Dear patients, we sincerely apologize for seeing this comment.
We also feel very sorry for the accident that our patients put themselves into.
As we all know, the IVF process is not guaranteed to be 100% successful globally... and it is our duty to explain this to each of our patients, as it has been made clear to you, to this patient, to everyone, and to all of us.
(The first experience is the most difficult one, but thank God we have agreed with you on a percentage excellent success)
*But the most important part is.... the procedure was extremely excellent. The patient had excellent transfer. And as she declared, 6 embryos were available for freezing to try, whether the procedure was successful or not.*
However, the patient put herself in a difficult situation and asked to transfer the embryos to another center, and we did not have any problem whatsoever... because the success of the procedure is our success, and we will be more than happy with this.
Patients were given a report on the health and quality of their embryos and the condition in which they were placed at the time...but unfortunately, the other center failed to maintain the quality and health of the embryos.
Conducting a successful freeze is not an easy job, nor is maintaining it.... After this point, the most important thing is to thaw the embryos to perform the transfer.... The failure of a center to unfreeze 6 embryos is a very disastrous work... Also, our team did not agree to transfer the embryos with completely unsuitable tools for embryo transfer... it was a termos (for crying out loud), and they did not prepare the storage materials for freezing embryos to be moving, nothing, which we supplied so that nothing will happen to our patients embryos
However, our team did the proper job and prepared the freezing materials for transfer and explained how to transfer.
We all met the patients and wished them good luck with the procedure.
We feel very sorry for you, our dear patient, but we explained to you that what happened to you in this center is not normal at all. We hope that you will tolerate the situation for the sake of your psychological comfort.... Likewise, the principle of trust built between all of us, its appreciation, has yielded fruit for many of our patients..... And we wished deeply from our hearts that it would bear fruit for you. (But as we always do, we do not stand in the way of our patients’ desires, especially after clarifying the risks).
*With all our love and deep sorrow:*
IVOX IVF Center Team.