Countdown Avis 

Since Countdown NZ began selling Woolworths brand goods what little quality rep Countdown had has gone.
I purchased a tray of chicken nibbles against my better judgement and it was rubbish. Instead of usual skin on wings and legs the pack was entirely unidentifiable lumps of chicken that looked like a chook that had been trimmed by an axe murderer.

Woolworth is renowned in Aus for sourcing bulk fresh and processed food from any supplier willing to supply at WW price regardless of quality and like all introduced pests it's now in NZ.
Expat Aussie in Tauranga

I went to Kelvin Grove PN supermarket at about 8pm last night to do full weekly shop. When I arrived at the checkout, there was not one checkout open and I had no choice but to use the self serve checkout. There was a time in the not too distant past that one could not use the self serve checkout to do large shop. I set up my bags and machine beeped and needed assistance. I scanned milk and it beeped again. The very nice young employee did assist and when I vented my frustration about the poor service, he offered to assist. I suggested he do the lot and stood back. He was very good, helpful and polite and he continued to scan my shopping. HOWEVER, I did feel obliged to point out to him that the service was extremely poor, self scanning a fully trolley is not easy and, bearing in mind the cost of groceries (not to mention the expensive fruit that when you get home is half rotten) together with the massive profit made by the supermarket, I did point out to him, very clearly how annoyed I was that at least one teller was not on duty to assist. Surely Countdown/Woolworths with the profits they have can afford ONE person on the checkout to scan groceries through at not so busy times.

Cant wait for ALDI SUPER MARKETS

I’m very disappointed that the bakery no longer supplies Wholemeal and Grain bread (Wholemeal flour 90%) a very healthy option. The alternative appears to be Wholemeal bread which only contains 45%Wholemeal flour, which is less than some other brands. This is a step backwards and is it a reflection of other products that Woolworths will now be supplying. Clearly not interested in providing affordable healthy options.

Service is terrible!!! Standing at the lotto counter while the staff member completely ignores me until they deem themselves ready to serve me.
Incentive to shop and Pak n Save when Auckland.
Poor service and overpriced compared with Pak n Save!

Avoid Countdown RedwoodTown! Their 'customer service' is absolutely TOXIC!
Rude, unhelpful, generally make the customer feel like an unwanted burden.
God help you if you're disabled and not able to use the self checkout - they sure won't.
Maybe customers can unload the truck too in future?
AVOID!!!

Normally love the garlic bread from countdown 😋as it's 😋 ...instead I

Tired of getting bad food! Countdown Dargaville is a bloody disgrace! I feel for the staff here who are always ran off their feet, they try so hard even though they are always understaffed. They are very caring and friendly but clearly there are issues with the franchise owners and how they just take the people of Dargaville for granted who have no other options to buy groceries apart from a small superette. So far in the last 18 months. I have had an exploding pumpkin, slimy beans, stale bagged salad, Pork that was covered in black hairs and reeked, 3 lots of mouldy cheese and yesterday fish stinking of amonia. Where I realize that they have a refund policy it does not make up for the time driving back to the store nor the fuel used especially if one lives 15 klm away! Yesterday there was not a skerrig of any bakery products as they had no baker available and again a whole section of freezers broken down. Come Christmas, the people of Dargaville scramble to get goods as Coundown don't plan for the extra traffic due to the traveller's coming through. This particular store has an issue with the food storage proceedures and staff shortages and it certainly is not being addressed. Let's hope that one day, the overseas rivals such as Aldi manage to break the duopoly we now have and enter NZ, our groceries would be 40 percent cheaper! In as far as Countdown spending millions just to change their name,. a dam disgrace when so many are suffering with extortional prices. Just remember that during Covid they lost NOTHING. Infact themselves and New World had a complete united monopoly with the small butchers, vegie shops and other retailers who sold food locked out of opening!
Shame on this government for doing that and shame on you for putting share holders infront if the people!!

