The cover for my outside high table arrived today & fits perfectly, the measurements were exact. We couldn’t be happier with the cover & after trying other outlets nothing fitted, I saw on social m... Voir plus
L'entreprise a répondu
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Initially cautious about using online ordering for custom covers especially given the cost. However I have been pleasantly surprised at the overall quality of the material, workmanship and ease of pro... Voir plus
L'entreprise a répondu
How easy it was to order being the first time order You kept up to date at every stage of the process it arrived safely the workman shit was great very impressed we will be happy to use this busine... Voir plus
L'entreprise a répondu
Product arrived on time. The sauna cover is fantastic. Well made and great material that will keep the sauna safe from the weather. Highly recommended.
L'entreprise a répondu
4,5
Excellent
367 avis
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A répondu à 100 % de ses avis négatifs
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Never again
If it’s quality your after - Don’t go to this company .
I paid plenty and cannot believe the cheap product received . I will now send them away to a sewer to have the seams overlocked . Fraying of fabric everywhere . Some areas have 2 mm of fabric after the seam and will most probably fray and then split.
Shattered that I’ve spent so much money on such a poor quality product … never again
14 août 2026
Avis spontané
Réponse de Covers&all
Hello Kim, we are sorry for the inconvenience caused to you. Due to the nature of the material, some fraying may occur inside the cover even after the quality check. However, this will not impact the main stitching of the cover, as it has been properly secured.
You can simply cut the loose threads carefully, and the cover should work well. If you still face any issues, please feel free to contact us at reviews@groupbayport.com with all the details, and our team will be more than happy to assist you.
Perfect fit and great quality fabric
12 août 2026
Avis spontané
Réponse de Covers&all
Hi Paul, We’re delighted to hear that you’re happy with the perfect fit and the quality of the fabric. We truly appreciate your feedback and look forward to serving you again!
Such a simple process to measure and…
Such a simple process to measure and order. Quick manufacturing and quick shipping. Quality product. Would highly recommend.
6 août 2026
Avis spontané
Réponse de Covers&all
Hey Peta! We are delighted to hear that you are pleased with our product and process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very Happy Client
From enquiry to delivery the hole journey has been transparent, well communicated and the end product even exceeded my expectations. Great attention to detail.
19 juin 2026
Avis spontané
Réponse de Covers&all
Hey Graeme! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Outdoor kitchen cover
Ordered a make to measure bbq cover for our outdoor kitchen. The portal ordering and interaction with the team was excellent with the item in production within 24 hours. Item delivered within 7 days. Cover very good quality with a perfect fit. Very happy with this company’s product and communications throughout the ordering and delivery process.
4 juin 2026
Avis spontané
Réponse de Covers&all
Thank you so much for your wonderful feedback, Mark! We're delighted to hear that you found the ordering process smooth, received timely updates, and that your custom BBQ cover arrived quickly with a perfect fit. It's great to know you're happy with the quality of the cover and our communication throughout. We truly appreciate your support and look forward to serving you again in the future!
The covers are great quality
The covers are great quality, fit perfectly! Will definitely shop here again
15 juin 2026
Avis spontané
Réponse de Covers&all
Hey Sonia! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Expensive but quality not guaranteed
For quite an expensive product, within 30 mins of my dogs walking through the mesh at a slow pace, the top section of the door became unstuck and would not stay up so it has been removed and packed away. Very disappointed and feels like a waste of money
12 juin 2026
Avis spontané
Réponse de Covers&all
Hi Anthea, We’re sorry to hear about your experience. Please email us at reviews@groupbayport.com along with your order number and images of the issue. Our team will review the matter and assist you with an appropriate resolution as quickly as possible.
Where to start
Where to start
I had a complex order for patio sectional foam/material replacement
Wanted to speak to their office before placing order to ensure correct measurements
After numerous attempts to call, with multiple hang ups due to their call centre being in India, unanswered chats and multiple emails, I reached Pritika in their sales area
To be noted I received a call from a rep from India at 2AM because they didn’t check where I lived before calling
Pritika was helpful, we confirmed the right measurements etc
Order paid for almost $1,700
Delivery date confirmed via telephone and on their system to be a June 1/26 two weeks before the due date this was confirmed
I waited the two weeks, watched the system that listed in production the whole time, the delivery date passed and no delivery
Past due date now and their office will not reply to chat, email and I give up calling because their representatives either hang up or it’s technical issues because they are in India
I will be going to my credit card company to dispute this transaction as I believe most of what they do is a scam
If they ship today I will take this all back but I doubt it
Also I deserve a price adjustment for all this hassle if they are ever sent, the work, time and energy put in to this was beyond nuts
Good luck and beware !
