Arrived when planned , Very polite on arrival, Explained the scope of work required. Very tidy when work was completed. "Cavan the engineer took the time to explain the new workings of the... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Internet went down around 2pm - tried calling support, nothing. Tried going on the live chat, nothing. No way at all to contact support - no communication from Lila via email or SMS either (which... Voir plus
L'entreprise a répondu
Ok so was having an issue with the router that I had when first joined, so got intouch with customer service and very promptly got an email to say a new router was on its way. So new router up and r... Voir plus
L'entreprise a répondu
I actually had a pretty torrid time with this company during my onboarding with poor communication generally. However, what has caused me to leave this review are the engineers who came out to fix... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
Coordonnées de contact
4,4
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Professional installation and excellent…
Professional installation and excellent follow up
1 mai 2026
Not the best...yet!
I've only had Lila Connect 10days. And in that time I've had issues with connections. Its been off a few hours. Reconnecting has been a trial in itself. So not so good I'm afraid. Lotsa room for improvements. We shall see!!
8 mai 2026
My internet is very weak since it got…
My internet is very weak since it got fixed. It been month now but still not good
7 mai 2026
Very quick installation
Very quick installation, polite operatives would definately recommend.
27 avril 2026
Everything was quick and easy very…
Everything was quick and easy very pleasant and helpful
29 avril 2026
Réponse de LilaConnect UK
HI Felix,
Thank you for your feedback
We’re really pleased to hear the low upload speed issue was resolved promptly.
If you need any further support, our team is always happy to help.
Kind regards,
Customer Support Team 💜
Adam and jacob did fantastic job very…
Adam and jacob did fantastic job very polite and professional did lila a great service
8 mai 2026
Avis spontané
Réponse de LilaConnect UK
Hi David,
Thank you for your great feedback!
We’re really pleased to hear that Adam and Jacob did a fantastic job and provided polite and professional service.
We'll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Martins and Marcus came today to sort…
Martins and Marcus came today to sort my upgrade and they were so lovely, tidy and friendly and respectful. So quick too! Thanks guys x
8 mai 2026
Avis spontané
Réponse de LilaConnect UK
Thank you so much for your great feedback, Steff! We’re really pleased to hear that Martins and Marcus made your upgrade experience such a positive one. It’s great to know they were tidy, friendly, respectful, and got everything done so quickly.
We’ll be sure to pass on your thanks to them.
Kind regards,
Customer Support Team 💜
Arrived when planned ,
Arrived when planned ,
Very polite on arrival, Explained the scope of work required.
Very tidy when work was completed.
"Cavan the engineer took the time to explain the new workings of the router ,Nothing was was to much trouble ,Explained Very clearly .
Luke, the engineer called in to explain ,Garden furnishings have being returned, He to was very reassuring regarding the new equipment.
Their work & attitude is very reassuring ,
Thank you very much, Long may you continue!
7 mai 2026
Avis spontané
Réponse de LilaConnect UK
Hi Alan,
Thank you so much for your detailed feedback.
We’re really pleased to hear everything went smoothly and that both Cavan and Luke took the time to explain the work clearly, ensure everything was left tidy, and put your mind at ease. It’s great to know their professionalism and attitude made such a positive impression – we’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Adam and Jake did a phenomenal job 100%…
Adam and Jake did a phenomenal job 100% would recommend
7 mai 2026
Avis spontané
Réponse de LilaConnect UK
Hi
Thank you so much for your great feedback!
We’re delighted to hear that Adam and Jake did a phenomenal job, we'll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Thank you to both operators in the…
Thank you to both operators in the service team, Zohaib was very polite, and understood all my concerns,
Hopefully this will make my broadband from constantly dropping out.
Zohaib did go everything with us to try and resolve our issues, thank you to him.
6 mai 2026
Avis spontané
Réponse de LilaConnect UK
Hi Shirley,
Thank you for taking your time to provide your feedback.
We’re really pleased to hear that Zohaib was polite, understanding, and took the time to talk through everything with you. It’s great to know he explored all possible options to help resolve the service issue.
We’ll be sure to pass on your thanks to him.
Kind regards,
Customer Support Team 💜
Asked for help and got it full on
Ok so was having an issue with the router that I had when first joined, so got intouch with customer service and very promptly got an email to say a new router was on its way.
