Intuit Credit Karma US Avis 

They make it impossible to change your phone number and then have scammer vibes asking for ridiculous amounts of documentation just to change a phone number. Literally gave everything but my Driver's License and rudely kept accusing me of not being me but refused to identify themselves! Asked for anyone else to deal with who actually has a real name so I would have a reference to tell someone higher up and they refused. Horrible and now it feels unsafe

My experience with Credit Karma’s Refund Advance (through TurboTax) has been nightmarish and deeply misleading.

I applied for the Refund Advance during the filing process, my federal return was accepted on January 26, and I was explicitly told by a TurboTax representative that I was approved for a $500 advance. Based on that information, I reasonably expected the funds to be deposited shortly after acceptance.

That never happened.

What followed was days of being bounced back and forth between TurboTax and Credit Karma, with conflicting answers, no written confirmation of approval or denial, and no clear explanation of what actually occurred. I received no denial email from WebBank, no status update in my account, and no way to reapply. At one point I was told Credit Karma was “waiting on a PIN/number,” but no one could explain what that meant or what I was supposed to do.

I spent hours on calls and live chats, including attempted escalations. In multiple cases, live chat agents abruptly disconnected without addressing the issue at all. There is no transparency, no accountability, and no clear process for customers once something goes wrong.

If you are counting on a Refund Advance for time-sensitive financial needs, be aware that:
• “Approval” may not mean approval
• You may receive no denial notice
• Support teams may contradict each other
• There may be no resolution path at all

This experience caused significant stress and financial harm. At minimum, Credit Karma needs to be honest and transparent about how these advances actually work and provide clear written status updates when applications fail.

The representative was so sweet and polite but also zero help. Couldn't tell me when I would have access to MY FUNDS IN MY ACCOUNT or help me in any way. I'm so upset.

Minus 2 stars - that is what the mark shall be.
Their system does not allow me to log in with my valid password or with the code that I receive from them via my valid email that they have on file. Every time in addition their system still wants to send another code via phone. Plain stupid!! Never will use them again.

I cannot access my tax advance. Customer Service keep saying a issue with the update/system and cannot give me much help on the matter. Going forward my taxes are in limbo messing with them. I supposed to keep checking my account with no direction. Will not use this platform again.

Credit Karma locked my account for unknown reasons after I received my tax advance. Now that I have verified twice they still refuse to unlock. Will never in life use again.

Inaccurate credit scores. They don't update accordingly to what the credit bureaus actually have directly through them. They send emails with incorrect information in reference to your creditors report information. Terrible, inept, customer service reps. The "What's changed" section more often than not doesn't have the information to explain a drop or increase in your score.

Applied for a credit card through their website and it pulled a hard credit but it never actually went through the application process.

Losers can’t get ahold of costumer service! Sending me credit card without my authorization! Trying to cancel but can’t get anyone to HELP!! LOSERS!!!

Good luck trying to cancel your account. I've uninstalled the app and deleted every mention of it on my computer, but still get 15-20 email ads from them daily. I've tried everything yet these annoying ads persist.

If I could give them a zero star I would! DO NOT BANK WITH THEM!!!!!

Credit Karma a Money Spending Account which I've tried to apply for, for the last 2 to 3 years and I keep getting an error message every time saying sorry we hit a snag. Try to refresh to correct the problem. Which does not help. I spoke to a live agent via live chat and they're telling me it is due to not being able to verify my identity. And there's no way for them to verify me and they refuse to fix the problem.

Do not trust credit karma. They offered lower interest rates for refinancing a car loan. Rates and monthly costs were too good to be true. Now I have a hard inquiry on my credit score. Liar liar

Jósue deliberately terminated the live chat without providing a resolution.

Credit Karma discriminates against non-US born citizens and takes a typically ignorant view of the world.

I am a European who is legally resident in the US, have a SSN and pay taxes. Despite having a legally European driving licence and passport, Credit Karma blocks this ID and therefore discriminates against foreigners.

Completely useless. They use Vantage score which is not used by lenders for loan decisions. Constantly pushing their products and loan offers that are not likely to be approved. The most egregious is offering to lower payments. They offer to extend a car loan almost paid off by five more years at a lower monthly payment but an interest rate 13% higher than my current loan. Use Experian or another major bureau.

Logging into Credit Karma since Intuit tookover is a nightmere! Before Intuit the log in process was simple! You're loosing protentual clients and longtime clients left and right!

Couldn't log in to my account for MONTHS, every time i got in touch with customer service they copied and pasted the same BS email response with no real help. And this past time when I reached out again, they decided to just deactivate my account because their customer service agents are too stupid to know how to help their customers

Does NOT use FICO score.
Tools only useful for people with excellent credit, who don't need help in the first place. No offerings for people with marginal credit that that actually need help - such a specialty lenders for conxsolidation loans or transfer balance cards. Better off going to a credit counseling non-profit.

They helped a illegal casino steal my money

Maybe it's the curse of Intuit, but Credit Karma has turned to crap. The website use to be much more straight forward. Arrive there, see my scores right up front with a few pie charts, and done. Now you have to go through extra steps because they really want you there to sign up for credit cards. They're even using all kinds of email methods to get you to log in, like completely lying about your scores. For example, I just received some kind of BS congratulatory email that my score shot up like 132 points when in fact, it DROPPED 75 points because of a large CC purchase. Sleazy tactics. Hope they die off and take their scores with them.