Countrywide Hearing Avis 

Had a visit from Ian the audiologist from Slater Audiology yesterday .
Ian was very competent and after a hearing test my new hearing aid was fitted and is excellent.

Helpful and efficient and reassuring. Appointed audiologist excellent. Made recovery from losing a hearing aid as painless as possible

It was good that the audiologist visited my home and he was a very friendly man.

However I am expecting a ' like for like ' replacement and currently that has not been achieved. Countrywide promised I would get that , which my previous provider( The Hearing Centre had agreed to) The hearing aids I have been given appear to have no program for tinnitus, which I had with the other hearing aids. The audiologist said tinnitus programs were uncommon. This is not what I was led to believe previously. He is going to find more information for me.

I was not confident he really was fully up to date with my hearing aids and I worry he was more interested in handing them over giving basic instructions and leaving. This was what I was warned might happen with a ' online provider

Currently I am not sure I will get the after care I got from my previous provider and i am concerned I might have made the wrong choice in going with Countrywide

I was helping an elderly lady claim for a lost hearing aid. Niall could not have been more helpful and pleasant. I was extremely impressed with this company; they responded quickly and professionally and offer a fantastic service.

Other insurance companies would have much to learn from Countrywide Hearing!

Very impressed with Rita of ‘Sounds delightful’ . She gave me a thorough hearing test and examination. She explained the procedure well and I felt a very valued customer. She was able to answer all of my questions and made sure I understood. I just felt she really cared. A lovely friend lady and I can’t thank her enough for such an excellent service.

The lady who came to our house was very professional explained what she was doing set the app up tested my wife's hearing and adjusted the hearing aids to suit. Would definitely recommend

I made a claim on behalf of my mother who has dementia. Countrywide Hearing dealt with my insurance claim in a highly professional way. The staff were most pleasant, helpful and efficient. They took note of my requirements and kept me informed by phone every step of the way.
The appointed audiologist was both patient and understanding when dealing with my mother.

You are to be congratulated in employing a man of excellent integrity in Luke John who handled my claim in a professional and timely manner. Staff of this calibre can only enhance your reputation in the marketplace.

First class, prompt and professional service, Faultless . Excellent customer service.

Outstanding service at every point of contact. Impossible ro overstate just how helpful and efficient everyone has been from start to finish

Everyone was efficient, claim dealt with very promptly, within days of claim. Great service from all companies involved.

Chris at Countrywide was so professional and explained the procedure from first to last. The hearing aids are perfect.

Niall at Countrywide hearing was very helpful. Countrywide Hearing liaised with the insurance company & my husbands new hearing aids were fitted quickly.
Really impressed

The gentleman Niall Thomas that I spoke too regarding my cliam was just fantastic. His customer service skills was first class. He was so helpful from start to finish.

Countrywide were very prompt following on from an insurance claim for the loss of my hearing aids.
They called and were very knowledgeable and responsive. They advised me on the next steps and ensured I had my replacement aids in double quick time. Faultless. Excellent service.

The whole experience very professional

Husband lost hearing aids on holiday. Contacted insurance on return who then passed onto Countrywide. Absolutely brilliant service! From initial call from Polly everything was dealt with promptly, efficiently and hassle free. The appointed audiologist came to the house on time and was very thorough. Husband very happy - as am I, as I can stop shouting ( talking loudly). Calls from other Countrywide staff to check on progress and to make sure all well were very welcome. Cannot fault anything

I lost my hearing aid on holiday and contacted my insurers (Saga) when I returned home. They were marvellous - kind, competent and efficient. They passed me on to a lovely Countrywide audiologist called Ian who was absolutely excellent. He was so knowledgeable and professional and within a few days my new aids were fitted. What a superb service……
Thank you so much.