So new router up and running and alls well so Lila connect customer service take a big pat on the back from me as your response was 110% positive I’m well chuffed and I can highly recommend Lila for sure and yes I’ve seen the negative comments but I honestly can’t fault them at all.
Thank you all yours Phil Barnes
6 mai 2026
Avis spontané
Réponse de LilaConnect UK
Hi,
Thank you so much for sharing your experience!
We’re really pleased to hear our team was able to resolve the router issue quickly and get everything back up and running smoothly. Your feedback means a lot to us, and we really appreciate the recommendation.
Kind regards,
Customer Support Team 💜
No problem with anything
From the start of my experience of taking over the account and being told I needed the equipment that was in upgraded. There was no problem it was organised for within a week, a message was sent to me a couple of days before to confirm the date and time.
On the day my appointment was 1pm to 6pm, but the engineer arrived at 11.30 which really pleased me, the engineer Martins came into the house was polite and explained everything to me telling me what was happening due to more compact devices. When he had finished again explained everything to me connection and offered to help me. Keith I'm sorry I didn't meet but I'm sure he would have been just as helpful. There was no mess left and everything was put back for me. Thank you.
5 mai 2026
Avis spontané
Réponse de LilaConnect UK
Hi Tracy,
Thank you so much for sharing your experience!
We’re really pleased everything was organised smoothly and that Martin took the time to explain everything clearly and leave things tidy. It’s great to hear you felt well supported throughout – we’ll be sure to pass on your kind words to the team.
Kind regards,
Customer Support Team 💜
I had my installation from LiLa on the…
I had my installation from LiLa on the 2.5GB speed . Martin was the installation agent from Latvia . Very professional and well spoken . I highly recommend it .
5 mai 2026
Avis spontané
Réponse de LilaConnect UK
Hi Alin,
Thank you for your brilliant feedback.
We’re delighted to hear you were happy with your 2.5GB installation and that Martin provided such a professional service.
Our whole team really appreciates the recommendation.
Kind regards,
Customer Support Team 💜
Had a load of problems with this new…
Had a load of problems with this new server Kayur went above and beyond to fix it for me can’t thank him enough
24 avril 2026
Avis spontané
Réponse de LilaConnect UK
Hi Yani,
Thank you for your feedback,
We’re really pleased to hear that Kayur went above and beyond to help resolve the issue. I’ll be sure to pass on your thanks – he’ll really appreciate it.
Kind regards,
Customer Support Team 💜
I had a slight issue with my internet…
I had a slight issue with my internet speeds.
Spoke to Kayur who fixed my issue in no time.
This young man is one of the nicest people I have ever spoken to, an absolutely lovely and genuine person.
4 mai 2026
Avis spontané
Réponse de LilaConnect UK
Hi Clifton,
Thank you for taking the time to share your feedback.
We’re really pleased to hear Kayur was able to resolve the issue so quickly and make the experience a positive one. I’ll be sure to pass on your kind words – he’ll really appreciate them.
Kind regards,
Customer Support Team 💜
Had lila for three months now .no…
Had lila for three months now .no problem what so ever . Quick easy insulation bu friendly installer
21 janvier 2026
Réponse de LilaConnect UK
Hi Paul,
Thank you for your great feedback,
We’re really pleased to hear you’ve had no problems so far and that the installation was quick and easy with a friendly installer.
Thanks for choosing Lila Connect.
Kind regards,
Customer Support Team 💜
Really Really good service and made…
Really Really good service and made simple by lilla,even when after installation cable was damaged by clumsy contractors next door. .was very pleased with everything. Thanks
1 mai 2026
Réponse de LilaConnect UK
Hi Stafford,
Thank you for taking the time to provide your feedback.
We’re really pleased to hear you were happy with the service, even after the cable was damaged. It’s great to know everything was resolved and that you were pleased with the overall experience.
Kind regards,
Customer Support Team 💜
Had issues connecting to my TV
Had issues connecting to my TV spent over an hour on the phone trying all sorts, Kayur was helping and he didn’t give up, and eventually it worked and we couldn’t be more thankful for him trying everything.
2 mai 2026
Avis spontané
Réponse de LilaConnect UK
Thank you so much for your lovely feedback, Ella!
We’re really pleased to hear that Kayur was able to help and stayed with it until everything was working properly. We’ll be sure to pass on your kind words – he’ll really appreciate them.
Kind regards,
Customer Support Team 💜
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.