The Cotswold Company - Stow-on-the-Wold Avis 

310
TrustScore 5 sur 5

4,8

Sheep Street, GL54 1HQ Stow-on-the-Wold, England, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Ordered a bed and some bedside tables, and was impressed by the quality and the service. Shop staff were friendly, the quality of the items is good and where assembly was needed it was straightforward... Voir plus

Noté 5 sur 5 étoiles

After visiting the store a couple of weeks ago we decided to return an order instore rather on the online because the staff was so helpful. They were really knowledgeable and talked us through the wh... Voir plus

Noté 4 sur 5 étoiles

The products and delivery were very good. Unfortunately we discovered two chairs with serious cracks on the inside of the feet (not immediately apparent). On the plus side they were replaced fairly... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Saffron was very helpful and answered all our questions. Made the whole experience a pleasure and was quite happy to place an order with her. It's nice to go into a shop and feel welcome with staff th... Voir plus


À propos de l'entreprise

  1. Magasin de meubles de chambre à coucher
  2. Magasin de meubles
  3. Magasin de meubles de salon

Écrit par l'entreprise

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Écrit par l'entreprise

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Coordonnées de contact

  • Sheep Street, GL54 1HQ, Stow-on-the-Wold, England, Royaume-Uni

  • 01451 828 185

4,8

Excellent

TrustScore 5 sur 5

310 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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Comment cette entreprise utilise Trustpilot

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4,8

Tous les avis

(310)

5 341 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Good quality, great service

Ordered a bed and some bedside tables, and was impressed by the quality and the service. Shop staff were friendly, the quality of the items is good and where assembly was needed it was straightforward, and Graeme and Siu-pai did a good job of getting a large bed frame up some narrow stairs (and very politely took their shoes off while doing so, which was much appreciated!)

28 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Friendly, reliable service, highly recommended

Very friendly service from the gentleman in the Stow-on-the-Wold store, rang ahead to check they’d got the items we wanted to view, and made our order there and then - being sure to pay for delivery to an upstairs room. We were given a delivery date and the items arrived very quickly, all the packaging taken away, Very happy with the look and quality. About to make another purchase with them to update another room. Lovely store in a beautiful location, lots of stock, worth a visit.

19 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

I had gone in at the weekend to look at…

I had gone in at the weekend to look at the beds. It was our first bed that we have bought together and so it was very important decision. After looking online in detail as well we decided on the super king ottoman Churchill bed. Online when I had look a few days the bed was £100 cheaper. But it was no longer in the August sale. I asked if there was any discount for blue light card or local people. But no. I asked to pay part cash (money from our wedding) and part card (as it was now more money than I expected) and was told he would prefer card.

28 août 2026
Avis spontané
Logo de The Cotswold Company - Stow-on-the-Wold

Réponse de The Cotswold Company - Stow-on-the-Wold

Good morning Char Hamer,

Thank you for taking the time to share this, and I'm sorry your visit didn't match the experience we'd want you to have.

I'm sorry to hear your experience didn't reflect the standard we aim for. I'd like to look into this properly on our end, so could you please pop over your contact number or email address? Once I have these, I'll be able to follow up directly and get to the bottom of both the pricing and payment questions you've raised.

Thank you again for your patience.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Noté 5 sur 5 étoiles

Lovely customer service

Lovely customer service, friendly and approachable staff. Beautifully dressed store to show all their furniture ranges.

22 août 2026
Noté 5 sur 5 étoiles

Amazing staff

After visiting the store a couple of weeks ago we decided to return an order instore rather on the online because the staff was so helpful. They were really knowledgeable and talked us through the whole process of delivery and options as we were little worried because we’re waiting on exchange for our house so nothing was set in stone yet.
Jo in the stow on the wold store was excellent.

22 août 2026
Avis spontané
Noté 4 sur 5 étoiles

The products and delivery were very…

The products and delivery were very good.
Unfortunately we discovered two chairs with serious cracks on the inside of the feet (not immediately apparent). On the plus side they were replaced fairly promptly without any argument but it does suggest their quality control leaves something to be desired. Otherwise it would have been 5 stars!

