Coultercadillacphoenix Avis 

The issues I brought in for inspection were not adequately addressed. I left the service center feeling like my concerns were brushed off. On top of that, the communication was lacking; I didn’t receive timely updates on the progress of my vehicle, which left me feeling frustrated and in the dark.

Overall, I expected a lot more from a service team, especially with a relatively new vehicle. I hope they can improve their customer service and attention to detail in the future, as I would love to see the potential of my Encore GX truly realized.I recently purchased an Encore GX with just over 30,000 miles, and I have to say, my experience with the service has been quite disappointing. From the moment I arrived, the staff seemed uninterested and overwhelmed. It took ages for someone to assist me, and when they finally did, I felt rushed and not valued as a customer.

The issues I brought in for inspection were not adequately addressed. I left the service center feeling like my concerns were brushed off. On top of that, the communication was lacking; I didn’t receive timely updates on the progress of my vehicle, which left me feeling frustrated and in the dark.

erall, I expected a lot more from Ova service team, especially with a relatively nesw vehicle. I hope they can improve their customer service and attention to detail in the future, as I would love to see the potential of my Encore GX truly realized.mile for $21,000. After a week of driving, I noticed a noise emanating from the front tire on the driver's side. Consequently, I took it to Coulter and left it there; the attendant assured me they would call once the technician's report was ready. It took a week to get the report, which indicated that the turbo on the turbosupercharger needed replacement. Fortunately, the Buick was covered by an extended warranty, so Coulter proceeded with the repairs. From mid-April 2024 until July, I was provided with a loaner car by Coulter. However, after the service, the check engine light remained on, and the popping noise persisted.

ook my GMC here for service on 3/7/24 because a message appeared that stated Reduced Engine Power and the service engine light came on. They advised of a total of approx $1100 to fix my vehicle. Picked it up 3/12/24, paid, drove away less than 10 minutes down the road white smoke appears, i turn back around and take it right back. The attendant i was working with Allan has me wait while they have someone re-check it, he comes back in about 15 mins saying "bad news" something about a piston and overall i need a new engine, after i just literally paid over 1k for a supposedly fixed car. AVOID THIS GMC SERVICE CENTER AT ALL COSTS!!!!