Delima Avis 

I wanted to officially make it public about the Delima bus which me and my wife took from Malacca Sentral on 4-1-2020 at 7pm Gate D platform 16. We reached JB Sentral customs around 10-45pm and we were told by the driver to carry all our bags with us and we did. At the customs check there were so many people so we were cleared about 11-10pm and we quickly proceed to the bus pick up point. We waited there until 1150pm but the bus was no where to be seen and we left JB by SBS bus to Singapore customs. After checking out from Singapore customs we walk to the taxi stand and took a taxi home which cost us $35. I want the Delima management to make sure their drivers be more responsible as leaving customers stranded in JB Sentral is very, very ,very irresponsible

Return trip from Malacca to Singapore on 4 Dec 11a.m, BMP2933. We met a very rude bus driver who scolded us when we asked him for the embarkation form, we asked the staff at the boarding pass counter for the form and he told us to get it from bus driver. After the Singapore custom, the bus driver insisted on going off even though he saw my relatives going down on the escalator. I took a picture of the bus and he let us board the bus. If I hadn't taken a picture of the bus, we would have gotten stranded.

Drver melayu ini selalu berhenti sesuka hati die je...buat ambik dan hantar barang ke orang...bas delima ini sebenarnya buat hantar orang apa buat hantar barang untuk kepentingan die....kita semua kejar masa ..bukan untuk ikut die ambik dan hantar barang...saya pun ada videonya..tapi disini tidak bisa di upload..tolong bagi amaran untuk driver ini ...dan saya pon selalu naik bas dan dapat driver ini...soo banyak terbuang masa saya gara gara kepentingan die sendiri..take note untuk syarikat Bas Delima

Not even worth a star especially for 1 particular RUDE INDIAN DRIVER! No manners! Bad attitude! I don't have any problem with other Delima bus driver except this. To driver WVM 8933 630PM 3.8.19 FROM SG TO MALACCA, u are such a barbarian! We passenger did not owe u a single penny! I believed this is not ur first time to get complain by passenger. And u claim u are not afraid at all. Shame on u!

Rude driver bus!
No manners at all

Worst even service that we had from Malacca so Singapore on 16 June by BKV 1933. Driver is extremely terrible. We were threaten to bring down all the luggage at Johore custom else he will throw all the luggage away. Who know he ended up thrown the luggage on the floor before we even have chance to take it ourselves. He even claimed that we are no satisfied, don't even take this bus company any more.The worst experience is after we cleared Johore custom, he didn't want to open the lower compartment for us to store the luggage and were asked to carry all up to the bus. Same things happened after Singapore custom. If we are not allow to store the luggage there, then please notified us earlier before we board the bus at Malacca.He even scolded the passenger for closed the individual air-con, not allow to drink for the journey of 4 hours plus and even those who adjusted the window curtain. He even end up arguing with the passenger. We didn't expect to receive such bad service from driver that is not customer oriented. Not too sure if his comment will be handle, just hope some improvement is in place for future service.

On a return trip from Malacca to Singapore Delima left us stranded! Going through immigration entering Singapore the lines were so long when we got through the bus was gone with another 25kilometeres to our destination! We had a very expensive cab fare and did not appreciate being left stranded because it is not the service we payed for. We also missed a traditional dinner as this was the last night of our holiday. The fact they did not tell us they were leaving was appalling! If you are considering this trip check that they will wait for you as the non Singapore Malay immigration lines are longer.

Bus waiting time is too short at singapore immigration, and we just use 10mins at the immigration but when came out the bus already run after we waiting the bus 30mins at the immigration there.

Chairs are very large and comfortable compared to competing bus companies. However, on my ride from Kuala Lumpur to Malacca, they didn't make any announcements mid-way about delays, next stop, duration of next stop, and they even loaded the bus full of people, standing with no belt.