Hotel location was great, very close to piste and the transfers to and from the hotel were brilliant. Rooms were comfortable but basic and a little cramped for 3 people, room cleaning was a bit hit an... Voir plus
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Fantastic family friendly resort with great conditions, lovely accommodation and sunshine every day! Our three children (13, 11 & 8) particularly enjoyed the 'fun trails' around the pistes, complete w... Voir plus
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Crystal were well organised both before and during the holiday. Good ski in ski out hotel if you have skied before otherwise about 15 min walk to skischool. Warm and dry Ski lockersin the hotel H... Voir plus
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This is the first time I have booked with Crystal but they were very pleasant and offered me what I wanted at the best price I could get. I didn't realise they were part of TUI and will use their own... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Crystal Ski and snowboarding holidays from the UK's number 1. A brand you can trust to deliver an exhilarating experience with a safe purchase.
Coordonnées de contact
Royaume-Uni
- www.crystalski.co.uk
4,2
Bien
11 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Great Experience
Started out with a good choice of destinations and hotels
Booking on the website was very simple and more importantly it was very easy to make changes required closer to departure, I did have to speak to a human at one point and they were very helpful and the issues were resolved. Efficient at the airport with all transfers in place ready to go. Our Hotel exceeded our expectations greatly as did the resort..
We didn’t need to make use of the staff in the resort so I can’t comment on them.
The experience was certainly good enough to persuade me to book with Crystal again for next season which I already have done!!
24 janvier 2026
Avis spontané
What I want where I want.April
This is the first time I have booked with Crystal but they were very pleasant and offered me what I wanted at the best price I could get.
I didn't realise they were part of TUI and will use their own planes,but they fly into Chambery which is the closest airport to my destination unlike many of the other agents.
10 avril 2026
Avis spontané
Réponse : Crystal Ski Holidays
Hello Annette,
Thank you very much for the 5-star review.
We are glad that your first booking experience with us was a positive one and that you found our team pleasant and able to offer you the right holiday at a competitive price.
It’s also great to know that flying into Chambéry worked well for your plans and made your journey more convenient.
We hope to see you back on the slopes soon. And If you’re not already following us, we’d love for you to join other customers and share your experiences on Facebook (@crystalski), Instagram and TikTok (@crystalholidays) – we chitchat about everything ski all year long.
Thanks,
Dora
Crystal Ski Holidays
Réponse : Crystal Ski Holidays
Hello,
Thank you for telling us about your recent ski holiday.
We are glad that you had a great trip and that you found our representatives were available in the background whenever needed.
We look forward to welcoming you back for another enjoyable trip to the mountains.
Thanks,
Dora
Crystal Ski Holidays
Crystal were amazing
The staff at Crystal were amazing, couldn't do enough for us during our stay and even checked in on us the week before we arrived to see if we needed anything. absolutely brilliant
5 avril 2026
Avis spontané
Réponse : Crystal Ski Holidays
Hello Holly
That's wonderful to hear, thanks so much for sharing your 5* review with us, we'll pass your kind comments to our teams
It's always great to know that all went well and you found our staff amazing, if you’re not already following us, we’d love for you to join other customers and share your experiences on Facebook (@crystalski), Instagram and TikTok (@crystalholidays) – we chat about everything ski all year long.
Hoping to see you on the mountain with us again soon and have a perfect week
Dorothy
Crystal Ski Holidays
The operative was very efficient and…
The operative was very efficient and knowledgeable.
12 avril 2026
Avis spontané
Réponse : Crystal Ski Holidays
Hello
Thanks for posting your 5*review, it's great to know you found our service efficient and knowledgeable, your kind comments will be passed to our teams to enjoy
If you’re not already following us, we’d love for you to join other customers and share your experiences on Facebook (@crystalski), Instagram and TikTok (@crystalholidays) – we chat about everything ski all year long.
Thanks again and hoping to see you on the slopes soon
Dorothy
Crystal Ski Holidays
I went to enquire about the over 50s…
I went to enquire about the over 50s club. I spoke to Heidi who told me what to do and then told me all about the amazing ski trips. I booked one. She has so much knowledge about the hotels and standards of resorts. I was so impressed. What a lovely lady. Thankyou.
12 avril 2026
Avis spontané
Réponse : Crystal Ski Holidays
Hello Consumer,
Thank you so much for taking the time to share your wonderful experience.
We're delighted to hear that Heidi provided you with such helpful information and impressed you with her knowledge and friendliness. It’s fantastic to know you enjoyed your chat about the Over 50s Club and the ski trip you booked. We’ll be sure to pass your kind words to Heidi.
If you’re not already following us, we’d love for you to join other customers and share your experiences on Facebook (@crystalski), Instagram and TikTok (@crystalholidays) – we chitchat about everything ski all year round.
We look forward to welcoming you back to the slopes again soon.
