Within 10 minutes of placing my order I'd had a call to confirm earliest delivery which amazingly was within 2 working days. On the appointed day I looked out and thought who's that parked across my... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Great service with good communication about stock. Delivery was timely but some wood was damaged on arrival. It want make a difference to our project but it's a shame to receive damaged items.
L'entreprise a répondu
Quick and easy to get what I needed. Bognor staff really lovely. Delivery driver great; really helpful and accurate with his unloading. Excellent all round.
L'entreprise a répondu
I placed an order online, and Ian contacted me to say it was ready for collection a few hours later. He was extremely helpful and put my order in my car for me. Next time I need anything, I will... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de bois
- Magasin de bricolage
- Magasin de portes
- Magasin de rénovation
- Service de paysagisme
- Magasin d'articles pour l'aménagement paysager
Écrit par l'entreprise
Covers - your local timber & builders merchants suppliers. Here at Covers, we’ve been supplying builders merchants, trade customers, DIY enthusiasts and home renovators for more than 175 years. Today, our commitment to offering our customers knowledgeable, expert advice, backed up by a comprehensive selection of quality timber and building materials at competitive prices, remains our top priority. Browse our website and buy online or visit us in person at one of our fourteen depots across Sussex, Surrey, Hampshire and Kent.
Coordonnées de contact
Quarry Lane, PO19 8PE, Chichester, Royaume-Uni
- 01243 791475
- enquiries@coversmerchants.co.uk
- www.coversmerchants.co.uk
4,6
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Just what and when i needed
Good price, good coms, prompt delivery, excellent delivery driver
5 juin 2026
Réponse de Covers Timber & Builders Merchants
Thank you Adrian for this positive feedback and praise of our driver. We really appreciate the review. Many thanks, Ben
Great company with excellent service
Was down by an online supplier of roofing materials. Found what I needed in stock at a branch where I was working and did a click and collect. Everything worked fine, someone from the branch phoned me, and I picked the order up at 7:30am. Excellent service!
27 mai 2026
Réponse de Covers Timber & Builders Merchants
Thank you Eric for this amazing review. So happy to hear you liked everything about our service and product range. We really appreciate the feedback. Many thanks for your order. Ben
Perfect pond pebbles.
The product was exactly what was needed and the delivery driver friendly and helpful.
23 mai 2026
Réponse de Covers Timber & Builders Merchants
Thank you Anne for this great review. I am glad to hear the product and service was 5 STAR. Many thanks for your order. Ben
Réponse de Covers Timber & Builders Merchants
Thank you for this excellent 5 STAR review. We really appreciate your feedback. Many thanks, Ben
Good product range and pricing
Good product range and pricing. Brought everything I needed from one supplier. Delivery was simple and followed instructions. Good comms throughout and acknowledged the order and delivery date. Great experience. Thank you!
26 avril 2026
Réponse de Covers Timber & Builders Merchants
Thank you, James, for the glowing review. We aim to provide a true one-stop shop, so it’s great to hear this feedback from our customers. Many thanks, Ben
Réponse de Covers Timber & Builders Merchants
Thank you Petar for this excellent 5 STAR review. Really happy to hear your comments. Many thanks, Ben
Staff are very informative and prices…
Staff are very informative and prices are competitive.
31 mai 2026
Réponse de Covers Timber & Builders Merchants
Thank you for your feedback. It’s great to hear the team were helpful and that our pricing is competitive. We really appreciate you taking the time to leave a review.
Many thanks,
Ben
Darren was extremely helpful
Darren was extremely helpful and professional. He was prepared to go out of his way to ensure I was happy with the end result. He responded quickly to enquiries and was very efficient - as well as nice!
5 juin 2026
Avis spontané
Réponse de Covers Timber & Builders Merchants
Thank you for the great feedback. I’m really pleased to hear Darren was so helpful and professional, and that he went the extra mile to make sure you were happy with the end result. I’ll be sure to pass your comments on to him.
Many thanks,
Ben
Réponse de Covers Timber & Builders Merchants
Thank you George for this excellent 5 STAR review. Glad to hear everything was all ok. Many thanks, Ben
Building supplies
Great company good prices delivered super quick.
My go too now.
Keep it up guys.👍
31 mai 2026
Réponse de Covers Timber & Builders Merchants
Thank you Nick for this glowing review of our Southampton branch. Glad to hear everything was good for you. Hope to see you again soon. Many thanks for your order, Ben
Exceptional customer service.
Customer service exceptional and sleepers purchased good quality.
19 mai 2026
Réponse de Covers Timber & Builders Merchants
Thank you for your fantastic review, John! We’re delighted to hear you received exceptional customer service and were happy with the quality of the sleepers. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Decent service
The delivery came a day early and incomplete, but after a phone call the delivery was completed next day. It was just one of those occasional and inevitable human errors and the helpful, apologetic staff resolved it all very quickly and efficiently.
11 mai 2026
Réponse de Covers Timber & Builders Merchants
Thank you Mark for your review. I am sorry to hear about the delivery and the missing products but glad to hear everything got sorted out in the end. Many thanks for your order. Ben
Réponse de Covers Timber & Builders Merchants
Thank you Paul for this 5 STAR review. Really happy to hear you found everything was easy for you. Many thanks for your order. Ben
Really helpful staff (Andy) once online…
Really helpful staff (Andy) once online order submitted
26 mai 2026
Réponse de Covers Timber & Builders Merchants
Thank you Jeremy for this 5 star review and praise of Andy. I will make sure he is made aware of this. Many thanks, Ben
The website is very easy to navigate…
The website is very easy to navigate and the choice of different lengths really helps you save on waste as you can order to the length required (or just over).
Ultimately I would definitely recommend and use Covers Timber Merchants in the future
14 mai 2026
Réponse de Covers Timber & Builders Merchants
Thank you Dave for this glowing review of our online service. Glad to hear you found it easy to use. Many thanks for your order and many more to come. Ben
Ordered one day delivered the next👍👍
26 mai 2026
Réponse de Covers Timber & Builders Merchants
Thank you Rob this excellent review and 5 STAR rating. Many thanks for your order. Ben
Great phone service and delivery
26 mai 2026
Réponse de Covers Timber & Builders Merchants
Thank you for this brilliant review and 5 STAR rating. Many thanks, Ben
Paul A1 (one...) !!
Paul, at the Trade desk, was exceptionally helpful, sourcing and preparing for collection the same day.
Very much appreciated, and Covers at its best !!
29 mai 2026
Avis spontané
Réponse de Covers Timber & Builders Merchants
Thank you Peter for your review and praise of Paul. I will make sure he is made aware of this. Many thanks, Ben
The online click and collect was slow…
The online click and collect was slow and frustrating, waiting to be phoned back was the worst bit
We should be able to go straight to branch
When I did get it the staff at Aldershot were great
26 mai 2026
Réponse de Covers Timber & Builders Merchants
Hi Andrew. Thank you for your feedback – we’re sorry to hear the click and collect process felt slow and frustrating, particularly the delay waiting for a call back.
We appreciate your point about going straight to branch, and we’re reviewing how we can make this part of the service quicker and more straightforward for customers.
It’s great to hear the team at Aldershot looked after you once you were served – we’ll be sure to pass that on.
Thanks again for taking the time to share your experience. Many thanks, Ben
Réponse de Covers Timber & Builders Merchants
Thank you for this excellent 5 star review. Really appreciate your feedback and rating. Many thanks, Ben
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