Cymax Business Avis 

a. They charge your credit card weeks before shipping the product.
1. The phone number listed on the Cymax website that literally says... "call for questions" does't allow you to ask questions. It refers you back to the website.
2. The phone number in your confirmation email is the same number that is listed on the website... so again, no way to talk to anyone.
3. I finally called the on line order department. He couldn't give me any information or even direct me to a number. He said he can only take orders.
4. I emailed them. No answer for 3 days. I emailed them again and threatened to call my credit card company to dispute the charge. I finally received a hostile phone call.
5. I went online to check the status of my order. To track a package it said enter an email and order number. I did this and literally received a message that said, "please kindly log into your account to see your order details."
6. I logged into my account and the order status was blank. I did the online chat and the guy said I had to manually add my order to my order status.
I still don't have my order and i don't know where it is, but they did charge my credit card for $1,000.

I ordered a $2K furniture set from Cymax 3 months back with assembly. The furniture set delivered was not the exact ones I ordered. The bookcase in the set did not have all the right holes in place and the assembler (scheduled by the company) refused to assemble it. I reported this to the sales account representative and he re-ordered it and this time it came without the requested assembly and had to be returned back again. I've been calling and emailing the account rep regarding this order for atleast 10 times. Everytime I call him, he responds by saying its gone to the final checkpoint. I have still not gotten the complete furniture set after following up with the company for more than 2-3 months. Totally disappointing experience.

Jeremy, Jeremy, Jeremy....how can someone so unprofessional still have a job? Obviously Cymax is as sub par as their employees.

Where do I even begin? I was charged 6 times for 1 itemed ordered. Instead of basic human decency I was belittled and started to have signs of stress. This place is everything customer service should not be. And JERRMY is a shining example of whatnot TO DO! THIS PLACE IS A SCAM. I am certain that they stay in business because customers get charge multiple times. I had to close my bank accounts and cancel my cards! I'm surprise why there hasn't been a fraud case place on them.

Cymax no longer has a customer service process that works. On their website, you see a phone number to call. When you call that number, you are told that the new process for inquiring about your order is to send an email that will be responded to within 24 hours. When you send an email, you do not receive a response within 24 hours, not 48, not 72. Proceed at your own risk. I won't order from Cymax again.

Since December of 2017 we have opened up 12 new offices in Metro Detroit area and the ordering process has gone smoothly. I no longer panic if my items will arrive on-time. My representative is very professional and helpful. Thank you so much for making this task less stressful.

HORRIFYING - PLEASE DO NOT ORDER FROM HERE!!!

The stock photos & reviews they show on their site are fake. If you order from here they will send you something that looks nothing like what you order, and that weighs double what they advertise (then blame the manufacturer). There is also NO NUMBER TO CALL, the only way you can get in contact with them is through email (and it takes 5 business days to even get a response out of them).

Insanely unprofessional, rude, and embarrassing. I wish I could attach the image of what they were selling on their site versus what should have actually been delivered versus what I got - what a joke.

Ultra fast shipping! I ordered a computer desk that came in two large boxes. Looks like Cymax and FedEx both did their parts perfectly! Time to see how Sauder fares!!! I'd highly recommend Cymax to anyone!
Sauder also gets FIVE STARS! Desk went together quickly and easily, looks just like the picture and is amazingly sturdy! I'd also recommend Sauder Furniture to everyone!

Great product. Product as described. Received promptly.

One star is way too much. Nasty experience dealing with this company. The way they operate is a scheme or just fraud, whatever you want to call it. Lying or falsifying to get the card information and then deal with them for time and lucky if you get your money back.

Awful experience - zero customer support, disorganized unhelpful and pretty much idiots...

They shipped half my order to the correct address, and the other half of my order all the way across the state - good luck trying to get any customer service.

BEWARE

Ordered Recliner as Xmas present on 27th of Nov. now it is the last day for delivery before the holiday weekend. They’re not replying to emails, they haven’t given me a tracking number. “Supposedly” it shipped last Friday. I don’t believe a word they say. I would never order anything through this company again.

horrible experience. ordered a headboard and they sent the wrong size, then they told me i had to pay return shipping!
why take the chance on these charlatans, use a company with a real return service and that has actual customer service!

They sent it to the wrong address. Wouldn't take any ownership for the mistake. Charged me to reship. Lied about the carrier and the cost. Now they are late getting the package and cannot even give me a tracking number or any information as to when the carrier will retrieve and reroute the package. This company is terrible.

Palm Tree arrived broken away from it's pot. I called and emailed at least 4 times but nothing was done. It's sitting in our garage waiting for us to figure out how to fix it. Horrible company!

Quick and easy process to order my son's bedding set. Great customer service & overall a good online shopping experience.

not a good product.
please cancel my subscription

Do what you say you are and can deliver.
My husband placed our office furniture order with John based on his confirmation that all of the products were IN STOCK and he could meet our necessary delivery date.
After confirming all details and paying, we could not get tracking information for days and knew something might not be right.
Six days later John emailed that our order was never picked up! and was still sitting in CA. The order was to be on the east coast in 7 - 8 days.
Bottom line we had to scramble opening a new business and pay DOUBLE for similar office furniture. DO NOT USE THIS COMPANY IF YOU NEED ANYTHING FOR A SPECIFIC DATE. This is alarming that a company can not honor a pick up and ship date.

I bought two ACME Sinai Chairs from them in the green color. Online they look a sage green, in person they are split pea soup green. We received them and opened one box, never sat in it, and emailed them immediately that we wanted to return them because it wasn't properly advertised at all and they are a COMPLETELY different color. They then respond saying its a $100 reshelfing fee AND I have to pay the return shipping. I call them saying thats a load of bull because I will lose the price of one chair or more by the time I do that. They tell me to send them pictures of the ad and the chair and their team will discuss it and get back to me with in 5 days. Over a week later, I get an email saying they determined that the chair is the same color (no its not I have eyes, and everyone else I asked laughed and said its not even remotely close), and that screens differ in brightness, color calibration, they used studio lighting, etc. As a professional photographer, I was insulted. My screens are brand new, calibrated, I know how studio lighting works, and I looked at it on several different screens, muting their point. I told them I know what they did thats why I want the fee waved because they have a terrible chair color that they are trying to manipulate the color of with light to make it a more appealing color to people. So now I'm stuck trying to sell two chairs I hate because they don't want to waive $100 restocking fee, and they are receiving a terrible review for the Worst Customer Service I've ever had. I have attached pictures of the ad and the chair I received

The ordering process was very easy. The service person I spoke to was so helpful, professional, and easy to talk to. Order arrived during time stated... tracking process was a breeze! I will be ordering more plus recommending site to others.