Kind regards,
Krissy
Crystal Ski Holidays
Wrong advice from call centre and shoddy service from the Reps.
Wrong advice from the call centre, ski pack with lift pass lost hy reps on arrival, reps really hard to locste and contact .. were invisible for the week. Poor response from customer services to this.
5 avril 2026
Avis spontané
Réponse : Crystal Ski Holidays
Hello Alison,
Thank you for taking the time to leave your feedback.
We sincerely apologise for the incorrect advice given by our call centre and the inconvenience caused by the issues with your ski pack and lift pass. We understand how frustrating it must have been to struggle to locate and contact our reps.
All your comments will be passed on to the relevant team for internal review.
Thanks again for your feedback.
Kind Regards
Krissy
Crystal ski Holidays
The hotel was fabulous
The hotel was fabulous. Much better than expected, and very convenient for the Jandri lift. The rep on the other hand was non existent. Despite have a text to say the rep would be in the building at a particular time they were not. We didn't even meet them on the bus either way!
4 avril 2026
Avis spontané
Réponse : Crystal Ski Holidays
Hello Christine,
Thank you for telling us about your recent ski holiday.
We are glad that you found the hotel even better than expected, and that its location near the Jandri lift was so convenient.
We are sorry that your experience with the resort representative did not meet expectations, particularly as you were advised they would be available but were not. We appreciate you bringing this to our attention.
We hope to welcome you back for another memorable trip to the mountain.
Thanks,
Dora
Crystal Ski Holidays
Great holiday!
Straightforward, good value. Helpful transfer staff. Everything ran smoothly. Self catering Accommodation was as described - had everything you needed, no frills but clean and comfortable. Would recommend.
4 avril 2026
Avis spontané
Réponse : Crystal Ski Holidays
Hello Julia,
Thank you very much for the 5-star review.
We are glad that you found your holiday straightforward and good value for money, and that everything ran smoothly. It’s great to know the transfer staff were helpful and that the accommodation met your expectations.
We hope to see you back on the slopes soon. And If you’re not already following us, we’d love for you to join other customers and share your experiences on Facebook (@crystalski), Instagram and TikTok (@crystalholidays) – we chitchat about everything ski all year long.
Thanks,
Dora
Crystal Ski Holidays
Everything perfect until the last day…
Everything perfect until the last day when I had an accident and a helicopter evacuation off the mountain to Albertville. My daughter had to pack our belongings and catch a bus/train to Albertville to get to the hospital. It was a very stressful time for her and a little more support from the Crystal Rep in Courcheval would have been appreciated. Other than this it was a perfect holiday and we would love to return and will use Crystal in the future.
3 avril 2026
Avis spontané
Réponse : Crystal Ski Holidays
Hello Julia,
Thank you for sharing feedback on your recent ski holiday.
We are sorry to hear about your accident and the experience that followed, particularly for your daughter having to manage the situation.
It’s good to hear that you enjoyed many parts of your trip and we hope we can take you back to the slopes to create even more mountain memories.
Thanks,
Dora
Remote rep not available when needed.
Remote rep not available when needed.
Transfer to airport didn't turn up on time - Finally turned up 45mins late with no explanation.
Really poor communication causing stress & anxiety due to expected long delays in the airport.
11 avril 2026
Avis spontané
Réponse : Crystal Ski Holidays
Hi Mr Wilson,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience, particularly the delay with your airport transfer and the lack of communication, as well as the difficulty reaching your resort representative when you needed support. We understand how situations like this can cause unnecessary stress and anxiety, especially when travelling, and this is certainly not the level of service we aim to provide.
If you fill in the complaints form on our website our after travel team will try and look in this for you to see why this happened.
Kind regards,
Matthew
Réponse : Crystal Ski Holidays
Hi Claudia,
Thanks for the 5 star review!
Thanks,
Matthew
Crystal Ski Holidays
Kind and caring reps
Kind and caring reps, a very smooth and efficient transfer from airport to hotel & clear instructions before we departed.
1 avril 2026
Avis spontané
Réponse : Crystal Ski Holidays
Hi JC,
Thanks for the 5 star review!
It's great to see everything went smoothly for you with your transfer to the airport and help from our reps.
Thanks,
Matthew
Crystal Ski Holidays
Absolutely brilliant,so easy to book:)
14 avril 2026
Avis spontané
Réponse : Crystal Ski Holidays
Hi Richard,
Thanks for the 5 star review!
Thank you,
Matthew
Crystal Ski Holidays
Good holiday but lost bag
Booking process & app great. Resort and accommodation was lovely. Skihire shop was v helpful. Ski school & lift passes which sorted.
