County Broadband Avis 2 680

try to contact them very poor no one returns your calls service very poor trying to contact them for 4 days

Quick response and completion by Donna Dixon saving us time and confusion.

Donna Dixon was the one person I got to actually speak to on phone and she really did go the extra mile. She listened to me, then gave an explanation, then actioned everything we were talking about.

Overall pretty poor. We frequently get issues with the phone snd the broadband. The help (service team) all too often just seem to be going through the motions and ask you to do the same old things over snd over. Basically telling you to reboot the box. I am pretty sick of it.

No broadband again do the whole evening- no updates since original message saying there was a problem, no replies to emails or phone calls
Service is really poor - I would not recommend

Can’t praise the help and assistance given to me firstly, by Lex and, then, Donna who had looked into the renewal of my contract and had offered suggestions in connection with my future requirements. Such a breath of fresh air to first, be able to discuss my situation with an actual person and secondly, who actually knows what they are talking about and know their subject and job thoroughly without being pushed from pillar to post!
Good job County Broadband, job well done and thanks Lex and Donna for your help and assistance, greatly appreciated!

VERY POOR SERVICE! We bought the top package and they still found it difficult to meet simple tasks.At some points we were getting 0.5mbps (NOT ACCEPTABLE) The first time setup equipment was outdated and overpriced.County broadband seemed to take advantage for anyone living in a rural area with no internet options.Not a good experience and will be voiding them in the future, if we could give less than one star we would,

I called County broadband today and the call was answered by Donna. After less than a minute or so the conversation ended when the line went dead. That was really frustrating because I’d waited to be connected as well and would have to queue again. I have to say, I said to myself, let’s see how good Donna is, let’s see if she calls me back. After about a minute, my mobile phone rang, it was Donna!! I really couldn’t believe it! Good Customer Services are rare these days, Donna went the extra mile, and beyond! Donna managed my inquiry fantastically, couldn’t have asked for better customer service, thank you Donna! Viv.

Hands down the worst internet provider I have ever had. We had to get our fibre originally through them because of where I live. The WiFi signal never worked you could sit directly in front of the router and still poor. Spoke to someone after a month and they said you have to buy signal boosters. So I cancelled near the end of my contract to go with another provider and as I'm still paid for the month would have thought I'd get internet for the month but they cut me off! So no TV and a very upset daughter as she couldn't play or watch TV . Stay away if you can

Company called unprompted to explain my fixed term broadband contract was due for renewal. I was offered a new contract at a reduced rate which was confirmed by email later the same day.

My service for the past year has been ok until i went to renew my contract. I was paying £28.99 for a year and i expected this to increase by 10%. The offer they gave me was to have a slower speed for £37.99 or a slightly faster speed for £43.99, WOW! Talk about inflation! So a year ago they drilled holes into my house, attached a cable to the outside of my house and now they want to massively inflate my payment. I would therefore NOT recommend this company.

Unreliable service for businesses. There is a disruption to the service every month without fail - meaning we have to cancel training services, have no access to our phone services and inevitably means lost income. When we manage to call County Broadband there is no answer for a very long time. Very poor service for a business and therefore unreliable. Would not recommend. Unfortunately there is no other provider in our rural area so we have no option but to tolerate it until our contract at current office expires.

Joshua was very helpful and my new contract was sorted out efficiently

I called County Broadband to renew my contract and Donna Dixon called me back to explain that my old contract was no longer available. She had, however, found me a new one, which was better than I am currently paying (out of contract). On acceptance, I immediately received a confirmation email. The whole process was quick and efficient.

Over the years that I’ve been with County Broadband, the support team has been extremely helpful and friendly and especially personalised .
every time I call up I’m always put through to somebody who is acting on my best interest and wants to get me the best help that is available.
During my transition period to true speed, the merging company with County Broadband, it has been extremely easy, especially with the help of Donna Dixon.
Thank you to all of those at County Broadband and I wish you all the best

We find that we are constantly having to contact County Broad Band as our internet is constantly well below what we are paying for when we do get a call back we are given different reasons why the broadband isn’t working for example we are using 2 different broadband and to turn off the one that is not County Broadband after some investigation it was because my neighbours network which was not County Broadband was interfering with County Broadband we wasn’t connected to our neighbours broadband cannot wait for our contract to end especially since they get funding when we signed up

Dealing with Donna Dixon was a pleasure. She was polite and extremely friendly, explaining things clearly and advising me on the best ways to overcome my concerns. I am happy to say that she answered my emails and phone calls promptly and always phoned me back at the promised time.

Really good customer service, from when I first called on Tuesday 24th Feb,with a query regarding the renewal of my contract and completion on Wednesday 25th Feb.
Donna Dixon has been so helpful, she has changed my contract and emailed it to me all completed and all within 24hrs.

Donna Dixon gave a clear upgrade choice. very supportive.

Joke of a company zero customer service take days and even weeks to get back to you, I switched back to sky near the end of my contract and they are even mucking that up I would avoid at all costs unless you like zero support and zero customer focus. Still waiting over a week for them to resolve my complaint.