Went to Countdown Botany yesterday 7/09/23, as I walked in there's a bin with RASPBERRY TRIFLE in it, it looked yum so I bought a container. I gave some to my granddaughter 7years old and to my daughter 8 months pregnant , they both took a spoonful and spat it out, I said what's wrong they said taste it, omg, the sugar content was so high, it was like the chystals of some sort had not dissolved, I could grind them between my teeth, absolutely disgusting, first time I had to complain. Other than that I love Countdown Botany.

wide isles that you can pass on ,well laid out , however need more checkout operaters on Tuesdays

Countdown Hornby. Lady at the till checkout annoyed that I showed up, braking the conversation she was having with another staff member. My goods was simply piled up not packed in bags I asked for at the start. I packed my own bags and trolley whilst other customers was waiting getting anoyed. Thought that Pack and Save was where you do your own packing and thats fine by me as Pack and Save is set up for that. Guess I will go to New World in the future as I have found their staff to be always professional.and helpfull. Not lazy and obviously annoyed when they need to do what they are there for. Quality of the goods also not what to used to be.

Priced criminally high compared to Asian grocers and PaknSave, averaging 30% higher or more. Shocking! We Kiwis are so gullible, and they are not even locally NZ owned. Foreigner.

Your loyalty card, the one card, why on Gods green earth can I pay for my groceries by tapping my phone at the terminal , but have to have the physical card to get the rewards and or discount? Why can’t we scan it from Stocard like ALL other stores? Maybe don’t spend $400m on rebranding, get your card right first!!

I went to countdown Bayfair to get some fish the counter had some snapper fillets but were priced as salmon fillets.i tried to explain to the girl behind the counter that they were snapper not salmon but she could only point at the price tag so I gave up and took the snapper/salmon fillets for $49/kg. Not very good to have people who do not know the product they are selling

Every Monday, I like to check what specials are on my countdown app for the whole week. Usually, I try to get discount food on Monday morning.

This week, I saw Watties snack meals, usually $5 per box, but this week they were only $2.90 per box, so I got them on Monday, but then I went back again on Tuesday morning and Wednesday morning, and the shelves in the freezer were empty for Watties snack meals as the previous day, and it seems the employees didn't top up the stock on the special items.especially when the food products have a big discount.

Why's that? It seems like misleading advertising. It's only halfway through the week, but there's nothing on the shelf in the freezer for discounted frozen food, as advertised on the countdown app (price valid till Sunday, August 6, 2023).

It's so disappointing 😔☹️😞. What's the point of putting the item on special in the countdown app while there's no stock, even at the beginning of the week? Is it fair for customers who try to cut down on food costs by keeping an eye on app when there's nothing on the shelves? It happened often in the countdown Metro Auckland.

Dear manager, please help to solve this matter, so customers will be happy with the promise on countdown app. Thank you.

Uselly the staff at this countdown are good. But on Wednesday my daughter bought her groceries. The till operator chatted too her friend the whole time. She closed her till and walked away too chat with the other group of workers WHILE she was packing her own stuff! Disgusting!
I too previously waited at the self checkout for help , while the young staff sat on the silver railings chatting in a big group. What happened too this Countdown!!!!!

Great prices, great deals and fresh food.
Food labels visible, nice customer service and support.

Disgusting customer service from duty manager ‘PT’. His belittling and humiliation of a customer was totally unacceptable.
-Countdown Petone

This is a lovely store and could be much better.
It is not except-able to have to check sell by dates and best before dates of products as you shop! I have been stung a few times with out of date/ short dated products. This time it was a tin of boss ice coffee. BBF date tomorrow ‘ wow a full day !!!
This is not good management and stock rotation. I won’t be eager to grocery shop here again.

Sometimes I shop at Countdown Northcote but on Saturday 08 July 2023 around 5pm ridiculous long queues, this place need to be investigated. This place is poorly managed. The staff Kim, Mel, LuLu, Sue and more staff which I don’t remember their name generally are nice and friendly.
I feel for the poor staff, they were forced to work hard under pressure of short staff. No self checkout(s). The whole store only 2 checkouts were opened, the operator and the duty person. I saw people walked out (stealing). I stood in the queue about 5-10minutes waiting. The man operator I think his name is Ryan deserve a good reward.