Alex & Kyle were friendly, professional, clean and swift at their work. Communication was great. They very kindly accommodated my request for an earlier time slot if possible. Totally recommend. B... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Mark was lovely introduced himself explained what he was doing. Made sure internet was up and running before he left. Very polite to myself and chatted to my grandson while waiting to do final checks... Voir plus
L'entreprise a répondu
Fibre to the house all hooked up today ready for use when the router arrives. These 2 engineers ( Harry M and Jake ) arrived today and carried out a fast and very professional job. Explained everythin... Voir plus
L'entreprise a répondu
All good with fibre install. Communication prior to day of was good. On the day, Harry (m) turned up promptly, worked cleanly, was respectful and communicative. No issues encountered so wrapped up wi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
As a UK fibre network provider, we believe that high-speed broadband should be available for everyone. Our vision is to take fibre off the beaten track, providing fast, reliable connectivity with the best possible customer experience. So, we’re connecting homes and businesses in the cities and in the sticks – creating an affordable, optical fibre network which will last for generations.
Coordonnées de contact
NorthBank House, Siemens Road, M44 5AH, Irlam, MANCHESTER, Royaume-Uni
- 01612224040
- info@freedomfibre.com
- freedomfibre.com
4,4
Excellent
35 avis
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Alex & Kyle are a credit to the company.
Alex & Kyle were friendly, professional, clean and swift at their work. Communication was great. They very kindly accommodated my request for an earlier time slot if possible. Totally recommend. Both a credit to the company.
8 mai 2026
Avis spontané
Installation
Excellent install by Mark and Harry. Extensive work carried out quickly with very little disturbance. Neat install that works very well.
13 mars 2026
Avis spontané
Réponse de Freedom Fibre Ltd
Thank you for taking the time to share your experience! We’re so pleased to hear that Mark and Harry provided such excellent service.
Thank you for choosing Freedom Fibre — we appreciate your support!
The engineer, Mark, was brilliant.
The person who came out to this job, Mark, was excellent. He checked and changed the router and checked that everything was working fine before he left. He was friendly, polite, and actually knew what he was talking about.
23 février 2026
Avis spontané
Réponse de Freedom Fibre Ltd
Thank you for taking the time to share your experience! We’re so pleased to hear that Mark provided such excellent service and made sure everything was fully checked and working perfectly before he left.
Thank you for choosing Freedom Fibre — we appreciate your support!
Our engineer Mark was brilliant
Our engineer Mark was brilliant! Very friendly and professional throughout our installation :)
23 février 2026
Avis spontané
Réponse de Freedom Fibre Ltd
Thank you for your lovely feedback! We’re delighted to hear that Mark provided such a friendly and professional service throughout your installation.
And thank you for choosing Freedom Fibre — we appreciate your support!
Friendly efficient
Mark was lovely introduced himself explained what he was doing.
Made sure internet was up and running before he left. Very polite to myself and chatted to my grandson while waiting to do final checks. Would recommend 100%
18 février 2026
Avis spontané
Réponse de Freedom Fibre Ltd
Hi,
Thank you for your 100% recommendation! We're so pleased to hear that Mark provided such a polite, thorough, and friendly service. Ensuring everything is working perfectly before leaving is something we take pride in.
We truly appreciate your feedback and thank you again for choosing Freedom Fibre.
Thank you to Mark Cowley
Thank you to Mark Cowley. The engineer that carried out work at my property. I had a special request to route fibre optic cable to the upstairs room at the rear of my property. It would have been much easier to route to downstairs at front of property as this is where the pole was situation, however Mark understood my request and went above and beyond in meeting my request. The work was done to an excellent standard, he was professional and efficient and shown respect for my home. I couldn't ask for better service from an engineer. The guy deserves a raise from whatever he's earning and is a credit to freedom fibre.
Thank you.
Sean
11 février 2026
Avis spontané
Réponse de Freedom Fibre Ltd
Thank you for taking the time to share such a great review.