18 mai 2026
Logo de The Cotswold Company - Stow-on-the-Wold

Réponse de The Cotswold Company - Stow-on-the-Wold

Updated 26/8/26

Good afternoon Robert,

Thank you for your feedback, and we're sorry your initial experience fell short of what we'd want for you. We're glad we were able to work together to reach a resolution, and we appreciate your patience while we sorted this out. Please don't hesitate to get in touch if you need anything further.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

**************************************************

Good afternoon Robert,

Thank you for taking the time to share your feedback regarding your recent purchase. We’re pleased to hear that the delivery itself went smoothly.

We are, however, very sorry that two of the chairs arrived with defects, although we are pleased to hear that this was resolved promptly.

A member of our Customer Care Team will review your account and ensure the relevant departments are made aware of the issues you experienced. We hope this will help us to prevent similar issues from occurring in the future.

We will also get in touch with you directly.

Kindest regards
Rosie Annison - Senior Customer Care Advisor

Noté 5 sur 5 étoiles

Excellent service from Gary & Jake

Gary & Jake were very polite & helpful. They explained what they were going to do clearly, assembled & placed the larder & wardrobe exactly where we wanted them and then explained what we had to do to attach the knobs.

18 août 2026
Avis spontané
Logo de The Cotswold Company - Stow-on-the-Wold

Réponse de The Cotswold Company - Stow-on-the-Wold

Good afternoon Roger Burrage,

We're so pleased to hear that our delivery team was polite and helpful. It's wonderful that they clearly explained the process, assembled and placed your items exactly where you wanted them, and provided instructions for the final touches. Thank you for your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Noté 5 sur 5 étoiles

Lovely display of items

Lovely display of items. Very helpful staff - well done Deborah.

15 août 2026
Avis spontané
Logo de The Cotswold Company - Stow-on-the-Wold

Réponse de The Cotswold Company - Stow-on-the-Wold

Good afternoon Mr Andrew Dunkerley,

We're so glad you enjoyed the display of items and found our staff to be very helpful. We appreciate you sharing your positive experience!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Noté 5 sur 5 étoiles

The Cotswold Shop, Stow on the Wold

Saffron was very helpful and answered all our questions. Made the whole experience a pleasure and was quite happy to place an order with her. It's nice to go into a shop and feel welcome with staff that are willing to help. Will defiantly be going back when we need to purchase other products.

10 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Graeme and Jordan were efficient and…

Graeme and Jordan were efficient and friendly. They assembled the furniture quickly, checked it carefully and gave me some useful advice.

4 août 2026
Avis spontané
Logo de The Cotswold Company - Stow-on-the-Wold

Réponse de The Cotswold Company - Stow-on-the-Wold

Good afternoon Kim Wilson,

We're so pleased to hear that our team members were efficient and friendly. It's wonderful that they assembled your furniture quickly, checked it carefully, and provided useful advice. Thank you for your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Noté 5 sur 5 étoiles

Excellent products and delivery

Excellent products and delivery - Many thanks

29 juillet 2026
Logo de The Cotswold Company - Stow-on-the-Wold

Réponse de The Cotswold Company - Stow-on-the-Wold

Good Afternoon Mr Cox,

We're so happy to hear you enjoyed our products and delivery! Thank you for your kind words.

Kindest regards
Rosie Annison - Senior Customer Care Advisor

Noté 5 sur 5 étoiles

Great delivery by Nick and Raj who…

Great delivery by Nick and Raj who assembled the furniture brilliantly. Very polite and knew what to do. Great, thank you

31 juillet 2026
Avis spontané
Logo de The Cotswold Company - Stow-on-the-Wold

Réponse de The Cotswold Company - Stow-on-the-Wold

Good afternoon Marie,

We're so pleased to hear our delivery team assembled your furniture brilliantly and were very polite. Thank you for your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

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