Creams Cafe Avis 

I had an absolutely terrible experience with this company. I never received the items I paid for, yet a staff member named Hammond refused to issue a refund. To make matters worse, Hammond was incredibly unprofessional and even resorted to imposing threats against me.
The situation was only resolved after I insisted on speaking with the manager. It shouldn't take an escalation to the management level just to get my money back for goods never delivered. Avoid this place if you value professional service and your safety.

The gelato is great but visiting the Tunbridge Wells branch the tables were filthy... had to go outside in the cold to eat

Ordered 4 items through Just Eat and when it was delivered we only had 3!! Tried calling Creams directly and guess what No one answered. Absolutely disgusting service. The only way I managed to get some help was through Just Eat, in the end I got my money back for the missing item. Certainly won’t be going back to Creams.

Spent £30 for 1 Bueno cookie dough & 1 lemon meringe cheesecakundae & when i received it, it was a disgusting amount to my order, you couldve fed it to two 5 year old. Unfortunately i cannot upload tge before pictures to pictures of what was received. ASBO RIP OFF!

just now
New
LOL
Can’t even give 1 star to be honest,I made an order via just eat,was advised food would come for 9:30
The estimate delivery time kept changing,i changed the time to 10:45 and I had cancelled as was 45 mins late and I thought that was ridiculous!
I was still charged the full amount,I rang the restaurant to advice I’d like my food delivered as I was charged so I would wait for it to arrive
They advised they can’t deliver it and the lady on the phone was really rude and very unhelpful,
So I am now out of pocket and without any food,this will be plasters everywhere!
Food: 1/5 | Service: 1/5 | Atmosphere: 1

emry and hassan are really nice and is a great guy should definitely come
absolutely amazing service and a delicious meal

Emri is really nice and hassan is also nice and my food was very good and came quick

Arman is a great server, was so polite and lovely. he did an amazing job and was fun to talk to, he does his job flawlessly.

The staff members Jenish, Mehak were friendly and attentive. The dessert was really tasty.

I was served by Emon at the Shepherd’s Bush branch, he went over and beyond to make sure I was happy with my order! He put some ice in a bag for me so the ice cream didn’t melt as I had a bit of. Way to go!! Thank you Emon you definitely should win employee of the month!!

Ordered online and my order had a free item which was a milkshake and they sent me a spoiled milkshake. Food safety zero and sn hazard for our heath. They didn't want to exchange for a proper milkshake and just eat said because it was a free item they couldn't do anything to sort this situation out. Extremely bad service. I don't recommend it and be careful when you see a free item in your order.

My wife and I went in for a small ice cream. (Creams Tunbridge Wells) She had a single scoop in a bowl at £2,95 and I had a single scoop in a cone at £2,95 plus 50p. The choice of flavours and quality of the ice cream was good but not exceptional. Scoop sizes seemed a little small.
The kicker was the bill, it came to £9,35, around £4,70 each. When questioned the bill does not include VAT at 20% or service charge at a further 10%. It's written in very small print at the bottom of the menu. Obviously the locals are more aware of this than us, as the place was empty on a sunny Sunday afternoon.
Bottom line, if you want to charge >£4.50 for a small single scoop of ice cream then put that as the price next to the product on the menu. Until that happens don't bother.

Me and my friends consistently visit the creams on Putney high street for celebrations and hang outs and we have always had an amazing experience. Recently we came and was under the care of Muhammed who was absolutely lovely and really welcoming, it was a fantastic experience and is one of our favourite traditions that we will carry on for a very long time. I would really recommend, and the food is, unsurprisingly, also fantastic.

I called the Peckham store over 23 times. I ordered through just eat and saw that the order was suddenly for collection. The last thing I ordered was for delivery and my app is always on delivery. So I was surprised when I saw that I had to collect at 9pm . I called the store hoping they could cancel but no one answered. I called multiple times and it rang no stop. Now I’m seeing the order was collected.

The staff took their time. They were working so slow it took 35 minutes just to get some I’ve cream and the shop wasn’t even busy

Idiotic manager with a complex!

Makes assumptions and doesn’t hear out his customer.

Avoid!

Review for Creams in Epsom

If I could give 0 stars, I would. This branch is a complete rip-off compared to Creams in Kingston. I ordered two Nutella crêpes, which I always get in Kingston, and there’s a huge difference. In Kingston they’re generously filled with Nutella inside — here in Epsom, there was nothing inside at all, just a drizzle on top. When I asked why, I was told “that’s how it’s done.” So basically you’re paying £5.95 for a plain dry crêpe with a streak of Nutella.

I also asked for the whipped cream to be served in a pot, because otherwise it melts and leaks all over the crêpe, making it a soggy mess. Instead, they still dumped the cream on the plate with no pot — very sloppy and unappetising. Kingston always does it properly, so this was frustrating.

The crêpes themselves were dry, overcooked, and tasted like they’d been reheated rather than freshly made. They came out far too quickly to have been cooked on the spot, especially since it was a weekday, the shop was quiet, and we were the only two customers.

We love Creams in Kingston and thought the quality would be the same elsewhere — big mistake. The difference in service and product is so huge that I won’t ever make the mistake of visiting another branch again.

I went with my friends to the hemel creams & my friend went up to order & took a bottle of water from the fridge and placed in on the counter directly in front of the lady serving. The lady was unbelievably rude. wouldn’t look at us when she was speaking and simply just said the words yes and no. As we were half way through eating our desserts, 3 members of staff came storming over to the table with pure aggression and accused my friend of stealing the water. We explained that she put the water in front of the lady serving her and even pointed at it. They told us we were lying and continued to tell us we hadn’t paid for it. They all stormed off to look through their tills all whilst talking and pointing over at us. Not only is the embarrassing in front of a restaurant full of people but, it was dealt with extremely unprofessionally. I will certainly not be returning.

i went with my friends in hemel hempstead creams and went up to the counter and i had a bottle of water in hand in which i placed on the counter and told the lady what i wanted to order. i payed and then went back to the table waiting for my food. our food came over and the lady rudely and aggressively said have you paid for the water you’ve got there i said i think so i put it on the counter so i assumed i did as i put it on the counter and they let me walk to the table with it. i don’t appreciate being spoken like that and dont want to be associated as a theif. i have been coming here for years i certainly won’t be returning again.

very racist and unfriendly. if you are black they treat you bad, if you are white they will treat you nice yet they are indians or whateever Asian. they should stop that