We’re absolutely delighted to hear about your positive experience with Mark. It’s great to know he took the time to understand your specific request and went the extra mile to route the fibre optic cable exactly where you needed it — even when there was an easier alternative. That commitment to doing the job properly and putting the customer first is exactly what we strive for.
We’re especially pleased to hear that the work was completed to an excellent standard and that Mark was professional, efficient, and respectful of your home throughout. We’ll be sure to pass your kind words and recognition on to him — feedback like yours means a great deal to our team.
Thank you again for choosing Freedom Fibre.
Excellent job by Harry M and Jake.
Fibre to the house all hooked up today ready for use when the router arrives. These 2 engineers ( Harry M and Jake ) arrived today and carried out a fast and very professional job. Explained everything that was taking place as the job progressed and what needs to happen when our router arrived. No mess, very respectful and have done a very neat job indeed. Can highly recommend these 2 guys as well the company. Thanks very much both.
6 février 2026
Avis spontané
Réponse de Freedom Fibre Ltd
Thank you so much for taking the time to leave such a fantastic review. We're delighted to hear that Harry and Jake provided a fast, professional service and kept you fully informed throughout the installation process.
We hope you enjoy your new fibre connection once your router arrives, and if you need anything at all, we’re here to help.
Thanks again for your recommendation!
Great service
Curtis and Jakob were really quick! And lovely people also great service thank you
2 février 2026
Avis spontané
Réponse de Freedom Fibre Ltd
Thank you for your kind feedback. We’re really pleased to hear that Curtis and Jakub were able to help quickly and provide such great service. Thanks again for taking the time to share your experience.
Very quick, clean and friendly install from Harry M
Very quick, clean and friendly install from Harry M. Service came live instantly. Brilliant service all round
3 février 2026
Avis spontané
Réponse de Freedom Fibre Ltd
Hi Chris
Thanks for the great review! We’re delighted to hear you had such a positive install experience. Harry will really appreciate the shout-out. Thanks again for choosing us and for the brilliant feedback!
Freedom Fibre
All good with fibre install
All good with fibre install. Communication prior to day of was good. On the day, Harry (m) turned up promptly, worked cleanly, was respectful and communicative. No issues encountered so wrapped up within a good timeframe that left me free to enjoy my day
Happy to recommend to others
3 février 2026
Avis spontané
Réponse de Freedom Fibre Ltd
Hi Chris
Thank you so much for taking the time to leave this review! We’re really pleased to hear everything went smoothly with your fibre install and that our communication hit the mark.
Harry will be especially happy to hear your kind words. It's great to know the work was completed efficiently. Thanks again for the recommendation, it really means a lot to us!
Freedom Fibre
A really nice guy..
Mark has come to my house today to prepare for my broadband switch. He was able to explain what would be happening in layman terms, he surveyed well - giving timescales for today's work and was really friendly. A really nice guy.
20 janvier 2026
Avis spontané
Réponse de Freedom Fibre Ltd
Hi Caran
We’re really pleased to hear that Mark explained everything clearly and made the visit a positive experience. We’ll be sure to pass on your kind words. Thanks again for choosing us.
Freedom Fibre
Harry and Mark were quick and punctual
Harry and Mark were quick and punctual! Cleaned up after themselves and able to explain the easy process of setting up my Squirrel router when it arrived. A call was made to let me know they were on their way. Unable to give 5 stars due to the no-show the week before (booking system fault). Cannot fault the engineers however.
16 janvier 2026
Avis spontané
Réponse de Freedom Fibre Ltd
Hi Cameron
Thank you for taking the time to leave a review.
We’re really pleased to hear that Harry and Mark were punctual and took the time to explain the setup of your router, as well as keeping you informed before arrival.
We do sincerely apologise for the missed appointment the week before due to a booking system fault. We understand how frustrating that can be and appreciate your understanding in recognising that this was not down to the engineers themselves.
