Countrywide Tax & Trust Avis 

I would like to commend Chad in the Probate office for his exceptional, emotional sensitivity, professionalism and efficiency when dealing wuth my late husband's WIll and wishes.
At a time of great personal distress. I could not imagine a more sensitive human being to have with us, explaining & dealing with extremely efficiently, the very stressful financial practicalities following the death of a loved one.

I recently had reason to contact Chad, 9 years after my husband's death and he remembered our family & once again he understood immediately & resolved quickly an issue that had arisen.
Countrywide are very lucky to have such an outstanding employee.

Clear, practical advice and great support, patience and understanding from Holly and Robin in guiding me through the whole Trust process and related documentation following the sad loss of my wife last year.

My recent experience was through emails which were always written politely and answered promptly which is what I appreciated very much.

Daniel in the Trusts department has been very helpful and prompt in dealing with my husband's Trust. It has been a straightforward and easy to manage process for me which I very much appreciate. Thank you.

The Team conducted a 10 year anniversary audit on our trusts earlier this year, and there were occasions when my wife and I needed to ask some questions as the audit progressed. These were always dealt with promptly and professionally with clear explanations provided. The Customer Service throughout was excellent, very helpful and pleasant.

I spoke to 2 wonderful staff members by phone, Julie and Amanda from the Admin Team, regarding my request for documents re: LPA for my Mother. She banks with 2 financial organisations and they both requested these documents and to be registered ASAP. I called the company, CTTC Ltd, on a few occasions and the service I received was second to none. I have severe memory and cognitive health issues and they were both very patient, professional, friendly and informative. Amanda helped me immensely as I needed to have another certified copy of a document but I couldn't remember the details I'd previously wrote in my original request. I was feeling very stressed and agitated but she was so kind and patient and sent me my original letter by email and highlighted the paragraph that I needed to change to reflect my new request. She is an absolute star!
These ladies are a credit to the organisation and deserve recognition for their superb customer service!
100 out of 10 + a pay rise!

My firm has recently been using Countrywide's Trust Management team to assist with a widowed client. Sonbol in particular has been extremely helpful during this case and we were highly impressed by her manner when dealing with our client during a video call.
We are hoping to be able to instruct Sonbol to assist again on our next trust case.

I have had many clients liaise with Countrywide's Conveyancing Department and they have been brilliant- Chris Martin in particular has assisted with numerous cases and always kept me up to date on more complicated matters. Between Chris and Kam there’s always a helpful solution and the technical support is greatly appreciated.
Thank you Hardeep Gill

I have contacted the Projects Team on a number of occasions and the team have always responded quickly and in a friendly manner. Louise in particular has been very helpful, going above and beyond to answer my questions with super efficiency!

Having read many negative reviews, I felt anxious about dealing with Countrywide. However, my experiences have been very positive,
Vivienne from the Conveyancing Department has been nothing short of helpful,patient,understanding and very re assuring.Whenever I have telephoned to speak with her, she has answered the call immediately and if inconvenient for her to take my call at the time, she has without fail called me back.She answered all my questions and explained clearly anything of which I was not sure.
I must also point out that my son and I also had an on line meeting with Chad last July and we were very happy with his service.

Liam Hudson and his team at Countrywide tax and trust dealt with the probate of my late Aunts estate extremely professionally and took the Stress away from my Sister and myself. Getting back to me or if I had a problem Liam dealt with it straight away. Can’t recommend them enough

Had to contact Countrywide to request help with completing the Government Gateway form for the HMRC. Kajal was so patient and understanding to the point of calling me back three times as I didn’t have all the correct information. I was very grateful for all her patience and without it I know I wouldn’t have completed it correctly. Thank you.

I was very frustrated by the uploading system for my id however Anna helped me so much. She was very patient and it was rectified due to her help. I have given a three star to countrywide but Anna deserves five stars.

I had prompt replies to my emails and the video call for my ID check was very quick and successful. Thank you Kareena - your help was much appreciated.

We chose CTT following recommendations. They progressed our cousin's legacy from probate to house sale and were very easy to deal with, answered any queries quickly and helpfully and all beneficiaries have now received their inheritance.

You can only review what you find, and my contacts with Countrywide have been little short of brilliant. My issue was with trust documents that a previous advisor should have lodged with Countrywide but didn't. Sorting out took me to three different departments and all were very quick to respond, offered genuine and useful suggestions and generally went out of their way to help. I really can't, from my interactions, fault this company.

ID video call I received, the lady was very friendly and she made me feel at ease as the process has been very stressful for me since loosing my husband but I can’t praise the lady on the video call anymore.

The ID team were very professional but I wish they would give more feedback on the progress of my on going case

Completely let down by this company, made many mistakes from the start which cost us time and money, no replies to emails and when they do it takes weeks for them to answer, they dont explain anything properly in detail just fire over a lot of jargon to delay the process so we think the are doing something with our claim. They made a mistake on the land registry documents and blow me no reply to my sister email, i guess they have had our money - best part of £3000.
I would not recommend this company to any enemy, complete incompetence, their skills at dealing with grieving customers also needs looking at, no patience with me, zero respect. dont touch these people, a waste of money.
** UPDATE ** THE CASE IS CLOSED, WITH ERRORS I WILL NOT BE CONTACTING COUNTRYWIDE AGAIN FOR ANY REASON

Lovely interaction with Ana. She was extremely polite and professional.