Ordered a bed and some bedside tables, and was impressed by the quality and the service. Shop staff were friendly, the quality of the items is good and where assembly was needed it was straightforward... Voir plus
Établissement
Changer d'établissementSheep Street, GL54 1HQ Stow-on-the-Wold, England, GB
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Lisez les avis des autres
After visiting the store a couple of weeks ago we decided to return an order instore rather on the online because the staff was so helpful. They were really knowledgeable and talked us through the wh... Voir plus
L'entreprise a répondu
The products and delivery were very good. Unfortunately we discovered two chairs with serious cracks on the inside of the feet (not immediately apparent). On the plus side they were replaced fairly... Voir plus
L'entreprise a répondu
Saffron was very helpful and answered all our questions. Made the whole experience a pleasure and was quite happy to place an order with her. It's nice to go into a shop and feel welcome with staff th... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Écrit par l'entreprise
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Coordonnées de contact
Sheep Street, GL54 1HQ, Stow-on-the-Wold, England, Royaume-Uni
- 01451 828 185
4,8
Excellent
312 avis
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Great product
Great product. Supportive efficient delivery. Not cheap, but not megabucks. Built to last (replacing an armchair bought at the same time as a previous Cotswold purchase - the Cotswold one is still great, and almost identical fabric - the other non Cotswold one had disintegrated with identical heavy use…)
24 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Nick and Raj were polite and friendly
Nick and Raj were polite and friendly, organised and efficient.
Thank you 👍 great job .
30 juillet 2026
Avis spontané
Réponse de The Cotswold Company - Stow-on-the-Wold
Good afternoon Mr J AIREY,
We're so glad to hear that our team members were polite, friendly, organised, and efficient. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Helpful, knowledgeable and professional
Paul from Stow on the Wold was so helpful and attentive, yet not in the least 'pushy'. He took time to understand our needs and provided some very helpful advice around Sofa options and other items of furniture we ordered. We left knowing he would have everything in hand with our pending delivery. A great shopping experience. Thank you!
28 juillet 2026
Avis spontané
Réponse de The Cotswold Company - Stow-on-the-Wold
Good afternoon Mr. P, Chipping Norton,
We are so pleased to hear about your positive shopping experience. It's wonderful to know that our team member was helpful and took the time to understand your needs, providing valuable advice. We're glad you left feeling confident about your pending delivery. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
The service was second extremely good
The service was second extremely good, and the products looked to be well made.
22 juillet 2026
Avis spontané
Attractive but small capacity
Design of the Chantilly 7 drawer chest is attractive. The capacity of it is disappointing.
8 juillet 2026
Réponse de The Cotswold Company - Stow-on-the-Wold
Updated 31/7/26
Good afternoon Max Frost,
We have made several attempts to get in touch with you to discuss this matter further and work towards a resolution together, unfortunately, without success. If you would still like to talk things through, please don't hesitate to contact us directly, and we would be more than happy to help.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
*************************************
Good morning Max Frost,
Thank you for taking the time to leave a review, and for your kind words about the design of the Chantilly 7 drawer chest.
I'm sorry to hear the capacity has been a bit disappointing for you. I wanted to let you know that we do offer a 30-day returns policy from the date of delivery, so if the chest of drawers isn't suitable, we're happy to help. We could amend your order to a different unit or range, with any price difference either paid or refunded, or we can arrange to collect the chest of drawers and issue a refund, minus a returns fee (this varies depending on the weight of the item being returned).
I shall be in touch with you further to discuss this and see how you'd like to proceed.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great delivery service and great…
Great delivery service and great product - the delivery team were very polite and efficient. I love the new furniture - we’ve bought from Cotswold Co many times and they never disappoint.
16 juillet 2026
Avis spontané
Well made stylish furniture
Well made stylish furniture, great instore experience and follow up customer service on the telephone. Excellent delivery from Siu-Pai and Jordan. Delivered the furniture to the room on a hot summer evening. A great result.
15 juillet 2026
Avis spontané
Réponse de The Cotswold Company - Stow-on-the-Wold
Good afternoon Customer,
We're delighted to hear that you found our furniture well-made and stylish. It's wonderful that your in-store experience and telephone customer service were excellent. We appreciate your positive feedback on the delivery team, especially given the hot weather.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Faultless delivery.
I was kept notified of the time of delivery and they were Prompt, courteous, checked to see and place the sofa just rightFaultless job. I love my sofa.
Very professional service from Gary and Jake. Thank you.
15 juillet 2026
Avis spontané
Réponse de The Cotswold Company - Stow-on-the-Wold
Good afternoon Alisonbarnes,
We're so pleased you're happy with your new sofa! It's wonderful to hear that our delivery team was prompt, courteous, and provided such professional service. Thank you for your kind words.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Well laid out , presentation of items superb
Well laid out store with plenty of displays for choice. Very helpful and polite staff. Salesman Mark very good.
10 juillet 2026
Avis spontané
Réponse de The Cotswold Company - Stow-on-the-Wold
Good afternoon Christopher Brown,
We're so pleased to hear you found our store well laid out with plenty of displays. We're especially glad our team was helpful and polite. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Cotswold Furniture Delivery…
Siu-Pai and Derrick were very polite and did an excellent job delivering our furniture.
Everything was checked and put in the correct place. They were conscientious and took great care with our furniture.
They were a pleasure to deal with
9 juillet 2026
Avis spontané
Réponse de The Cotswold Company - Stow-on-the-Wold
Good afternoon Barry and Kirstin,
We're so pleased to hear our delivery team was polite and did an excellent job with your furniture. It's wonderful that everything was checked and placed correctly, and that they were conscientious. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Really lovely delivery men
Really lovely delivery men. Very professional and couldn’t do enough
10 juillet 2026
Avis spontané
We had our delivery 6836669
We had our delivery 6836669, this was put up by kain and Adam, very pleased would highly recommend them
7 juillet 2026
Avis spontané
Réponse de The Cotswold Company - Stow-on-the-Wold
Good afternoon Kathryn Whitehouse,
We're delighted to hear that you were very pleased with the assembly service provided. It's wonderful to know that you would highly recommend our team. Thank you for your positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Siu Pai and Derek were so careful when…
Siu Pai and Derek were so careful when delivering our sofas and were both charming and professional. I love all the furniture from The Cotswold Company, but I also appreciate the quality of the delivery staff. Ten out of ten from me!
3 juillet 2026
Avis spontané
Réponse de The Cotswold Company - Stow-on-the-Wold
Good afternoon Mrs Sarah Spencer,
We're so pleased to hear that your sofas were delivered with such care and that our delivery team was both charming and professional. We appreciate your kind words about the quality of our furniture and our delivery staff.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Really helpful in store and then…
Really helpful in store and then sorting the order over the phone a couple of days later
2 juillet 2026
Avis spontané
Lovely furniture delivered with care…
Lovely furniture delivered with care and professionalism as always.
25 juin 2026
Beautiful store in the old inn
Beautiful store in the old inn, friendly helpful staff &convenient parking. Excellent quality and beautiful products and choice as always. We always spend ages in the store deciding which pieces to buy.
1 juillet 2026
Avis spontané
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