Unfortunately my daughters bag was lost at Manchester airport so I didn’t have this for first two days & had my kids ski gear in. Was v stressful for me with my kids skiing for the first time. First day spoiled by this & kids v upset. Had to go and buy new things to enable them to ski, which was a pain. Reps nice & supportive at the airport. Was told tho I’d be given support at the resort but never saw the rep once at the resort. Support was poor once there. Got a few texts recommending things later in week but too late. Rang helpline to chase bag, were v friendly & helpful but heard nothing after that. Luckily my bag just reappeared randomly with a delivery van. Had no communication to tell me they’d found my bag which would have been helpful
4 avril 2026
Avis spontané
Réponse : Crystal Ski Holidays
Hello Matthew,
Thank you for telling us about your recent ski holiday.
We are glad that you found the booking process and app easy to use, and that you enjoyed the resort, accommodation, ski hire shop and ski school arrangements.
We are sorry for the inconvenience caused by the delayed luggage, especially at the start of your holiday and with your children skiing for the first time. We will make sure to pass on your comments.
We hope to see you back on the slopes soon.
Thanks,
Dora
Crystal Ski Holiday
Great Location
Great value for money in a fabulous location - a 50 m walk to the slopes.
The negative reviews on Le Chaix need some context. The staff are fabulous - helpful and friendly. It is clean, simple, basic and the beds are a bit narrow but we had a fabulous view from our balcony.
The meals are fine - nothing cordon bleu and no choice, but perfectly acceptable.
The restaurant on the 4th floor has to have one of the best views in the resort.
Highly recommended if you want to be out skiing all day in an excellent resort.
Le Chaix is perhaps not so great if your party has a non-skier, you tend to ski half-days or you want a mid-week day off as it's not a hotel to "hang around in".
10 avril 2026
Avis spontané
Réponse : Crystal Ski Holidays
Hello John,
Thank you very much for the 5-star review.
We are glad that you found your holiday to be great value for money in such a fantastic location, and that you enjoyed being so close to the slopes. It’s also great to know the staff made a positive impression and that you appreciated the views and overall experience.
We hope to see you back on the slopes soon. And If you’re not already following us, we’d love for you to join other customers and share your experiences on Facebook (@crystalski), Instagram and TikTok (@crystalholidays) – we chitchat about everything ski all year long.
Thanks,
Dora
Crystal Ski Holidays
Great experience from booking through…
Great experience from booking through to support in resort and departure. Amazing hotel, staff and situation.
4 avril 2026
Avis spontané
Réponse : Crystal Ski Holidays
Hello,
Thank you very much for the 5-star review.
We are glad that you had a great experience from booking through to your time in resort and departure. It’s great to know you were pleased with the hotel, staff and location.
We hope to see you back on the slopes soon. And If you’re not already following us, we’d love for you to join other customers and share your experiences on Facebook (@crystalski), Instagram and TikTok (@crystalholidays) – we chitchat about everything ski all year long.
Thanks,
Dora
Crystal Ski Holidays
Straight forward online booking
Straight forward online booking, Accurate hotel description, great service on the flight and reps on hand if you need anything while your away.
4 avril 2026
Avis spontané
Réponse : Crystal Ski Holidays
Hello Darren
Thanks for taking the time to post your perfect 5* review, we'll be sharing this with our teams to enjoy
If you’re not already following us, we’d love for you to join other customers and share your experiences on Facebook (@crystalski), Instagram and TikTok (@crystalholidays) – we chat about everything ski all year long.
Looking forward to seeing you on the slopes next time
Thanks again and enjoy the week
Dorothy
Crystal Ski Holidays
Great location but let down by the food.
Hotel location was great, very close to piste and the transfers to and from the hotel were brilliant. Rooms were comfortable but basic and a little cramped for 3 people, room cleaning was a bit hit and miss. Boot room was very small so busy at peak times and the boot warmers in our locker didn't seem to work! Breakfast was good but the dinner options were disappointing with a salad bar and limited hot options most days so we ended up eating out most nights.
4 avril 2026
Avis spontané
Réponse : Crystal Ski Holidays
Hello Olivia,
Thank you for sharing feedback on your recent ski holiday.
We are sorry that some aspects of your stay did not meet expectations, particularly the room size, housekeeping consistency, and the boot room facilities. We are also sorry that the dinner options were disappointing, leading you to dine out on most evenings.
It’s good to hear that you enjoyed many parts of your trip and we hope we can take you back to the slopes to create even more mountain memories.
Thanks,
Dora
Great ski company
Part of Tui. Holiday totally protected. Great app. Great choice of ski hotels for every budget.
4 avril 2026
Avis spontané
Réponse : Crystal Ski Holidays
Hello Miranda
Thanks for sharing your excellent 5* review, your comments about the app, hotel choices and budget will be passed to the relevant teams to consider.
If you’re not already following us, we’d love for you to join other customers and share your experiences on Facebook (@crystalski), Instagram and TikTok (@crystalholidays) – we chat about everything ski all year long.
Thanks again, looking forward to see you on the slopes sometime soon
Enjoy the rest of the day
Dorothy
Crystal Ski Holidays
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