Countrywide Tax & Trust Avis 

I was struggling to understand how to claim my trust and remove another trustee. On speaking with Agnes she asked to log on and she patiently and I do mean patiently walked me through the process. Exceptional customer service

Chloe was exceptionally helpful, fast response, clear communications

Sophie, Molly and the rest of the team at Countrywide were always very helpful and respectful whenever I contacted them, they genuinely came across as more than happy to help with my queries on the many times I 'phoned them. They answered all my questions clearly and I always received a quick response from them. Also, The online Teams Meeting was handled very professionally and they took the time to explain the process clearly and patiently. Thank you all.

Last week I signed into the Government Gateway to remove Countrywide Tax &Trust as a trustee. I spoke to Laura on the phone she was extremely helpful. She guided me through the process from start to finish and stayed on the phone for the duration. I am extremely grateful, as I doubt I could have completed the form without her expert knowledge, understanding and patience.

I have so far had limited communication with CTT but I phoned to obtain clarification concerning a person with no photo id. The two ladies I spoke to (on two separate occasions) were both friendly and efficient and the problem was solved satisfactorily.

Utterly incompetent. Never reply to emails, take forever to book meetings, don't do what they promise. Still waiting for documents following a meeting 6 months ago. Still waiting for a single document to be emailed to me which was promised 2 months ago. Call them and they are always in a meeting. Leave a message and they never call back. Spoke with a lawyer once and mentioned my parents were using them for their trusts. His reply was that he would never use them for his clients as they are completely useless. He wasn't wrong. Avoid them like the plague.

I work in Canada and had to prepare documents for an issue in the UK. Both countries have different standards and legal language, so I had many questions. I emailed back and forth with Ana over the course of a few days and she was incredibly patient and helpful throughout the process. I never felt anxious having to reach out to her when I needed extra clarification. Considering we have a 5 hour time difference, she was always prompt with her replies as well.

Trying to transfer the property trusts to another house. Daniel and Aidan completed security very quickly. Technical team have sat on there hands and are causing the likelihood that we will lose the property that we wish to purchase.

The staff were great. I am very dyslexic, and Ana was so helpful and willing to go over and over again, explaining what I needed to do. Thank you all for your help.

It was a difficult time following the passing of my parents but it was very helpful to have the support of Chad and Paris at CTT. Their advice and help with handling my parents' affairs meant the process of sorting their accounts and other finances was made easier. They were always prompt with replies to any queries and handled matters in a very professional and friendly way.

Personally I would avoid at all costs based on my experience. Needed a face to face 'virtual' meeting but took 3 months based on their availability. Generally very slow and unresponsive, and seem to have a tendency to complicate things more than we thought necessary.

What a great experience with Caz and Hayley - ready to help, same day service and in-depth discussion, signed up without hesitation

Ana and George were fantastic, handled everything with professionalism from start to finish and were personal not making me feel like just a number. Would highly recommend Company.

A request was made to the Client ID team at Countrywide to assist me with verification of a client's ID when there was no photo ID available. Ana in the ID team organised this quickly and easily. The call came through at the appointed time on the agreed date and the process was made very easy for my client. Ana was exceptionally friendly and put the client at ease. Thank you.

I arranged along with my parents to set up a trust in 2010. To me it seemed very complex and to be truthful I didn't really understand it or how it should work.
My father died 2 years later and I spent time learning what was involved and how it worked. Contact was good and all questions were answered.
In 2020 my mum passed and the experience was rather different. Possibly because I like many am elderly myself . I like to speak to someone, ask questions, judge people's attitudes, build a relationship with a person you feel you can trust.
Internet, portals, passwords, I'd companies endless back and forth messages. It's not the world I grew up in and I often miss emails or part of emails as apparently I should have scrolled down !
I've recently been allocated Daniel Humphriss. What a breath of fresh air.
Ask a question....get an answer.
Ask it this morning ....get an answer this afternoon. Having set out my grievances when I first had contact with him he assured me he was available by phone should I want to use that vintage piece of equipment but to be fair he has been on my case chasing me and guiding me through the process so nothing has slipped or been missed.
Many thanks Daniel

Ana was both friendly and professional on our call today. Ana spoke clearly so Mum was able to hear and understand the conversation and explained what happens next. Have had a great experience using Countrywide, so long may that continue! Thank you

With regards to my personal Trust, I have been regularly corresponding with May (Kabyar) whom is the Trust Management Administrator for Countrywide Tax & Trust. I found May to be a very professional and proficient person who was excellent to deal with at all times. May always kept me informed throughout the entirety of the process and is an excellent communicator. It has been a pleasure corresponding with May - thank you for your excellent service. David Kelly.

Very efficient service from Daniel in the Trust Management Department. All of my numerous questions have been answered promptly and courteously, with suggestions for alternative options proactively offered.

This company has caused nothing but heartbreak and stress to an already bereft son. It is so hard to watch my husband ( who is very ill himself) try and wade through the minefield that is ‘The Countywide group’ .
When My mother-in-law passed away she really thought she had done the right thing by protecting her husband and sons. But sadly NO. The company will not discuss anything by phone unless they receive payment, I’m not talking a small payment either ! My father in law has dementia and is in a home, he has been assessed as being unable to deal with his financial obligations but even this is not acceptable by the company , even though this was done via an official channel, the company now want an assessment of his ability to handle the trust ! Erm …. Hello ? He is unable to name his sons, know what day it is let alone what he had for his dinner ! This company is causing nothing but distress, stress, heartache, headaches, to name but a few. I had to write this as I am so disgusted with the way my husband and his brother have been treated. This has been going on for two years and it’s just gone full circle. No closer to finding a resolution. We have a solicitor and even they are not getting anywhere. Please please please can the problems be dealt with so my husband and his brother can move on with their lives and care for their father. The last two years have been solely trying to talk to someone and where they , who are beneficiaries in the will, so they know how to move on with dealing with the trust.

My mother passed away 2 years ago and my dad is in a care home as he has late stage Alzheimer's . When COVID hit my parents put their house in trust. Now my brother and I, who are LPA's for my dad, cannot get Countrywide to talk to us because everything that is sent to them is not good enough to prove that my father is not of sound mind to be a trustee for the trust. This is despite proof he is unable to look after himself or his finances. We have had to pay a solicitor who hasn't had any luck either . All that is left is to pay for a private capability assessment and then pay the extortionate amount of money they want just for a facetime meeting. I am at my wits end.