Cook Taylor Woodhouse Solicitors LTD Avis 

Excellent service from start to finish. Clear communication, regular contact, always kept in the loop. Would certainly recommend moving forward. Kirsty and her team were excellent.

Very professional and helpful from start to completion with a house sale. We would recommend Charlie Kitchener and her team.

I instructed CTW, as a first time buyer, to complete the purchase of my now flat, at the end of 2024. In doing so, I completed forms from CTW which clearly identified the fact I had 2 Lifetime ISAs I wanted to use as funds for my deposit.

Approximately 1 one prior to completion, CTW asked for me to provide 15% a deposit for the flat. I asked whether I could use part of my LISA funds but was told this had to be cash. I then transferred the cash.

On the day of completion I was then asked to transfer the rest of the funds to purchase the flat. It then became apparent that CTW had forgotten I had LISAs to put towards my deposit. For context, it takes approximately 2-5 working days for LISA funds to be extracted from the accounts, and a solicitor must assist in demonstrating the LISA account is being closed for a 1st time buyer deposit.

With my flat purchase about to fall through on the day of completion, I had to request an emergency loan from my Father so I could provide the deposit. I also had to leave work and rush to a Barclays branch so I could transfer the large sum of money to CTW. Needless to say, this was one of the most stressful days of my life.

To pay the loan back to my Father, I had to take the money out of one of my LISA accounts, and I was taxed 25% of total as the money was not used to purchase my 1st property. I went to CTW asking for the 25% compensation but they only offered a few hundred pounds.

I refused this offer and went to the Legal Ombudsman with my case. The Ombudsman agreed with me and requested CTW to pay me the full 25% compensation. CTW then transferred this money to me. This took process concluded approximately 8/9 months after my completion date.

Now over a year since I completed, CTW have emailed me requesting that I transfer them £150 that was incorrectly sent to me as part of refund from HM Land Registry. I will of course send the money back, but the level of incompetency shown by CTW has been staggering.

My experience in the end was and has been disastrous.

Notes:
- CTW came as a recommendation from a family member
- The communication was ok and they we mostly contactable over email. Phone calls were very difficult to get through.
- I was ultimately failed by the member of staff dealing with my case.

Had to swap solicitors due to my previous solicitors not being on the panel for my mortgage company. There was a lot of pressure from above to get this move done. My solicitor Kirsty worked at pace and with rigour and poise to ensure that every check was complete. At all times I was kept up to date with the process and she also told me straight what she needed from me. If you want something done quick these are the people for you. I would 100% use again.

Extremely helpful and kind staff aided us and accompanied us all the way to own our dream property special mentions to Mesbah at the Maidstone Office.

I would like to say a big thank you to Anila Marsh for all her help and support throughout the purchase of our first home.
From start to finish, Anila was professional, helpful and always kept us updated during every stage of the process. Buying a property can be stressful, but she made everything much easier by explaining things clearly and making sure everything moved forward.
We really appreciate her hard work, patience and dedication, especially when dealing with the chain and getting everything completed successfully.
We are very happy with the service we received and would highly recommend Anila and Cook Taylor Woodhouse Solicitors.
Thank you again for helping us complete our new home purchase.

After using ctwsolicitors we have been very happy with the service which was provided.
Both Lavona Tullett and Meera Raveendra have been excellent for us, they are a great asset to the team.
They have helped us every step of the way during this time.

I have just completed my property transaction with the help of Mesbah at the Maidstone office, and I am very pleased with the service I received. He was extremely responsible, professional, and responsive throughout the entire process. He kept me well informed, replied promptly to my queries, and made what could have been a stressful process much smoother. Highly recommended.

We recently used Cook Taylor Woodhouse Solicitors for the purchase of our property, and we couldn’t be happier with the service we received for Aicha Sow who handled our purchase. From start to finish, they were professional, efficient, and incredibly thorough.
Communication was excellent throughout the entire process and they kept us informed at every stage, explained everything clearly, and were always quick to respond to any queries we had. What could have been a very stressful experience felt smooth and well-managed thanks to Aicha Sow expertise and attention to detail.
They handled all aspects of the transaction with care and professionalism, ensuring everything progressed as quickly as possible without compromising on quality. We felt confident that our purchase was in safe hands.
We would highly recommend their services to anyone looking for a reliable and dedicated solicitor, and we wouldn’t hesitate to use them again in the future.

Kabinaya was highly responsive and very professional. She kept us informed and processed our sale in a very timely manner. She asked for what she needed up front which kept everything moving quickly.

Excellent service from Kirsty McMahon.

Kirsty McMahon was professional, friendly and extremely helpful throughout the entire sale of my property. She kept me informed at every stage of the process and was always quick to respond to any questions I had.

The transaction was completed smoothly and efficiently, and I always felt that I was in good hands. Her excellent communication and dedication made what could have been a stressful process much easier.

I would highly recommend Kirsty McMahon and CTW Solicitors to anyone looking for a reliable and professional conveyancing service.

Thank you, Kirsty, for all your hard work and support.

Daniel Milewski

We had a really positive experience with the team during our recent house purchase. Communication was clear throughout, and the process felt well handled from start to finish. A special mention to our paralegal, Lavona, who was helpful, responsive and kept things moving smoothly. We really appreciated the support and would happily recommend them.

Couldn’t recommend Charlie Kitchener enough! She dealt with our purchase and did an amazing job. Kept us up to date throughout and was always helpful. Thank you

My experience with Cook Taylor Woodhouse solicitors was fantastic, they were polite, responsive, and very helpful throughout the process of purchasing my house. My main contact was Paaris Khan a paralegal at Cook Taylor Woodhouse who provided incredible service to me every step of the way.

Thank you to Cook Taylor Woodhouse and Paaris Khan.

The company was very professional and very helpful. The staff was very friendly and Ryan Burton was ever so helpful and understanding and always coming back to me as quick as he could when I had any queries much appreciated professionalism.

I’ve been very impressed with the service provided by Mesbah from the Maidstone team throughout the conveyancing process. Having been through several property purchases and sales, I can honestly say that Mesbah has been the most proactive and responsive solicitor I’ve worked with. He is knowledgeable, efficient, and communicates clearly at every stage. I wouldn’t hesitate to instruct Mesbah again for any future conveyancing matters and would happily recommend him to others.

Just finished using CTW for the third time! The first two times were purchases, but this time it was a sale. Very good service. Smooth. Amreet was lovely. Very helpful. I will definitely use them again.

Excellent service from Jess Murphy, she dealt with the sale of our much loved aunts estate with compassion and empathy knowing how difficult it was for us to, she kept us in the loop throughout the process making it a lot easier for us to deal with , Thank you Jess x
Paul and Jill Quarrell

Dhruvit has been so helpful, he has communicated with me every step of the way, and really put me at ease with the whole process. Very timely and efficient. Can’t fault the service at all.

Ocea managed our house sale and we couldn’t have had a better experience. She communicated clearly, answering any of our questions well and talking us through the process at each stage.

She was also very responsive which meant that we could complete quickly and in a way that was easy and straightforward.

This is the third time we’ve used Ocea for the sale and purchases of our properties, and I wouldn’t hesitate to use her service again, thank you!