We appreciate your feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Noté 5 sur 5 étoiles

Purchased a double bed with install

Purchased a double bed with install. We had Piotr & Maciey, both were every polite, tidy and done a great job.

Would recommend.

10 mars 2026
Avis spontané
Logo de The Cotswold Company - Norwich

Réponse de The Cotswold Company - Norwich

Good afternoon Kirstie Barber,

We're happy to hear that you had a positive experience with your double bed installation. We appreciate your recommendation and are glad the team was polite, tidy, and did a great job!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Noté 5 sur 5 étoiles

Really pleased with my purchases

Really pleased with my purchases, and the customer service from the Norwich store and the delivery drivers Dani and Nahim today.
I would recommend this brand to others for home furnishings. Well done as this level of great service doesn’t happen often.

6 mars 2026
Avis spontané
Logo de The Cotswold Company - Norwich

Réponse de The Cotswold Company - Norwich

Good morning Emily Price,

We're pleased you're happy with your purchases and the service from our store and delivery drivers. We appreciate your recommendation and are glad this level of service made a positive impact.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Noté 5 sur 5 étoiles

Norwich outlet excellence

Today I visited the Norwich outlet. My first visit but won’t be the last.
The staff were so helpful and friendly made the time I spent there enjoyable.
The items of furniture I purchased from the outlet were excellent quality and a very good price.
I highly recommend anyone looking for quality furniture and home accessories at a good price to pay a visit

27 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Great service

Good, prompt response to my enquirey to Rob in the showroom who emailed me back the assembly instructions for a bed we were considering buying. We then emailed Rob to confirm our requirement to which he then raised our order, sent us a payment link and confirmed the delivery for three days later.

21 février 2026
Avis spontané
Logo de The Cotswold Company - Norwich

Réponse de The Cotswold Company - Norwich

Good afternoon Andrew Thorne,

We're happy to hear that you received a prompt and helpful response. We appreciate your feedback regarding the ordering and delivery process. Thank you for sharing your positive experience!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Noté 5 sur 5 étoiles

The delivery men Asher & Richard kept…

The delivery men Asher & Richard kept me up to date of when my Wardrobe etc were going to be delivered. They were very respectful of my home, and put the furniture in the rooms of my choice. Thank you.

4 février 2026
Logo de The Cotswold Company - Norwich

Réponse de The Cotswold Company - Norwich

Good afternoon Denise Grimes,

We're happy to hear that our team kept you informed about your delivery. We appreciate your mentioning their respect for your home and placement of furniture. Thank you for your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Noté 5 sur 5 étoiles

Fred and Abel

Fred and Abel, arrived spot on the forecast time, brought the furniture into the house, un packed it for me and took away all the packaging.
They are good guys.

11 février 2026
Avis spontané
Logo de The Cotswold Company - Norwich

Réponse de The Cotswold Company - Norwich

Good afternoon Veronica Mead,

We're happy to hear that the delivery went smoothly and that the team was helpful with unpacking and removing the packaging. Thank you for your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

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