Update: they replied to my comment in this forum and have yet to contact me or ship the items!
1 juin 2026
Avis spontané
Réponse de Covers&all
Hi Andrea, we sincerely apologize for your experience. We are currently reviewing the concerns you have raised, and a member of our team will be contacting you shortly to discuss the matter further and assist you.
Réponse de Covers&all
Hey Sandra! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great product delivered on time.
30 avril 2026
Avis spontané
Réponse de Covers&all
Hey Paul! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Be aware when placing an Order, the experience you hoped for may not be a happy one.
I placed an order with this company with a delivery date of the 23rd April, When I never received it, I chased them up by email ‘and just got a standard response. On the 27th April I received an email saying my order was on hold. The phone line for this company was unavailable, so I used the chat service, to be told the material was out of stock, and the order was on hold awaiting by confirmation on what I wanted to do with it. Cancel or await until stock arrives.
Be aware when placing an order, the experience you hoped for may not be a happy one..
28 avril 2026
Avis spontané
Réponse de Covers&all
We’re sorry to hear about your experience, Peter, and understand your concern regarding the delay and communication. Please email us your order number along with the complete issue details at reviews@groupbayport.com
so our team can review the matter and assist you further.
I ordered shade cloth for my veranda…
I ordered shade cloth for my veranda I’m very happy with the results.
They are very well made.
I highly recommend buying their products.
24 avril 2026
Avis spontané
Réponse de Covers&all
Hey Rae! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Mud kitchen outdoor cover
Great customer service. Good quality and received within 2 weeks from ordering. Very well made.
Would highly recommend this company.
9 avril 2026
Avis spontané
Réponse de Covers&all
Hey Barb! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
SCAM - Do not buy from this company.
Scam - Spent nearly $1000 on seat cushions. We paid express shipping as it said it would arrive Thursday April 23rd 2026. They provided me with an email on April 21st that states delivery is on track for April 23rd. However, when you click the tracking, Fedex shows delivery is for May 8th.
For systems don't work, they don't return calls and when you use the website chat they advise they will escalate to the relevant team.
23 avril 2026
Avis spontané
Réponse de Covers&all
We’re sorry to see your review and would like to assist you further; however, we’re unable to locate your order details based on the information provided here. We kindly request you to email us at reviews@groupbayport.com with your order number and details so we can look into this promptly and provide the necessary assistance. Your feedback is valuable and will be considered to improve our services.
The online ordering process is very straightforward
The online ordering process is very straightforward for custom made fence screen in our case. They commit to a delivery date at time of order and pretty much achieve this within a day or so. The quality of the product is as described and we are extremely pleased with it.
4 avril 2026
Avis spontané
Réponse de Covers&all
Hey Stewart! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Tv cover fits perfectly
Tv cover fits perfectly. Good quality. Will likely purchase other items in the future.
17 avril 2026
Avis spontané
Réponse de Covers&all
Hey Jess! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Réponse de Covers&all
Hey Bronwen! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great experience
Great experience. Fast and efficient. Staff were very responsive and helpful. Goods were exactly what I expected - great colour and fit. Highly recommend.
13 avril 2026
Avis spontané
Réponse de Covers&all
Hey Lynne! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Terrible support
Terrible support. Multiple emails with ZERO response. its NOT a local Australian business as its portrayed. Dropshipped items from India - shipped via China.
10 avril 2026
Avis spontané
Réponse de Covers&all
Hi Deon, We’re sorry to hear about your experience and the delay in communication. This is certainly not the experience we aim to provide. We would like to clarify that, as mentioned on our website, all our covers are designed in Georgia, USA, and manufactured in India. We hope that the product delivered meets your expectations, and we truly value your feedback, which will be taken into consideration to improve our response times and overall service.
Covers & all were fantastic
Covers & all were fantastic - best price, speedy delivery and well crafted cushions. Would definitely use again!
19 mars 2026
Avis spontané
Réponse de Covers&all
Hey Vanessa! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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