Creams Cafe Avis 

Delivered liquid that was supposed to be icecream 2 hours late not even all there paid for extras and they were not there when you call the store they either don't answer or are rude and abusive they stated that they would replace then said they would not . lies and rudeness are not acceptable in any way if I could give less stars I would I can only suggest to avoid this company as I will be doing in the future. I have never seen or dealt with a more unpleasant company

Went to the Telford shop, was asked to wait for 30 minutes to be served. Lots of staff most doing nothing. Seemed to be prioritising online orders rather than the shop. Decided to leave than wait 30 minutes for a dessert. Worst service ever.

Very bad experience girls just sitting there at this point just change the job 1 boy on the floor with five girls customers always right

Popped into the Bexleyheath branch for a strawberry pavlova puff. Staff member didn't know what it was even though there is a poster for it in the window. Colleague assembled it. Meringue hard and tasting very eggs. Nice ripe sliced strawberries. Ice cream very nice. Comes out of a Mr Whippy type machine. Staff all miserable.

Absolutely shocking service, I waited over 1 hour for a few ice creames along with a coffee that took 45 mins and there reason was they couldn’t remember it being ordered!! Staff are rude I had to locate the menu myself and the tables was covered in sticky dirt…. The staff are unaware of what they have on the menu and had to check they had ingredients… definitely won’t be taking my children here again

Amazing service very kind and helpeful amazing food and amazing customer servicetank you sam and shirleen

The service is terrible. We got served cold waffles with no cutlery. When we asked for cutlery the member of staff just threw two wooden spoons and forks on the table. We asked for knives we were given one dirty knife.
Staff needs to be trained with customer service manners.

£10 for ice cream with one small chocolate on top is a rip off.

they make delicious cookie and ice cream is beatiful

I loved this place

portion was very small, cookie dough was warmed and not even a bit cooked. i understand that cookie dough is supposed to be gooey and quite undercooked but this was wet and lukewarm

Sadly gone so far downhill. I went into the Finsbury Park branch, which never really been that great.Not only could the place do with a refurb but they could also look at not changing the menu(for the worst)every week. The cookie dough used to be our favourite but it seems they no longer give you whole oreo cookies and it’s all very sparse and you now have to pay EXTRA for the soft serve which used to come with the dish. Speaking of dishes our last order of cookie dough wasn’t baked in the usual oval deeper dish but was given on a flat square plate and it was so much less than we usually get. And the prices have been raised yet again and you get less? It’s clear judging from the other reviews this company really do not care at all.

This is the best desert place possible, me and my friends decided to go to creams and as it was my friends birthday we sang happy birthday. The manger then came up and gave us a free birthday cake with a candle on it. Great service free ice water 10/10

HOUNSLOW EAST disgusting management and staff no clue i work in a shop further along and on Saturday 25.05.24 the manager decides to double park his car blocking everyone else in and staff from other shops waiting 45 minutes to get out luckily the other car double parked moved or we would never of got out no respect for anyone bad attitude then on Monday I go to the shop to ask how to complain and told sorry I don't know --Should not be left alone if cannot help customers and then to be told the manager is the owners son so I will complain to CEO disgrace no shop staff round here now will use this shop

No waffles what a disaster

In Middlesbrough I was served yummy food and Sue our server was amazing

Great staff and great service at Walthamstow. Thanks for the treat!

Staff behaviour was very frustrated, service very poor

The service was amazing and the ice cream was really good. Everyone was very polite and amazing

My 15 year daughter and her friends visited the Leamington Spa store for a treat before her visit to Birmingham Children's Hospital for a bowel operation, however during her visit male staff members entered the female toilets even though she said told them she was in there and still using them!

She was obviously very upset by this and so was I so as soon as I heard I tried to contact the store to complain, but there is no phone number so I complained to the franchise head office in London and spoke to Roisin who seemed very concerned by what had happened and promised the area manager would contact me with in two days.

Almost a month later, multiple emails and calls and I have not had any response from anyone about why they think it is acceptable to allow male staff members in to the female toilets, especially when children are in there, and so I would not recommend this business to anyone!