Thank you again for your feedback, it helps us improve our service and we'll pass your kind words onto Harry and Mark.
Freedom Fibre
They came and installed our fibre…
They came and installed our fibre today, absolutely brilliant and quick. Harry was our installer, thank you!
7 janvier 2026
Avis spontané
Réponse de Freedom Fibre Ltd
Thank you so much for taking the time to leave this review. We’re delighted to hear that your fibre installation went smoothly and quickly. We’ll be sure to pass your kind words on to Harry.
Freedom Fibre
Harry M was great and very efficient
Harry M was great and very efficient. He did a tidy job and explained everything he had done. Couldn’t recommend anyone better!
17 décembre 2025
Avis spontané
Réponse de Freedom Fibre Ltd
Thanks so much for the 5-star review! We’re really pleased you’re happy with the installation, and we’ll be sure to pass your kind words on to Harry M.
Harry R attended my property today to…
Harry R attended my property today to install fibre as i have changed network providers. He was very informative and thorough with the install. Thank you so much for the help!
26 novembre 2025
Avis spontané
Réponse de Freedom Fibre Ltd
Thank you for the great 5-star feedback! We’re delighted to hear you’re pleased with the installation and that Harry R made a positive impression.
Freedom Fibre
Served with Harry Main while i was in…
Served with Harry Main while i was in the army, fast and efficient install and a good catch up
14 novembre 2025
Avis spontané
Réponse de Freedom Fibre Ltd
Hi Daniel,
Thanks for your 5-star review! It’s great to hear you’re happy with your recent installation, and we’ll be sure to share your kind comments with Harry M.
Freedom Fibre
Nightmare
I have an account with Zen who have partnered with freedom fibre.
I made the decision to move to Zen who are partnered with Freedom fibre end of October & since then Freedom Fibre have had 6 outages, 1 lasting for 2 days. There is no customer services so it is impossible to get any updates on what the issues are. They only work Monday to Friday so if there is an outage at the weekend you are screwed! avoid at all costs
10 novembre 2025
Avis spontané
Réponse de Freedom Fibre Ltd
Dear Julie,
We sincerely apologise for the recent service outages you have experienced. We understand the inconvenience this may have caused and appreciate your patience.
We hope the issue is now resolved. In the unlikely event you experience any future problems, we kindly ask that you contact your main service provider directly, as they are best placed to provide the latest information regarding service restoration.
Once again, please accept our apologies for the inconvenience caused, and thank you for your understanding.
Freedom Fibre
Prompt, friendly and helpful
Sam, the installation engineer, was on time, friendly,, careful, and full of useful advice and information.
My only qualm is that he didn't explain how to pair the router in the absence of a WPS button, but not a big issue after a quick Google.
8 août 2025
Avis spontané
Réponse de Freedom Fibre Ltd
Hi Richard
Thanks so much for the 5-star review! We’re really glad you’re happy with the installation, and we’ll be sure to pass your kind words on to Sam.
Freedom Fibre
Excellent service from Craig & Stefan
Ref : S1307934
Excellent service from Craig & Stefan. Friendly, considerate & efficient. They took account of my concerns to minimise visible external cabling & upcoming landscaping plans.
28 juillet 2025
Avis spontané
Réponse de Freedom Fibre Ltd
Hi Kari
Thank you for the great 5-star feedback! We’re delighted to hear you’re pleased with the installation and that Craig and Stefan made a positive impression. We really appreciate you taking the time to share this.
Freedom Fibre
Brilliant service from Freedom Fibre
Brilliant service from Freedom Fibre. Particularly their engineers Harry & Sam who have a great attitude. Nothing was too much trouble, super tidy workers and really neat install.
24 juillet 2025
Avis spontané
Réponse de Freedom Fibre Ltd
Hi Mr Gregson,
Thanks for your fantastic 5-star review! It’s great to hear you’re happy with the installation, and we’ll be sure to share your kind comments with Harry and Sam.
Freedom Fibre
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.