Delima Avis 

Melaka Sentral to Larkin Sentral on 11 October 2026.

Throughout the journey, the air-conditioning was not functioning properly, making the bus uncomfortably hot for passengers. This caused considerable discomfort, especially during a long-distance journey where passengers reasonably expect a comfortable and properly ventilated environment.

I believe that the air-conditioning system should be checked and maintained regularly to ensure that buses are fit for service and provide an acceptable level of comfort and safety for passengers.

The driver strictly prevented me from bringing fresh food I bought on board so I had to throw it away. And the legroom’s are so ridiculously small with the bus itself. Once a person recline it’s almost impossible to move in out of seats behind it.

This is the first time I ride Delima and never again.

I will go back to Eltabina services in the future. Now I know how good I got before.

Bus from JB to melaka
Bus Driver extremely reluctant to stop for toilet break..not showing any empathy or consideration for elderly folk. BAD SERVICE !!

I have to report a very sad experience that happened to us. On the 2nd April 2026 the driver of the 8.00 AM bus from KL to Malacca ruined your reputation and it would best you speak to him as 4 passengers on the bus who met up with us in Malacca and the two of us booked a different bus company to return back. There was a glitch at the bus terminal and we had to get back from gate 7 to gate 1 to board the bus we got to the bus while the door was closing and the driver opened it to tell me I hadn’t scanned our tickets closed the door on me and my wife and took off we are foreigners to Malaysia yes brown skin but we are tourist and if this is how we are treated it’s a shame on your reputation as a company and country. At least six tourist thought so.
The driver was plain simple nasty and unprofessional with no customer service in his bones. A minute or less is all that would have taken him to let us on the bus. It’s not just the money but the inconvenience and our faith in your bus company that was lost today. (plus 6 passengers on your return journey)

I work in a travel agency, and I booked 4 tickets for my family to Singapore.

They missed the first ticket because they were only 15 minutes early and they didn't let them enter. Okay, understandable. I booked 4 tickets again for the next day.

Second day, they went on time, checked in through Malaysia immigration and was scanning passport again at Singapore immigration. When they got out, the bus already left!!!

They clearly know who they had on board but they left their passengers because Singapore immigration wasn't fast enough?? I suggest to never buy tickets from Delima Vision ever again

I am writing to complain about a very poor experience with your bus service.
The departure was delayed by more than 30 minutes with no clear explanations provided. During this time, the boarding gate was changed without proper communication, and passengers were incorrectly informed that the bus was scheduled for 10:30, when such a departure does not exist. Our tickets were clearly for the 10:00 service.
In addition, the driver’s behavior was extremely unprofessional, rude, and inconsiderate towards passengers, which made the situation even more unpleasant.
Due to this experience, we cannot recommend using delima services and expect this issue to be reviewed seriously.

Today's journey was terrible. I booked my ticket online on December 2nd, 2025, for a return trip on the 8th. The bus was about 10 minutes late, and the driver was rude. When I asked him about my 5A seat reservation, he said it was already taken by another person in TBS. We clearly booked in advance, is that even true bus seat can anytime changes ? This was a horrible experience. Hopefully, this is the last time I'll ride with this bus company…

Arrogant indian driver. Dont allow passengers to go to toilet. Melaka sentral to TBS

The bus was delayed for one hour. The schedule i bought is 11am but the bus arrive 12noon. And then already delayed but the driver drive the bus slowly caused arrived time too late from the estimated arrival time

Dear Delima Express Team,

I am writing to express my deep dissatisfaction with the service I experienced on 06 July 2025, on the 12PM bus from Melaka Sentral to Singapore.

The entire journey was poorly managed and extremely frustrating. The driver made three stops during the trip, but only one was for passengers to use the toilet at an official rest station. The first stop was unexplained—he got off the bus, but no information was given to us. The third stop, shockingly, was by the roadside near JB where the driver got off to buy his own food, while passengers remained waiting inside the bus. This was highly unprofessional and unacceptable.

The most ridiculous part came after we cleared Malaysian immigration. We waited at least an hour in the bus because one passenger was missing. However, during that entire time, the driver did absolutely nothing to address the issue. It was only after 30–40 minutes that he began counting luggage, claiming there were 13 bags but only 12 passengers, assuming the extra bag belonged to the missing person. Eventually, the passengers themselves got down and recounted the bags, confirming that there were actually only 12 bags for 12 passengers—meaning we waited an hour for nothing.

To make matters worse, despite a smooth immigration process on both sides, what should have been a 3–4 hour journey took 6 hours. I left Melaka at 12PM and only reached home in Singapore around 6PM.

This experience with Delima was extremely disappointing, disorganized, and a clear lack of professionalism from the bus crew. I sincerely hope this issue is taken seriously and that action will be taken to prevent such incidents from happening again.

I look forward to your reply and explanation.

Sincerely,
Augustine

Old bus. A lot of noise inside and not comfortable.

tolong letak number seat di setiap kerusi (disulam) untuk memudahkan pelanggan kerana saya memilih untuk duduk ditingkap tetapi orang lain yang duduk seat saya, bila nak tukar orang taknak. saya beli online tiket, dan orang tu beli by walkin jadi dah kekeliruan.

There are cockroaches at the sides of the bus. Horribly disgusting!!! How can this be accepted???

Bus driver talks so rude to me. Such a bad attitude. He didn't open the bus locker for me to keep my luggage. He said that siapa suruh lambat? Actually I just arrived on time. He asked me to put at my seating place. He restricted the passengers to not eat in the bus. He stopped his bus to check who eat in the bus and wasting the time. I don't recommend this bus. Paying high and the services so poor. Cannot charge phone even they provide charger pod.

This bus very late . Everytime it's delayed 30 mins to 1 hour

NDF 6217 THIS BUS DRIVER WAS TALKING RUDE AND I WAS ASK WITH DRIVER IF THERE HAVE KAWASAN REHAT PLEASE STOP I NEED TO GO WASHROOM THAT GUY WAS RUDE AND TALK LIKE TAK BOLEH SAYA PUASA I REALLY DONT KNOW THIS IS WORST EXPERIENCE

The bus is generally comfortable bit the driver has bad attitude.
1. stop for more than 20 minutes at Yong Peng stopover. Sidai orang ke bro???
2. No curtesy to inform passenger during stops .eg. Malaysia/Singapore immigration. Some paasenger is a first timer travelling to Singapore by bus. He just shouted cop passport! cop passport. A foreigner didnt understand what he is saying! and he just keeps shouting.

Please change your driver/or train them well if you wanna sustain in this industry!

Encountered a very rude Indian bus driver on my way back from Melaka to Singapore (8.30am-12pm). He spoke rudely to a few passengers when they stood up in the bus to check something. He played his Indian music very loudly in the bus. He kept holding his mobile phone while driving on rainy day. On and off he would tear open biscuit wrappers to munch during driving. He is a very risky driver and I sincerely hope that the company would look into the matter seriously.

This company sells more tickets than they have seats available. I got on the bus and my seat did not exist. Was told to go off the bus and then got the information that I had to go to a counter to get a refund for my ticket and get a new ticket. I had to get a more expensive ticket from a different company and had to wait SIX hours. SCAM. Avoid at all cost.