Crystal Specialist Finance Avis 

Avoid, practically wasted three months of our lives poor communication and did not get back to us to let us know that the lender had declined.

This is our second bridge for this client so we all learnt from the first application what to expect and how to save the client £2,000 on solicitor fees and maximise the borrowing to help with the furnishing of this Holiday let and we are now working towards the Holiday Let term exit once works are completed in 6-8 weeks.

My past and present experiences with Tom Griffiths at Crystal Finance have been fantastic. He is always prepared to answer any questions I have with a friendly and helpful response, ensuring a smooth and positive experience.

Dan Tylor from Crystal was an excellent supporter of my client's Commercial Mortgage application. Though the case was completed, he made it possible.
Thank you, Dan and the whole team of Crystel SF, for being so helpful.

Secured loan on 2 Buy to Let properties expertly handled by Crystal Specialist Finance and Lexi O'Connor.
It was smooth.

I have used crystal for some years now and 2024 continued to allow my clients to benefit for the experience and lenders contacts to achieve good outcomes. A great team but special mention for Sarah who has looked after us so well during the year

Karin Smith is an excellent advisor helped my client get a bridging loan and did it within the time frame client was expecting and answered every question. Well done karin and keep helping others.

Dan was fantastic throughout what has been a long and somewhat difficult 2nd charge loan case. I cannot thank him enough on behalf of the clients.

Andrew Ramsey is the reason I'm leaving this review. Completely immature, struggling to believe that this level of unprofessionalism was so acceptable for a finance company. AVOID, like the plague! That's my advice.

I've used crystal for a number of years now and would never stray away from them.
The customer service and knowledge from their team is second to none.

The whole team are amazing, very professional, positive and always happy to help. I've been speaking to Alex Ralph at Crystal Specialist Finance. I thought the case would never complete, but Alex stayed on top of everything. The client is so happy. It doesn't matter how small or how big the case is. I've found you receive the best service every time.

Originally started an application through this packager back in early may for fast regulated bridging finance to purchase a development opportunity, started one application which was supposed to be approved in principal that then was changed to a second company as apparently the first one decided the property was too remote. Everything seemed to be progressing well with the second company until the clarifications were needed from the lender. I was repeatedly asked to clarify the same points over and over again as they were interpreting the questions and answers from the lender and myself and not passing on information in a timely manner. They would not let me speak directly to the lender to clarify anything and to save information getting lost in translation. Now over 5 months later the deal still has not completed and the project has potentially reduced in value due to it only being a part completed project and the necessary works required to fix the penetrating damp, roof repairs etc not being carried out yet. This project if the deal ever completes will now cost me more to complete than originally budgeted and this in my opinion is due to their mismanagement of this application resulting in the extended timescales for something that should have been completed months ago, I'm beginning to wonder if it will ever complete

David Parke my case handler had so much patience with a recent Commercial Case as the seller was difficult to deal with and our mutual client was very inpatient - but we got it completed in the end.

My mortgage broker put me in touch with Crystal Specialist Finance. As it turned out I did not go ahead with the mortgage I was arranging with them as I did not have to use their services. However I would have no hesitation in using them again as the finance manager I was dealing with ( Rachel ) could not have been more helpful and supportive throughout the whole process.

I have had the pleasure to work with Lyndsey Matthews who helped me secure a 2nd charge mortgage for my client. She was efficient, patient ( this was required ) and provided me with daily updates. Thank you and it was an absolutely lovely experience working with you.

Very impressed with the speed and efficiency from David, Marney and the team at Crystal FS. We had a very challenging case but Crystal went above and beyond to ensure an offer was issued. Will certainly be using Crystal again in the future.
Thanks

As a broker I placed a fairly complex case with Crystal Specialist Finance.

Lyndsey was the adviser who saw the case through from start to finish and was extremely quick at providing updates on the case.

I cannot recommend Crystal (and Lyndsey) highly enough.

Lyndsey Matthews was brilliant from start to finish with one of our cases. Replied to emails very quickly, clear communication and no delays.

Very quick turnaround time on getting us a mortgage offer and assisting us to complete on the purchase really quickly too.